Booked a four night stay here in early October. Rob, at the fron desk was the greatest....SINCERELY friendly!....clean rooms and attentive staff. A five million dollar renovation of the old Pointe Lodge has made it my place to stay. bill dillon, the manager is doing a great job of managing all of the intricacies of hotel logistics!

We stayed here for three nights.

Pros: The hotel was nicely remodeled and was very clean. The staff was helpful and friendly. Breakfast was good.

Cons: the room was small. Actually, we stayed at this property 10+ years ago when it was a Days Inn and again when it was The Point Inn. The room was not as large as we are accustomed to in a Hampton Inn. We stayed in a King room.

We had a two night stay booked through one of the travel sites. Our first room had no power so we were move to another. Apparently they forgot to move our reservation to the new room and when we returned for our second night the keys didn't work in the door. The room had not been reserved and the few items we had left behind, expecting to return, had been discarded. All we got for our trouble was the palms up salute(sorry, but nothing we can do). Luckily I had my contact lens solution and was able to store my lenses in some plastic spoons, but my favorite t-shirt and a pair of underwear are gone forever!

Spouse kids and grandchildren spent the night in the hampton inn jackson wy on our way to yellowstone. Very nice hotel with all the latest hampton renovations and priced right for the area. However, I thought out group of seven could get by with two rooms based on the Internet where I made reservations. For example I ordered one room with two queen beds for my newly married daughter and a second room with two queen beds and a pull out sofa for wife second daughter two grandkids and myself (since it was only one night). Got to the hotel and found that only two queen rooms were available and they no longer had sofa beds after the new renovations. I was stuck and since I made reservations over two. On this before I was more thA. Ticked. I was ready to take the rooms the. Come down the next morni g for the 100% guarantee but the clerk found a third room that was offered to us at no charge to save the day. I like hampton for its value and guarantees like this. It gives the managers the flexibility to handle the problems as they come up.. Kudos to ham
Ton, but get those websites updated corporate. Everything else about the sty was fantastic. I enjoyed coffee out by the gas fireplaces set up outside. Great