We stayed at Spring Creek as part of the local's getaway package, which is a great deal and a fun way to have a romantic evening close to home, however, I was very disappointed with the overall experience. The views are outstanding, but the place seems shabby and in need of a facelift. When we walked into our room (2205) I thought it had not been made up yet: the bedspreads were wrinkled and there was no toilet paper on the holder. We checked and things were clean, but that initial impression was not good. Furthermore, the room really looked like a cheap hotel with its ugly brownish color, worn carpeting and tacky artwork. Still it was great to have a fire in the fireplace. Dinner at the Granary was also somewhat of a disappointment. As part of the package, the three-course meal was extravagant and tasty. The views were amazing and we loved watching evening fall over the Tetons, but the place also looks really run down and outdated. Our chairs were uncomfortable (a woman at the next table asked for an extra cushion for her back), and the whole place was plain. Our service was poor with long waits for drinks and no hostess on duty to seat us. Breakfast was similar, although there was an excuse as it was the server's first day. Still how hard it is to keep someone's coffee cup filled (with lukewarm, weak coffee mind you). Overall I wish it had been better. I love the idea of the local's getaway and for the price we paid, I'm not complaining. But when everything on the menu is at least $20 or more, it sure seems as if the service should be impeccable and attentive and the decor pleasant. Time to put some money into your business Spring Creek. My guess is people will still come because of your location, but I'd hesitate to recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much indeed for taking the time to write Trip advisor and complete our in-house questionnaires. The staff and I are very proud of Spring Creek Ranch, so we all thank you for your constructive criticism.
I am surprised that you would have received a room that was not ready. We inspect all our rooms before arrival so I am at a loss as to how the bed’s comforter was not tidy and clean. There is no excuse for toilet paper to be missing. What I do not understand is saying everything is brown Indeed the rock fireplace is of stone and thus quite dark, but our walls have all been freshly painted eggshell white. Indeed we do not have a “slick” nor trendy urban look like many new hotels. We are however a Rustic Western Northern Rockies Authentic Jackson Hole Ranch Resort.
I am glad you enjoyed the food at The Granary. We are getting many compliments with the new menu. It is unfortunate that our coffee did not appeal to you this is our own blend which usually receives great comments. We use to serve one of those major branded coffees and surprisingly received many complaints this is why we have our own blend. I am sorry for the slower service. This is simply the joys and frustrations of bringing on our summer crew and getting them trained. They are really trying and I am confident that should you come this week you will see a marked improvement. This is one of the reasons we ask our neighbors to visit us on our locals special so that our staff gets real time training just prior to our high season. We have and will continue to use your comments as part of our training.
Thank you again for your comments. I am sure that on your next visit with us you will enjoy Spring Creek Ranch in the fashion the staff and I take great pride in delivering.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.