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“Lovely hotel and accommodations are top notch” 5 of 5 stars
Review of The White Buffalo Club

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The White Buffalo Club
4.0 of 5 Hotel   |   160 West Gill Avenue, Jackson, WY 83001   |  
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Hotel amenities
Ranked #17 of 41 Hotels in Jackson
Casper, Wyoming
1 review
1 helpful vote 1 helpful vote
“Lovely hotel and accommodations are top notch”
5 of 5 stars Reviewed March 5, 2014

We made a quick family vacation to Jackson and were warmly welcomed by the staff. Eye contact was made as we walked in the door -- which to me is a big deal - because waiting is OK, but I hate having to wait and not even be acknowledged by the staff. The room was clean and attractive; and although this hotel sits within walking distance of downtown, it was quiet! I took advantage of the great gym; there is also a spa, but I was not so inclined. I found friendly and helpful staff whenever I walked in the lobby. I highly recommend this hotel.

Stayed February 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBCGM, General Manager at The White Buffalo Club, responded to this review, May 23, 2014
Thank you for your kind words. We try and make every guest feel as welcomed as possible. Our small and friendly staff will try and accommodate all request in our means. Located in the heart of Jackson, allows for many conveniences just a few minutes walk from our location. We look forward to seeing you again on your next visit and glad you enjoyed your time with us.
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117 reviews from our community

Traveler rating
    74
    16
    16
    5
    6
See reviews for
23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
San Francisco, California
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 23, 2014

This is a beautiful and spacious property but the management and staff does not live up to this boutique style hotel. When several people were checking in with loads of luggage, the three airheads behind the front desk did not even offer help to those struggling with suitcases! Having just stayed in a B & B where staff greeted us by name each day, we were put off by front desk staff who never even said hello, how's your day,can we help you find shopping, etc. During our stay they never showed us the menu of their onsite restaurant (missed opportunity you guys!) The hotel is ideally located, just a block off the square. The decor is low key but plush and we loved having a laundy unit in our room - a luxury for dirty ski socks. Since it is called a club, and they aspire to be a boutique hotel, their management needs a course on basic hospitality!

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBCGM, General Manager at The White Buffalo Club, responded to this review, January 25, 2014
Thank you for taking the time to post your thoughts and feedback. I am disappointed you experienced a service which is far less than the norm here at The White Buffalo Club. We have a small lobby and always try to assist with luggage and explain all of the amenities in and outside of our hotel. We try and communicate all of our services at check in and thereafter, but sometimes with large parties it is difficult to accommodate everyone's needs due to services turned down by some group members when speaking for the group. It is hard to know in these cases what is individually desired. We try to assist with all guests belonging for every reservation, but if guests choose to forego this service, we respect their decision as not everyone wants these services. I apologize that we missed this opportunity in your case, and hope to be able to make this up to you next time.

I am sorry you did not see the menu for our restaurant located in the lobby in two places, and in all of our rooms, as it is truly not to be missed. It is unfortunate that you did not use the restaurant credit we handed out to your party a pun check in, as is a way to offer a complimentary beverage or token of our gratitude for choosing to stay here.

The rooms are spacious and I am delighted that our accommodations were to your liking. All of our rooms have washer/dryer and fine decor, I am grateful for your appreciating these details. Next time you are in Jackson, I hope you think of us for your lodging option again.

Thank You!
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Albany, New York
1 review
5 of 5 stars Reviewed January 15, 2014

A great little hotel very close to the main Town Square of Jackson. I rarely write reviews but I thought the staff in this hotel did an outstanding job of accommodating my fiance and I on our trip. We stayed in the Miller Suite and it was great. Everything was in working order, the kitchen was fully stocked, so much so, so that we could cook breakfast every morning before hitting the slopes as well as even cooking a full dinner one evening.The property itself is nicely kept up, rooms, gym, restaurant and the entrance area are clean.

What really stood out is the level of service the hotel staff provided. Not only was every single person at the front desk extremely friendly, but they went out of their way to book trips for us, explain how the bus system worked and even had the shuttle pick us up at the ski resort when we were finished early (nobody else was scheduled to be picked up that day).

The restaurant was also very good. The steak I had there was phenomenal and I highly recommend it to anyone looking for a higher end dining experience. I would go as far as to say that it was comparable to the steaks I have had at Peter Luger's.

For the price, location, friendliness and overall quality, you cannot go wrong with this hotel. When we come back next year, we will surely be staying here again.

Room Tip: Choose room M305, it is the largest suite they have, perfect for two people.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBCGM, General Manager at The White Buffalo Club, responded to this review, January 25, 2014
I am truly thankful you enjoyed your time with us. I am glad you liked our Miller Park Suites, as they are a spacious and wonderful option with full kitchen, balconies, and extra bedding in the living rooms. As I mention with a lot of responses, our staff is here to ensure our guest have the best experience, not only in our hotel, but also in Jackson. Our knowledgeable staff is happy to book activities & dinner reservations, research questions, assist in directions or transportation needs, and all other interests to allow our guest to truly enjoy their time in our beautiful area. If we know you need something, we will do everything we can to make it happen.

Thank you for your kind words and we look forward to your next stay.
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Park City, Utah
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 14, 2013

We stayed two nights. The location can't be beat, within walking distance of town square. The parking garage is right next to the lobby so no hauling your luggage far. The staff was very friendly and helpful. Our room was really nice and clean. Granite counters, slate floors and nice wood cabinets. The bathrooms were well stocked with towels, shampoo, lotion etc. It had a large soaking tub and a big shower. We were unable to go to the restaurant or bar since they were not open yet for the season but with the location it was no problem. Plenty of restaurants, bars and shops right around the corner. I would highly recommentd.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBCGM, General Manager at The White Buffalo Club, responded to this review, January 25, 2014
Thank you for staying with us! As you mentioned our staff is available 24 hours and strive to ensure that every stay is comfortable and well taken care of. There is really nothing we will not try do for our guests. Customer service is something we pride ourselves in and due to having only 31 rooms, allows us to really focus on our guests needs.

Being located downtown allows close proximity to shops, museums, dining, shopping, nightlife, etc. In the winter we even offer private ski shuttle to and from the ski resort, so having a vehicle is not even necessary. Next time try and dine in the restaurant as it is one of Jackson's finest for sure.

Thanks!
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Top Contributor
157 reviews 157 reviews
28 hotel reviews
Reviews in 57 cities Reviews in 57 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 27, 2013

Located two blocks way from the main square, this hotel in centrally located in Jackson, sadly no breakfast offered.
There is adequate parking behind the hotel and at inside, as well as along adjacent streets.
Centrally located elevator assists travelers with their luggage and individual needs.
The room was spacious and clean.
It was locate on the top floor (high above the street) and still traffic and pedestrian noise was heard, as were voices from adjacent rooms.
To make matters worse, the thermostat lacked 'auto cooling' mode and the fan was extremely noisy.
The room sported a large, wall mounted TV with several different channels.
The bed had a goose feathered mattress and comforter. The mattress was firm however, the feathers were 'protruding' through its cover complicating ones sleep.
The shower pressure was more than adequate, however there was a significant lack of warm water.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBCGM, General Manager at The White Buffalo Club, responded to this review, November 6, 2013
Thank you for your review. Since we are located right in downtown, there are numerous eateries surrounding the hotel in which we can easily direct one to choose. if you ever have an issue we are available 24-hours a day to assist and provide you with solutions to enhance your stay. Next time please let us know of any inconvenience as all of the item,s mentioned are very easily corrected. Since we have so many customers with different taste, it is very beneficial to let us know your request so we may be able to ensure you a terrific and satisfying stay. We cater to all of our guests, as there are many allergy and personal request that we provide solutions for. Our showers have a small knob that controls the temperature and I feel that this may have been missed as all of our rooms have extensive hot water. Once again thank you for taking the time to post a review and hopefully we will see you again soon!
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Park City, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2013

While on a motorcycle trip to Yellowstone, I booked 2 nights at The White Buffalo. I've been (and stayed) to Jackson before, but this time needed a place to stay, dine and workout after 2 days of 6 hour+ riding. The White Buffalo delivered on everything AND is an easy 2 block walk to the center of town. Food is superb. Rooms are very good and since it's a boutique hotel, the experience is warm and personal.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBCGM, General Manager at The White Buffalo Club, responded to this review, November 6, 2013
Thank you for your gracious comments, as we do appreciate hearing back from our guests. It sounds like you were able to enjoy the many facets of our establishment. Not all guest take advantage of our complimentary Yoga & Fitness classes or even the full workout facility. I am glad you were able to use all of the wellness aspects of the Club, as our massage therapist are fantastic and personal instructors are highly skilled and experienced. Please let us know when you will be back in this area, as we would greatly enjoy if you chose us again for your lodging provider.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 8, 2013

Where do I start? Fantastic bath tub for two, loved the decor, great location, washer and dryer in each room, restaurant is great, laid back feel about the place, and customer service was tops! One stay, we were riding our motorcycles through as the weather turned bad and they allowed us to store them for a short period in the heated garage. We've stayed there twice in the last month and because it was such a great experience both times, it will be the only place we consider moving forward.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WBCGM, General Manager at The White Buffalo Club, responded to this review, November 6, 2013
Thank you for your review. We do try very hard to ensure our guest are well taken care of. I am really glad you were able to dine in our very own USDA Prime Steakhouse & Bar, as it is truly one of the best restaurants in the valley. I look forward to your next stay!
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Additional Information about The White Buffalo Club

Address: 160 West Gill Avenue, Jackson, WY 83001
Phone Number:
Location: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites
Hotel Style:
#5 Luxury Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The White Buffalo Club 4*
Number of rooms: 15
Reservation Options:
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Also Known As:
The White Buffalo Club Hotel Jackson
The White Buffalo Club Jackson Hole, WY

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