We were expecting an amazing and luxurious resort and were disappointed to experience a poorly run, tired and very overpriced hotel. Listed below are some comments:
The room keys are old, stripped and difficult to use.
Blueberries that were spilled at breakfast on day one were still on the floor after three nights.
Pillows on the bed are old and either too hard or too soft.
We had to call Housekeeping for turn down service at night.
The curtains are too hard to put up and down as the housekeeping staff does not know how to tie down ropes on a cleat. Nearly every night we struggled to undo the knots in the curtain ropes put there by housekeeping and put them down.
The air conditioner doesn't work and sounds like a wind tunnel. The engineer told us to leave the fan on high and close the curtains in the daytime thus losing the view. During our stay the room was too warm if we tried to turn down the noisy fan.
It is nearly impossible to find outlets in bathroom and there are only two non GSI outlets under the mirror in one sink.
The lights by the bed are halogen lamps that are battered and impossible to read by.
The light switches almost impossible to find as they are placed by the headboard under the pillows.
There is a Power Strip nailed to wall which is very unsightly and obviously added at a later date.
The food is passable but uninteresting and the menu reflects an eye not tuned to healthy eating.
Our room service dinner on our last night was congealed pasta with cold tomatoes on the side along with large slices of Parmesan which were intended to be sprinkled over the pasta.
We were unable to identify the amenities when washing hair as there was no marking to identify shampoo or conditioner.
Late one night I peeled an orange from a plate in our room which was inedible as it was very stale.
The Bartender was absent from the lovely lobby bar. On our tour we were told there was a floating bartender. When we asked for him we were told it was a "show bar".
The spa services were nonexistent despite internet photos showing salon, nail station,etc.
The spa rooms were dingy and had no air conditioning.
On arrival there were many greeters at the front door but during our stay we had to wait for our car a few times as there was only one doorman.
Yuko,the lovely assistant manager who was unfailingly polite and gracious.
Amazing Dondi: the yoga teacher!
Wonderful drive in a borrowed BMW.
Gift shop puzzles and the sales lady who works there who is fabulous!
Views are unforgettable and the pool is lovely.
Brandon who drove us to the airport !
While staying in this hotel we felt as if the simplest thing became a struggle: finding a light switch, opening one's door, raising the curtains, using the air conditioning, searching for an outlet, eating good food, and relaxing.
I have never had more staff ask during a meal if we were enjoying things. At times we experienced distant behavior from staff and at other times, very solicitous.
This hotel desperately needs updating as the prices are insane for a lovely view.
I hope they close soon to renovate so we can return to this lovely spot and have a different experience. This hotel is crying out for an excellent GM because now there is nobody home.
- Official Description (provided by the hotel):
- Amangani is the first North American hotel for this chain and is beautifully located with luxurious accommodations. ... more less
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- Also Known As:
- Amangani Hotel Jackson
- Amangani Resort Jackson
- Amangani Jackson Hole, WY