This is an affordable place to stay in town. The staff is friendly enough, and it is pet friendly with an additional fee. My only complaints were that the pool heater was not working, but there was no signage indicating this. Someone who didn’t know better could have jumped into a 65 degree pool (yes 65!) when we were already experiencing below 0 weather that weekend. Also, we would not have ventured over there at all w/our toddler, had we be told the pool heater was broken bc it was way too cold for him to handle. That would have been nice to avoid quite a meltdown. There are numerous other facilities in town w/a pool and we would have changed our accommodation or at the very least avoided the pool. I think this is the reason why it wasn’t mentioned when making a reservation or checking in though - to avoid cancellations.
They are also trying to sell stuffed animals by leaving a stuffed buffalo in each room. We didn’t have one, and I reported this so we wouldn’t be charged, but frankly I’m glad we didn’t have one in the room. I know it’s a nice sentiment w/higher end hotels if you have a turn down service (ie remove the animal off the bed). But frankly I find it a little gross that you have a stuffed animal that has been handed down from customer to customer, slept on by numerous people, perhaps played with by animals, dropped on the floor etc.) How do you clean and sanitize this from customer to customer if it isn’t bought?
Anyway, overall it’s a decently priced modest hotel located centrally between Broadway and Pearl w/easy access to restaurants etc.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for choosing to stay with us this winter and taking the time to leave us a review. We appreciate the feedback about the pool and we will look for better ways to communicate unexpected maintenance situations that may occur back to our guests. We apologize that you felt you were not given the correct information. We also appreciate your thoughts about the toy buffaloes. We find that the majority of our guests enjoy the buffaloes and are excited for the opportunity to purchase a small souvenir from Jackson in a convenient and inexpensive way, but we certainly like to hear all points of view. We hope you have the opportunity to visit us again in the future as our pool temperature is maintaining a comfortable 82 degrees!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.