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“Nice hotel but....” 4 of 5 stars
Review of Hampton Inn Jackson Hole

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Hampton Inn Jackson Hole
2.5 of 5 Hotel   |   350 South Highway 89, Jackson, WY 83002 (Formerly The Point Inn & Suites)   |  
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Ranked #12 of 41 Hotels in Jackson
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Nice hotel but....”
4 of 5 stars Reviewed October 7, 2012 via mobile

Spouse kids and grandchildren spent the night in the hampton inn jackson wy on our way to yellowstone. Very nice hotel with all the latest hampton renovations and priced right for the area. However, I thought out group of seven could get by with two rooms based on the Internet where I made reservations. For example I ordered one room with two queen beds for my newly married daughter and a second room with two queen beds and a pull out sofa for wife second daughter two grandkids and myself (since it was only one night). Got to the hotel and found that only two queen rooms were available and they no longer had sofa beds after the new renovations. I was stuck and since I made reservations over two. On this before I was more thA. Ticked. I was ready to take the rooms the. Come down the next morni g for the 100% guarantee but the clerk found a third room that was offered to us at no charge to save the day. I like hampton for its value and guarantees like this. It gives the managers the flexibility to handle the problems as they come up.. Kudos to ham
Ton, but get those websites updated corporate. Everything else about the sty was fantastic. I enjoyed coffee out by the gas fireplaces set up outside. Great

Stayed October 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather F, Manager at Hampton Inn Jackson Hole, responded to this review, October 12, 2012
Thank you for your feedback!

We stand firmly by our 100% Satisfaction Guarantee and are happy to hear that our Front Desk staff was able to find you a third room to accommodate your family’s needs during your stay with us. We also appreciate you bringing the online room description to our attention and we will look into it – thank you!

We too love the fire pits out front – they are a big hit on chilly mornings and cool evenings! We can't wait to see how many guests bundle up to enjoy them this winter!

We look forward to seeing you again on your next trip and thank you for choosing the Hampton Inn Jackson Hole over the many lodging options in the valley.

Take care,
Heather Falk
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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318 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Kelowna, Canada
Senior Contributor
49 reviews 49 reviews
47 hotel reviews
Reviews in 43 cities Reviews in 43 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed October 6, 2012

My husband and I spend 1 night here on a road trip through Wyoming.

The property was clean and well kept and we really liked the two fire pits outside with chairs to gather by at the end of the day.

The room was clean with all the amenities (microwave, fridge) and there was a breakfast included in the cost that was pretty good.

Unfortunately the fire alarm went off early in the morning and ruined some much needed sleep, so I probably wouldn't stay here again just because it pissed everyone off....you should have heard the comments from others in the hall. We just packed up our stuff knowing we wouldn't sleep anymore and got an early start on our day.

The hotel apologized, but they had no idea why it went off.

As long as the alarm doesn't go off, it was a nice place to stay.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather F, Manager at Hampton Inn Jackson Hole, responded to this review, October 12, 2012
Thank you for your feedback!

We apologize again for the mystery fire alarm that woke you during your stay with us – unfortunately we are still working through the quirks that come with renovating!

We too love the fire pits out front – they are a big hit on chilly mornings and cool evenings! We can't wait to see how many guests bundle up to enjoy them this winter!

Again, thank you for your comments, and thank you for staying with us here in Jackson Hole. We hope you will come back for another visit and let us know how we're doing!

Take care,
Heather Falk
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meridian, Idaho
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 4, 2012

The room wasn't large, but was large enough, and had been very recently remodeled with tasteful, elegant finishes. The bed and linens were plush and comfortable...it was a real pleasure to return to the room at the end of a busy day. The breakfast was just a little bit better than most, and the staff was busy making sure food was plentiful and tables were clean. The staff was very pleasant and helpful; we will definitely stay here again next time we visit Jackson.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather F, Manager at Hampton Inn Jackson Hole, responded to this review, October 6, 2012
Thank you for your kind words!

We are thrilled to hear that you enjoyed your stay with us! We are loving all the new amenities this hotel has to offer our guests and I have to admit, my favorite amenity at the hotel is our breakfasts! Such a good variety of healthy options and those biscuits and gravy...yum!

We look forward to seeing you again on your next trip and thank you for choosing the Hampton Inn Jackson Hole over the many lodging options in the valley.

Take care,
Heather Falk
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, TX
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 29, 2012

The hotel is well-maintained with an outside seating area with a fire pit as the temperature changes. No swimming pool, but an ample hot tub (harder for families with young children). Room was small but well-designed. Housekeeping excellent. Eating area small but pleasant. Staff helpful and responsive. Expensive for a Hampton Inn, but probably not unreasonable with the market. Stayed for two nights before meeting friends.

Room Tip: Hard to find a good room with a view in this property, which was OK. Getting out of town is the way...
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  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather F, Manager at Hampton Inn Jackson Hole, responded to this review, October 1, 2012
Thank you for your kind words - we are thrilled to hear that you enjoyed your stay with us!

We are loving all the new amenities this hotel has to offer our guests and the fire pits out front are a big hit on chilly mornings and cool evenings! We can't wait to see how many guests bundle up to enjoy them this winter!

We look forward to seeing you again on your next trip and thank you for choosing the Hampton Inn Jackson Hole over the many lodging options in the valley.

Take care,
Heather Falk
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton
Top Contributor
175 reviews 175 reviews
80 hotel reviews
Reviews in 93 cities Reviews in 93 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed September 27, 2012

Rooms at this motel are comparatively small and the bathroom, including bath/tub with shower over is also small with little space to put personal toiletries. Woodwork is dark with older style fittings so the overall suggestion is more of a European hotel. The bed, white duvet and crisp sheets, is comfortable with soft pillows. Everywhere was very clean and efficient, which you expect at the price. After 3 weeks travelling in the US we dispair of finding air conditioning which isn't so noisy you have to turn it off to sleep. In Europe we like cool rooms and the opportunity to open windows whatever the weather! B/fast is good with a wide choice of hot and cold foods. We ate at the Renezvous Bistro next door. Nothing in Jackson is cheap, and when we came into town at 6pm the chain motels were full. Our walkin price at the Hampton was more than twice the price at the M6 next door, but that has little more than upgraded camp beds and a cubby hole for a shower etc. We swallowed hard,and considered whether, over the 13 years we have been travelling all over the US, the costs of accommodation and fuel have rocketed too much for us to continue crossing the "pond".

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather F, Manager at Hampton Inn Jackson Hole, responded to this review, October 6, 2012
Thank you for your review – we value your feedback!

We appreciate your comments regarding the rate offered during the time of year you visited Jackson Hole. Summer, contrary to popular belief, is our busiest time of year with 3 million visitors, many coming through on their way to Grand Teton and Yellowstone National Parks, and another 2 million visiting in the winter, hence the higher rates in peak season.

We are thrilled that you enjoyed the amenities our property has to offer and we look forward to seeing you again on your next trip across the pond!

Thank you again for choosing the Hampton Inn Jackson Hole over the many lodging options in the valley.

Take care,
Heather Falk
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daytona Beach, Florida
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 25, 2012

Nice Property. Overpriced even for a Hampton Inn, but expected for the locale. The worthwhile though is the excellent staff. Mucho friendly and very helpful. Not stuffy as one might expect in this area. The parking area has several under cover spots which is very nice for motorcycle riders.
Would easliy reccomend to friends.

Room Tip: No great views from the hotel locations, but two blocks from town center. Okay rooms as expected for...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather F, Manager at Hampton Inn Jackson Hole, responded to this review, September 27, 2012
Thank you for your kind words!

We are thrilled to hear that you enjoyed your stay with us!

We love to hear feedback not only on the hotel and those fun firepits but on the staff as well!

We look forward to seeing you again on your next trip and thank you for choosing the Hampton Inn Jackson Hole over the many lodging options in the valley.

Take care,
Heather Falk
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 24, 2012

We stayed here for one night on our way through town, when we were stopping at Grand Teton and Yellowstone National Parks. Very cute hotel, with very nice rooms. They also have outdoor patio seating with fires in the morning, since the mornings were quite cold there. The breakfast was also pretty good. The location was great, since we were only a few minutes from downtown Jackson Hole (which is a very cute and fun town), and a short drive to the national parks.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather F, Manager at Hampton Inn Jackson Hole, responded to this review, September 25, 2012
Thank you for your kind words - we are thrilled to hear that you enjoyed your stay with us!

We are loving all the new amenities this hotel has to offer our guests and the fire pits out front are a big hit on chilly mornings and cool evenings! We can't wait to see how many guests bundle up to enjoy them this winter!

We look forward to seeing you again on your next trip and thank you for choosing the Hampton Inn Jackson Hole over the many lodging options in the valley.

Take care,
Heather Falk
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Jackson Hole

Address: 350 South Highway 89, Jackson, WY 83002 (Formerly The Point Inn & Suites)
Phone Number:
Location: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Jackson
#12 Romantic Hotel in Jackson
#14 Family Hotel in Jackson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Jackson Hole 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Book your stay at our Hampton Inn Jackson Hole hotel a scenic getaway in the Northern Rocky Mountains. The mountain lodge-like Jackson Hole hotel is just minutes from the Jackson Hole Airport (JAC) and the famous Jackson Town Square, where you will find shopping, dining and entertainment with a taste of the Old West. Jackson Hole is known best for its stunning scenery, clear streams, world-class skiing, and abundant wildlife. Explore some of the most spectacular landscapes rich with majestic mountains and pristine lakes. Jackson Hole has adventures for all seasons, from fly-fishing at Snake River, to snow skiing in the Grand Tetons. Jackson Hole offers some of the best experiences in the world. The Hampton Inn is Jackson Hole's newest hotel, offering several choices of guestrooms featuring single rooms, family suites, fireplaces, jetted tubs and our famous clean and fresh Hampton bed as well as premier amenities and services to make your Jackson Hole hotel stay as comfortable and enjoyable as possible. Relax in the hotel's Swim Spa, enjoy a work out in the complimentary fitness center which includes cardio machines, or unwind in front of one of our two outdoor fire pits. Stay on top of work with free in-room Wifi and our 24-hour complimentary business center with fax, printing and photocopying access. Host your Jackson Hole meetings or small socials in the hotel's smart and professional conference room, which accommodates up to 24 guests in a relaxed setting. This Jackson Hole hotel's location provides easy access to Jackson, Wilson and Teton Village. Start the day with Hampton's free full hot breakfast served daily. If you're in a hurry, grab one of our free Hampton On the Run(R) Breakfast Bags, available Monday through Friday. Check out our Jackson Hole hotel deals for additional savings. There's an offer to suite every budget. Book online today and come see us in Jackson Hole. ... more   less 
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Also Known As:
The Point Inn And Suites
The Point Hotel Jackson
Days Inn Jackson
Jackson Days Inn
Hampton Inn Jackson Hole WY

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