We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“highly recommend this burger joint” 4 of 5 stars
Review of MacPhail's Burgers

MacPhail's Burgers
399 W Broadway, Jackson, WY
+1 307-733-8744
Website
Menu
Improve this listing
Ranked #15 of 126 Restaurants in Jackson
Price range: $7 - $13
Cuisines: Hamburgers, Seafood, Steakhouse
Good for: Families with children, Local cuisine
Restaurant details
Good for: Families with children, Local cuisine
Wayne, PA
Top Contributor
52 reviews 52 reviews
31 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
“highly recommend this burger joint”
4 of 5 stars Reviewed July 29, 2014

So pleased with the burgers here. Pricey, but high quality. Excellent bison burgers and beef burgers. Grilled to perfection and artfully prepared.
My family of 4 adults loved the burgers. We would love to have an option of fresh coleslaw or healthy grain salad, something other than french fries or sweet potato fries, although they were very tasty. Since this is a classy but casual burger joint, a healthy option would be appreciated by many diners.
The owner is very friendly and his love for the business definitely shows in his conversations with diners.
Highly recommended this restaurant when in Jackson.

  • Visited July 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at MacPhail's Burgers, responded to this review, July 30, 2014
Lois L,
We (my wife, son and I) are thrilled that you and your family enjoyed your burger meal - Fresh ground certified Angus beef (grass feed), Fresh baked buns (designed to handle a juicy burger and baked daily with a local baker) and Fresh cut fries (Idaho's best and real sweet potatoes, not yams).

We're sorry that we didn't point out our delicious side salad made up of 10 fresh components - spinach, green leaf, iceberg lettuces (nutrition, color, crunch), tomatoes, cucumbers, black olives, dried cranberries, walnuts, crumbled feta & blue cheeses - it's delicious and healthy.

Please come back and see us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

210 reviews from our community

Visitor rating
    133
    43
    18
    7
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Knoxville, Tennessee
2 reviews
“Best service we had in our entire week stay.”
5 of 5 stars Reviewed July 27, 2014 via mobile

We loved everything. The food was good. Prices comparable. Great atmosphere on patio for our kids. Stephen was our waiter and incredibly helpful to us as tourists.

  • Visited July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at MacPhail's Burgers, responded to this review, July 28, 2014
drkrytt,
We (my wife, son and I) are thrilled that you and your family enjoyed your experience at MacPhail's.

Steven has been with with us for a couples years - we love him as much as you do because he embodies what we want your visit to be like with us.

Thank you for coming in and please come back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Good Food and very friendly owner and staff”
5 of 5 stars Reviewed July 24, 2014

I found this restaurant on Tripadvisor and wow was I impressed. I was talking with our waiter telling him that I was very impressed with the food but they needed a bigger sign on the street. Our waiter said the owner was his father and a few minutes later the owner came out to meet with us. The owner must have spent 30 minutes talking to us about things to do in Jackson, even recommending places to eat during our stay. The owner went and got a map of the city and labeled all the fun things to do and location to find a moose. WOW talk about customer service. If this was not enough he asked where we were staying and we told him that our hotel was gross. We told him that we had planned to stay 2 nights in Jackson but due to our hotel we were leaving early. The owner said that he wanted us to enjoy our stay and found a friend of his, who worked at a local hotel. Between the two of them they found us a nice cabin to stay in for a very fair price. We left Jackson totally impressed!!!!!!!!!!!!!!! Go enjoy this restaurant and ask to meet the owner he was very friendly and very helpful. Thank You.
If you do meet the owner ask him for a breakfast location outside of town with the best huevos rancheros you will ever eat.

  • Visited June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at MacPhail's Burgers, responded to this review, July 25, 2014
Carl C,
We (my son and I) are so happy that you enjoyed your experience at MacPhail's. It warms our hearts that we were able to make your visit to Jackson Hole more memorable and enjoyable.

Thank you for your kind words and please come visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Michigan
Top Contributor
123 reviews 123 reviews
39 restaurant reviews
Reviews in 54 cities Reviews in 54 cities
37 helpful votes 37 helpful votes
“Stay away from the shakes”
2 of 5 stars Reviewed July 23, 2014

We spent $6 for shakes that were chocolate milk. The Philly sandwich lacked a lot of meat and the bun was a brick. The fries were very good as was the dip. The servers were ultra nice. They pride themselves on being family owned; their friendliness shows that. The food was just over priced and lacking.

  • Visited July 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at MacPhail's Burgers, responded to this review, July 25, 2014
Jomama,
We (my wife, son and I) are sorry that you didn't enjoy your experience at MacPhail's.

Our milk shakes are made from the best ice cream that money can buy and real syrups - it's a 16oz shake filled with a healthy serving of ice cream and the right amount of syrup to make it thick and rich tasting. Our servers are trained to ensure that milk shakes are made to our guests liking - I'm sorry that that didn't happen in your case - we would have been happy to add more ice cream to make it thicker.

I'm a Philly boy (raised, went to school and worked there) who grew up eating and loving South Side Philly Cheese Steaks - our cheese steaks are made very much like the authentic Philly cheese steak with a few changes - we use 6oz of fresh sliced certified Angus rib eye (grass feed), fresh baked roll that we designed with a local baker (not the Amoroso they use in Philly), a thick slice of aged white cheddar and provolone cheese (no cheese whiz because it's only redeeming quality is that it's gooey - no nutritional value or flavor) and top it's off with sautéed mushrooms, onion and peppers - we're sorry that you didn't enjoy our cheese steak.

Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Love Bruce and Battle!”
5 of 5 stars Reviewed July 18, 2014

Our waiter was Battle, and Bruce was the chef/anything we needed him to be. Battle was very attentive, and Bruce helped us decide what we wanted to the menu and clued us in on ALL the local cool stuff. :) Made us really happy. He had a story behind everything on the menu we asked about, which, let's face it, is super interesting. Bruce is really friendly and we loved getting to talk to him. Now, don't go thinking only their service is great, their food is So good. Yes, it is a tad expensive, but it's the real deal, and if you're in Jackson chances are you're on vacation, so why not splurge a little? My family and I really enjoyed our first experience at MacPhail's. :) Oh, and my brother got the vanilla milkshake and said it's a 10 out of 10!

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce B, Owner at MacPhail's Burgers, responded to this review, July 21, 2014
Averagetraveler95,
We (Battle and I) truly enjoyed meeting and serving your family. It warms our hearts that you enjoyed your experience with us.

When you are back in town, please come visit us again. It's just a beautiful in the winter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed MacPhail's Burgers also viewed

Jackson, Jackson Hole
Jackson, Jackson Hole
 
Jackson, Jackson Hole
Jackson, Jackson Hole
 

Been to MacPhail's Burgers? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage MacPhail's Burgers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.