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“Fantastic stay at the Rusty Parrot!” 5 of 5 stars
Review of Rusty Parrot Lodge and Spa

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Rusty Parrot Lodge and Spa
4.0 of 5 Hotel   |   175 N Jackson St, P.O. Box 1657, Jackson, WY 83001   |  
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Hotel amenities
Ranked #2 of 41 Hotels in Jackson
London
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Fantastic stay at the Rusty Parrot!”
5 of 5 stars Reviewed March 13, 2006

We just returned from a 17 night stay at the Rusty Parrot Lodge and it was wonderful.

We found the front desk (and all of the staff) to be extremely competent and very helpful. No request was too much - they even returned a pair of boots that had been mis-matched so that I could enjoy my time out on the slopes. Recommendations on dining options and activities were excellent, any problems - such as a refund when one of the snowmobiles broke down on a Yellowstone tour were smoothly handled by the front desk and on top pf it all everyone was so warm and friendly - even greeting us on the slopes when they saw us.

The rooms were extremely comfortable - good mattresses, pillows, etc. And the food was superb! Particularly the breakfasts! Sadly after 17 days our waistlines clearly demonstrate that we enojyed them a bit too much.....

We can't recomment this hotel enough - we loved it and will definitely be back!

  • Stayed February 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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226 reviews from our community

Traveler rating
    173
    35
    10
    6
    2
See reviews for
31
116
4
10
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed October 18, 2005

The Rusty Parrot is a very nice hotel. The staff was cordial, the beds were great and the food was very good, however, My husband and I smoke and the hotel is smoke free. We knew this when we made our reservations. They do offer a smoking pot out by the storage area but do not have any seating (bench, chairs etc.) We ordered room service our first night. We did not smoke in our rooms. Our cigarettes were in plain view on the desk and obviously the delivery staff saw them. Not 30 minutes later we received a knock on the door telling us that we were disturbing the other guests by smoking in our rooms and that if we did not quit we would be fined $250.00 and asked to leave the hotel. Needless to say, this was very disturbing to be accussed of something we did not do. The next morning I asked the front desk staff why we were treated this way. One young man told me that they wanted to discourage people from smoking. I told him that we would always adhere to the rules of the hotel but it is not his place to dictate lifestyle for anyone. Afterall, they know they have smokers staying at the hotel or they would not provide the smoking pot.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twin Falls, Idaho
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed October 9, 2005

I made my reservations at the RPL back in August after seeing the glowing Travel and Leisure review and other reviews here. I asked if we could stay for two days and was told the minimum was three days, but we could stay for two if we accepted a "seamless move" meaning we would stay in one room one night and then the staff would move our belongings to a second room when the latter room was clean. We were offered a discount for the inconvenience. I requested a top floor room and was told we would have "upper level" both nights.

There are three floors. RPL defines "upper level" as floors two and three. Lesson number one. If you ask for the top floor to avoid the elephants walking above you, don't accept "upper level."

We loved our Friday stay, although the restaurant took an hour and a half to bring our entrees. We were given complementary glasses of wine for the inconvenience. The food was quite good, but you can get a similar quality or even better quality meal at Stiegler's where the service smothers you with attention. To be fair, the breakfast at RPL can't be beat.

Seamless move? Try seam-filled move or what we call Grand Canyon Move. On Saturday morning, we received a letter confirming our belongings would be moved when the second room became available. We left the hotel Saturday morning, came back midday to freshen up only to find we had no room. Our belongings had been put in storage. Our first room was already cleaned for people who were checking in hours later, but our second room was not yet cleaned. The gal at the front desk told us to go to lunch. Not helpful.

We spoke to the assistant manager, told him we were roomless, where he told us no, we were NOT roomLESS, emphasis on less. And yet we had no room, our toothbrushes were stored away somewhere, and we had no sink even if we had our toothbrushes handy. Heaven forbid we were to get ill. We would have been better luck getting a bed at the local hospital than at the hotel where we had already paid for a bed.

They did make an effort to hasten the process. We waited at the hotel for a while then went to lunch (though we weren't hungry yet) then returned to find the room getting a last minute inspection. That inspection failed to find somebody's used shower cap hanging on the door of the bathroom. Go figure.

You would think return business would matter to RPL. And we live in Idaho. We can fill beds that with a three-night minimum stay would otherwise go empty. Next time, we're heading to the Four Seasons.

  • Stayed October 2005
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Land, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed September 25, 2005

First off, the beds are amazing. Great linens, feather mattress, comforter, pillows galore, etc. Cute little teddy bear posed in humorous poses each day (wife made me buy the bear). Chocolate truffle and interesting poem, story, every day as well. The robes are amazing (wife made me buy one of those too). Had dinner in the little (very little) restaurant one night (the only night we could get in... make reservations early!). It was awesome. Breakfast each day (included in room price) was amazing. I'm not a breakfast person at all, but I had breakfast here every day. It had great variety (menu of 4 items plus anything made to order) and everything was top notch deluxe quality and creativity. I ate everything on my plate every day. Staff was very helpful and friendly. Rooms were great, nice size (we had a king) and well kept. The only complaint I would have is that the rooms had those old style heater/cooler devices. The kind that are half in and half out of the room, where you have a collection of buttons and dials the sometimes work (these did work), but make a very loud noise while they are going. All in all it was perfect and very relaxing week... only broken by the loud A/C kicking on and off. Great location for a short drive into the Tetons park, or you could just walk into downtown Jackson for shopping and food. HIGHLY recommended.

  • Stayed June 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed September 8, 2005

Rusty Parrott is great location with great food and amazing breakfasts. Rooms are large with comfortable beds. However, we booked a 1st floor room which was actually more like lower ground floor or basement overlooking the car park - although you dont spend much time in your room, it was a little disappointing. I have never stayed in a 1st floor room where you actually go down stairs to reach to it. Staff were very friendly and helpful. One thing to note is that the lodge is small and have very limited places for dinner - so book early.

  • Stayed July 2005
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, VA
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed September 3, 2005

This is a lovely small hotel with superior guest service. When we arrived late on an after-work flight from Washington, DC, we were greeted with a warm smile and an offer to prepare a light meal for our enjoyment in front of the fireplace in the inn's restaurant. While the kitchen had already closed, the chef served us a great salad, soup and amazing scallops complemented by a wonderful French wine. Like many previous reviewers, we agree that the great bed linens, wonderful breakfast specials (the best scambled eggs ever) and convenience make the Rusty Parrot a great choice in Jackson --- But it is the service that really separates this inn from competitors. The Rusty Parrot failed to meet our expectations in only one area: the spa. The small size of the inn makes a great spa experience challenging and we feel that the massages lacked the quality of other comparably priced services we have enjoyed elsewhere. Overall, we highly recommend the Rusty Parrot. We arrived home from vacation to find a thank you note from the hotel manager in our mail box -- a very nice touch.

  • Stayed August 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 22, 2005

My husband and I stayed at the Rusty Parrot for five nights. We had made our reservations in February, before this lodge was commended by Travel and Leisure as the premier hotel in the continental U.S.. Needless to say, our expectations were high!

We were not disappointed! The 31 room hotel oozes with comfort and understated elegance. The beds with their five down pillows and high thread count sheets were perfect for a luxurious night's sleep. Each night the little teddy bear is put in another position by the hotel staff. The common areas of the hotel are warm and inviting. The restaurant (only six tables) was excellent...the staff was attentive and the food was both delicious and attractively served. Breakfast was also a sumptuous feast with three different, unusual hot entrees to choose from (or they will prepare anything you wish). The accompaniments to these entrees are all freshly baked and prepared.

This hotel was spectacular from the Lindt truffles on our pillows to the bellman who unsolicited, ran outside with an umbrella for my husband when he was parking the car in a heavy rainstorm. The price tag per night is stiff by Jackson standards, but definitely worth it.

  • Stayed August 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rusty Parrot Lodge and Spa

Address: 175 N Jackson St, P.O. Box 1657, Jackson, WY 83001
Phone Number:
Location: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
#1 Luxury Hotel in Jackson
#1 Spa Hotel in Jackson
#2 Romantic Hotel in Jackson
#4 Family Hotel in Jackson
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Rusty Parrot Lodge and Spa 4*
Number of rooms: 32
Official Description (provided by the hotel):
The standard of the lodge industry, it is located in downtown Jackson, a stroll from all the touristy, but feels almost like country living. ... more   less 
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Also Known As:
Rusty Parrot Hotel Jackson
Rusty Parrot Jackson
Rusty Parrot Lodge And Spa Jackson Hole, WY

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