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“Great location, nice facilities” 4 of 5 stars
Review of Homewood Suites by Hilton Jackson

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Homewood Suites by Hilton Jackson
3.0 of 5 Hotel   |   260 N. Millward Street, P.O Box 2810, Jackson, WY 83001   |  
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Ranked #12 of 41 Hotels in Jackson
Certificate of Excellence
Melbourne
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Great location, nice facilities”
4 of 5 stars Reviewed October 8, 2013 via mobile

Our family of 4 stayed for 2 nights. It is nice to have a living area separate from the bedroom so the kids can go to bed early. The location is excellent, particularly with a lovely park 1 block away. The staff were friendly and the rooms very clean and well maintained. Would recommend.

Stayed September 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, November 22, 2013
Thank you for providing a great review of your recent stay with us. We certainly enjoyed having you and your family as guests and look forwad to seeing everyone again in the future. Thank you for also recomending us to others.

All my best,

Joe Madera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Canton, United States
1 review
5 of 5 stars Reviewed October 5, 2013

Would Recomment this place to anyone who is traveling to this area. Although we were locked out of the national park, thanks to our inept government, we enjoyed the stay at Homewood, and would like to return when the parks open.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, November 22, 2013
Thank you for such a great review and also, thank you for not cancelling because of the park closures. Not having our parks open for us to all enjoy was difficult, but i'm glad you still enjoyed Jackson and all it has to offer. See you next time.

All my best,

Joe Madera
General Manager
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Wilmington
Top Contributor
74 reviews 74 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 3, 2013

We stayed here for four nights that included breakfast and a light evening meal (available Mon to Thurs). Food is only average. Pool was great for swimming laps, and you have free access to the White Buffalo gym around the corner. Rooms have kitchen and separate sitting area. Bicycles are also available with a donation to the bike trails. Staff was extremely helpful and courteous. I left my phone charger, but they were able to locate it for me.

Room Tip: Many people have complained about the cost of this hotel. Jackson is an expensive town to stay in. I...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, November 22, 2013
Thank you for a great review of our hotel and that you found our amenities adequate and enjoyable. We have gotten alot of great feedback about our bikes. This year we were able to raise over two hundred dollars with the generous contributions we received. To note, the donations are not required but appreciated as the money goes towards helping maintain our pathways that both visitors and locals enjoy. Thanks again and we hope to see you back again soon.

All my best,

Joe Madera
General Manager
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Incline Village, United States
1 review
5 of 5 stars Reviewed October 3, 2013

This hotel is a wonderful find in Jackson. It is conveniently located, has great workout facilities through an agreement with a hotel around the corner, and has a very well equipped kitchen that makes hotel stays so much more pleasant. The staff are very friendly and helpful and the location is very quiet. Great place to call home while exploring lovely Teton Park!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, November 22, 2013
Thank you for providing a great review. We are delighted to hear that you found our hotel a great choice to base out of while visiting the Parks. Please consider us again for any future visits to Jackson.

All my best,

Joe Madera
General Manager
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Atlanta, Georgia
Top Contributor
297 reviews 297 reviews
86 hotel reviews
Reviews in 118 cities Reviews in 118 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed September 24, 2013

The rooms are small but we enjoyed having a kitchen and separate living area during our stay. The staff was super friendly and helpful. The location was great and we could easily walk to the town square. The fitness facilities at the White Buffalo Club were excellent. The breakfast was good although it did not have the variety that most Homewood Suites have. The hotel also provides free use of laundry facilities but the dryers take a long time to thoroughly dry the clothes.
We had a nice stay and enjoyed our visit to Jackson.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, November 22, 2013
Thank you for a good review of our hotel. Our rooms compared to other Homewoods certainly are much smaller, however compared to other lodging options in Jackson they are substantially larger. Regardless, I'm happy that you enjoyed your visit and hope that you choose to stay with us again in the future.

All my best,

Joe Madera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 23, 2013

This was quite an expensive stay but then Jackson isn't the cheapest place. We were more than happy with our suite [except that sofa was a bit hard!]. The bedroom area was quite small but perfectly adequate. The towelling robes were a nice touch. We were pleasantly surprised at its location right in town - it was good to walk in of an evening to browse the shops and have dinner or buy takeaway to bring back to the room. The evening dinner option is a good idea but as it was only Monday through Thursday we lucked out having arrived on the Friday! The Monday and Tuesday offerings did not cater for a vegetarian either! Breakfast was adequate but a little more variety in the cereal offerings would be good and also some fruit salad would have been welcome. Offerings were not particularly healthy and I [the vegetarian] ended up with bagels or muffins each day. However, not complaining as overall we had a good stay and would return.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, November 22, 2013
Thank you for providing us a review on your recent stay with us. Yes, our summer months (sept included) are peak season for Jackson so you'll find that all hotels are rather expensive compared to our winter months. We feel that all the complimentary amenities that we include help offset some of that expense by adding some savings here and there. I'm sorry we were unable to meet your vegetarian needs. Next time you stay with us, please let us know and we'll be happy to provide some items outside of our normal offerings. Thank you again for staying with us and look forward to seeing you in the future.

All my best,

Joe Madera
General Manager
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Charlotte, NC
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 21, 2013

My husband and I are staying here at the Homewood Suites in Jackson Hole. We booked it based on Trip Advisor reviews and chose it instead of the Hampton Inn because of it's walkability.

We are disappointed. The staff is very matter-of-fact. They take care of business but the personality is missing.

First the pluses: the bath towels are large-a pleasant surprise; the bath soaps are very nice; the beds are comfortable; the hotel is quiet at night so you get a good night's rest.

Now the minuses: the carpet in the elevator needs to be cleaned-obviously has been soiled for a long time; carpet in the hallways is dirty as well. The two queen bed suite is extremely cramped. The sink vanity hardly has any room on either side for any of personal items. There is only one trash can to be shared between the bathroom, bedroom, and kitchen. There is no full length mirror. There is hardly anywhere to put our suitcases. Mine is on the dining table and my husband's is on the kitchen counter. The wood furniture is scratched up. The kitchen cabinets have cracks in the wood. The sofa and chair fabrics are worn. The whole place needs to be updated. Someone said in another post that if you took out the granite sinks and tub surrounds that you would have a Comfort Suites. I agree. The hallways are very narrow.

The breakfast is the worse we have ever had at any Hilton property. There are no healthy cereals-only corn flakes, cheerios, and fruit loops. The instant oatmeal packages all had sugar. There was no plain oatmeal. I asked the attendant for plain oatmeal or raisin bran or another bran cereal. He curtly replied, no, not I'm sorry, we don't have any. The hot offering the first morning was an egg sandwich with bacon and cheese. The only meatless offering was toast, bagels, muffins, or the three named cereals and the sugar instant oatmeal. The only fruits offered were whole bananas and apples.
For $310.00 per night, we will definitely stay somewhere else the next time we are in Jackson. In fact, we almost checked out the morning after we arrived but did not want to go through the hassle. I realize the price is probably consistent with demand; however, please be the best Homewood Suites possible-keep the hallway and elevator carpets clean; have smiling, friendly, helpful staff; offer a great breakfast with helpful breakfast attendants. Today the breakfast staff person, a lady, was totally overwhelmed. When I arrived at 9 a.m. for breakfast, the omelet tray was empty and it was about 20 minutes before it was refilled. I settled on cheerios again and had to knock on the kitchen door to ask for a spoon as they were out. Other guests were opening cabinets looking for items they needed. The coffee was completely out. There is no excuse for such poor service at over $310.00 per night.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe M, General Manager at Homewood Suites by Hilton Jackson, responded to this review, November 22, 2013
Thank you very much for providing us a review on your recent stay. We are very sorry that our hotel did not meet your expectations. Its our hopes that you would afford us a second chance to demonstrate that what you experienced was not the norm and that our team is much better than what you experienced. Please feel free to reach out to me directly the next time to are in town.

All my best,

Joe Madera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Jackson

Address: 260 N. Millward Street, P.O Box 2810, Jackson, WY 83001
Phone Number:
Location: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Jackson
#6 Business Hotel in Jackson
#12 Romantic Hotel in Jackson
#15 Family Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Jackson 3*
Number of rooms: 41
Official Description (provided by the hotel):
The Homewood Suites by Hilton is the only all suite hotel in Jackson Hole. Located only 4 blocks from town square, the Homewood Suites is the ideal location to make your basecamp to the Yellowstone and Grand Teton National Parks. ... more   less 
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Also Known As:
Homewood Suites Jackson Hole Hotel Jackson
Homewood Jackson
Hilton Jackson
Jackson Hilton
Jackson Homewood Suites
Homewood Suites By Hilton Jackson Jackson Hole, WY

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