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“Nobody Home on the Range!” 2 of 5 stars
Review of Amangani

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Amangani
5.0 of 5 Resort   |   1535 North East Butte Road, Jackson, WY 83001   |  
Hotel amenities
Ranked #6 of 40 Hotels in Jackson
Sausalito, California
Senior Contributor
31 reviews 31 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
155 helpful votes 155 helpful votes
“Nobody Home on the Range!”
2 of 5 stars Reviewed August 3, 2014

We were expecting an amazing and luxurious resort and were disappointed to experience a poorly run, tired and very overpriced hotel. Listed below are some comments:

The room keys are old, stripped and difficult to use.
Blueberries that were spilled at breakfast on day one were still on the floor after three nights.
Pillows on the bed are old and either too hard or too soft.
We had to call Housekeeping for turn down service at night.
The curtains are too hard to put up and down as the housekeeping staff does not know how to tie down ropes on a cleat. Nearly every night we struggled to undo the knots in the curtain ropes put there by housekeeping and put them down.
The air conditioner doesn't work and sounds like a wind tunnel. The engineer told us to leave the fan on high and close the curtains in the daytime thus losing the view. During our stay the room was too warm if we tried to turn down the noisy fan.
It is nearly impossible to find outlets in bathroom and there are only two non GSI outlets under the mirror in one sink.
The lights by the bed are halogen lamps that are battered and impossible to read by.
The light switches almost impossible to find as they are placed by the headboard under the pillows.
There is a Power Strip nailed to wall which is very unsightly and obviously added at a later date.
The food is passable but uninteresting and the menu reflects an eye not tuned to healthy eating.
Our room service dinner on our last night was congealed pasta with cold tomatoes on the side along with large slices of Parmesan which were intended to be sprinkled over the pasta.
We were unable to identify the amenities when washing hair as there was no marking to identify shampoo or conditioner.
Late one night I peeled an orange from a plate in our room which was inedible as it was very stale.
The Bartender was absent from the lovely lobby bar. On our tour we were told there was a floating bartender. When we asked for him we were told it was a "show bar".
The spa services were nonexistent despite internet photos showing salon, nail station,etc.
The spa rooms were dingy and had no air conditioning.
On arrival there were many greeters at the front door but during our stay we had to wait for our car a few times as there was only one doorman.

Pluses:
Yuko,the lovely assistant manager who was unfailingly polite and gracious.
Amazing Dondi: the yoga teacher!
Wonderful drive in a borrowed BMW.
Gift shop puzzles and the sales lady who works there who is fabulous!
Views are unforgettable and the pool is lovely.
Brandon who drove us to the airport !

While staying in this hotel we felt as if the simplest thing became a struggle: finding a light switch, opening one's door, raising the curtains, using the air conditioning, searching for an outlet, eating good food, and relaxing.

I have never had more staff ask during a meal if we were enjoying things. At times we experienced distant behavior from staff and at other times, very solicitous.

This hotel desperately needs updating as the prices are insane for a lovely view.
I hope they close soon to renovate so we can return to this lovely spot and have a different experience. This hotel is crying out for an excellent GM because now there is nobody home.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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172 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Atlanta, Georgia
Top Contributor
66 reviews 66 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 31, 2014

Aman Hotels does it right!!!! From the first greeting at the door to the sad last goodbye, Amangani staff knocked it out of the park!
The property itself is so unique. Beautifully sited overlooking a panaramic 50+ mile view of the valley and Tetons; this place takes your breath away. Very Zen inspired architecture with attention to use of materials that mirror Jackson Hole's natural personality. Not a new property but well maintained and kept in top-notch condition. The pool is superb and peaceful.
Service is impeccable. They know you at anytime by name and you are never left to feel that you are in need of anything.
It is an expensive property but they make it worth an extravagant visit. My partner and I hope to return again soon and visit other Aman properties. Aman is Amazing!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
reno
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 26, 2014 via mobile

Views are great. Service just ok. Had to call for newspaper first day. Second day had to call and it never came although promised. Food ok but not spectacular. Place is a little tired and for the price per night over 1 k) one expects a lot more. No real positive surprises (eg chocolate on pillow at night) We've stayed in much more satisfying places for about half the price. Will not return.

  • Stayed July 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 23, 2014

My husband and I traveled here in search of beautiful weather, gorgeous views, hiking in Grand Teton National Park and when needed.....relaxation. From the moment we were picked up at the hotel by Eric until the moment we departed, we had an incredible experience at Amangani. If you are looking for a wildlife adventure tour (a must!) go with Jared. We loved seeing the bison, elk, black bears, etc in their natural environment. We learned so much from Jared and other other tour guides. Beverly (lovely) took us up to the aerial tram where we hiked and saw so many marmots and majestic mountain peaks. Brandon took us to Yellowstone and he was such an intelligent and kind young man. There are no words I know to describe the beauty and the vast wilderness that we were in awe of. If you are looking for tranquility then go to Amangani. We stopped by the Four Seasons while we were in Jackson. It is a beautiful hotel that offers more if you are traveling with children and want more of a lively feel. The Four Seasons does NOT have the views of Amangani. We loved our wrap around patio that looked over cattle ranches and onto the Tetons. We had almost every dinner on our patio... the view was priceless. If you are looking to "be seen" go to the Four Seasons. If you want luxury, magnificent service and warm and gracious hosts then go to Amangani. MY ONLY issue would be that with a luxury hotel, you are going to be around pretentious, label conscious and superficial guests. My advice, is go to Jackson, enjoy everything this lovely place has to offer, but leave the attitude behind you. RELAX & ENJOY

Room Tip: Shoshone Suite #8 views and patio are truly priceless
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 15, 2014

This is a wonderful place.
The staff was fantastic.
The views phenomenal. The food was very good - almost great.
The rooms are beautiful.
The bill was large.
We are looking forward to trying other Aman resorts.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
254 reviews 254 reviews
11 hotel reviews
Reviews in 52 cities Reviews in 52 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed July 4, 2014

What a spectacular experience! The stunning architecture will catch your eye immediately. Then, the first impression from the staff will be another very welcoming moment. They are all friendly, sincere, and possess the "right stuff" from a service point-of-view. We were duly impressed. Make no mistake, Amangani provides some of the finest experiences ever, but does come at a price. The real measure is value. Only 40 rooms, and impeccable public spaces. The view from the pool is not to be missed. Top of the top!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 2, 2014

Spent our final two nights in Jackson at the Aman. The location is extraordinary, and the rooms well presented with balcony access, but for the price you're paying I couldn't help noticing a few niggles. The bed was on the smallish side and low to the ground, so doesn't make the most of the incredible view. The food was good but not exceptional and it took a couple of attempts to work out exactly what was included in our half-board deal (it turns out everything on the menu, which is good). It was fine for a couple of nights, but it would be a shame to miss out on Jackson itself or have to spend lots of time traveling to the town if you were here longer. The staff were very professional, but having spent the first half of our trip at the Rusty Parrot I couldn't help feeling the service lacked some of the friendly charm. All in all a great hotel, but I'm not sure we'll be back for the price.

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amangani

Address: 1535 North East Butte Road, Jackson, WY 83001
Location: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Jackson
#3 Top resorts Hotel in Jackson
#5 Family Hotel in Jackson
#6 Romantic Hotel in Jackson
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Amangani 5*
Number of rooms: 40
Official Description (provided by the hotel):
Amangani is the first North American hotel for this chain and is beautifully located with luxurious accommodations. ... more   less 
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Also Known As:
Amangani Hotel Jackson
Amangani Resort Jackson
Amangani Jackson Hole, WY

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