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“Fun experience” 3 of 5 stars
Review of Mad River Boat Trips

Mad River Boat Trips
1255 S. Highway 89, Jackson, WY 83002
307-733-6203
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Ranked #16 of 82 activities in Jackson
Type: Tours
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Attraction Details
Owner description: Is it the guide? Is it the river? Is it the experience? Here at Mad River, we believe it is all three. Whether you choose a relaxing scenic float or an exhilarating whitewater adventure, you'll find our entire crew prides themselves in providing the very best, most exciting river trip you can take in Jackson Hole. Come, take a trip with Mad River. We guarantee it will be one you remember for a lifetime.
Charleston, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Fun experience”
3 of 5 stars Reviewed July 2, 2013

Our rafting trip was very professionally done, and we had a very good guide (Stackhouse). He guided us through the rapids, pointed out wildlife (such as the osprey that followed us down the river) and told us about it, and led us to an enjoyable trip.

My only real complaint is that as we were getting on the boat, the guide told us that only 6 of the 8 people would be sitting on the sides and paddling. We have rafted multiple times, and we have never had the experience of "two of you have to sit in the middle and just ride." This was a big disappointment. There were two families of four, so each family had one person who just sat and rode. I advise you to clarify this before your trip if this is important to you. The "small boats" tour imply everyone is paddling.

The other thing to note is that this section of the river is relatively calm compared to other rivers we have rafted on. This is certainly not the fault of Mad River. They seem to have chosen a good portion of the river to maximize the rapids. However, if you are used to a trip with several class threes and a number of class two rapids, you will find this a relatively easy rafting experience.

I also advise you to get the wet suits. We went in late June, and the water was COLD. I can't imagine not having the wet suite and booties.

The whole family still had fun on this trip.

Visited June 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MADRIVERJACKSONHOLE, Manager at Mad River Boat Trips, responded to this review, July 9, 2013
Our team at Mad River appreciate you taking your time to share your experience with us. We are very thankful to be able to take your family on the whitewater section of the Snake River and are happy to hear that the entire family had a great time with our veteran guide Stackhouse. He takes pride in his job and loves to show people a great time exploring the river. We are sorry to hear of your complaint due to the fact of the amount of people on the trip. We strive to ensure that each and every person is having a great time so we always ask if anyone wants to switch around to make sure that everyone is comfortable and getting to experience different sides of the boats. We hope that you took the opportunity to change places since there are so many different sections of the river offering various fun class II and class III rapids. Thank you for choosing Mad River and we hope to see everyone again on the next trip to Jackson Hole.
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Eagle Point
2 reviews
4 helpful votes 4 helpful votes
“SO MUCH FUUUUUUUUUUUN!!!”
5 of 5 stars Reviewed July 1, 2013

MAD RIVER ROCKS! They were very professional...and SUPER FUN! My 13 year old Nieces said it was the best part of our Teton/Yellowstone trip. Our guide JIMMY made it wonderful with his stories and excellent control of our boat! BEST RIVER COMPANY IN TOWN!!

Visited June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MADRIVERJACKSONHOLE, Manager at Mad River Boat Trips, responded to this review, July 9, 2013
Jimmy wants to thank you for your kindness and sharing your experience with us Mad River. We appreciate you choosing our company and are thrilled to hear that you had an excellent time on the whitewater section of the Snake River! Taking a whitewater trip is a perfect way to experience the Jackson Hole area. We are thrilled that you and your nieces had a blast with us and we hope to see you all again soon! Take care and until next time.
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Dallas, Texas
1 review
“BEWARE”
1 of 5 stars Reviewed June 30, 2013

We booked a trip with Mad River weeks in advance and prepaid. A few days before our vacation they cancelled our trip and would not credit our card- they said they would send a check instead. That was 3 weeks ago and I still have not received a check. there are a lot of companies in Jackson that offer this service- do yourself a favor- book with someone else!

Visited June 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MADRIVERJACKSONHOLE, Manager at Mad River Boat Trips, responded to this review, July 1, 2013
Dear Mary75238,
You were notified of your trip cancellation 5 days in advance of your departure. It was our hope that with advanced notice you would be able to move to a different trip time or a different day. We would have loved to reschedule you for a different time that day or even a different day, but unfortunately you notified us that your travel plans were inflexible. We did process your refund right away and a check was mailed to you on June 26th - which you should have received by now.

We had an opportunity to have our guide staff train with the local Search and Rescue Agency and Fire/EMS as well as contingents from the United States Forest Service and the National Park Service. This was an invaluable opportunity for our guide staff to practice rescue skills on the river, skills that may one day benefit guests such as yourself. We take our risk management very seriously and strive to give our guides the best training opportunities. We do apologize that your travel plans did not work out with us for this summer - we are certain that you would have enjoyed a rafting trip with us. We do hope that given the true nature of the events that you would consider visiting us again.
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Conway
Senior Contributor
27 reviews 27 reviews
14 attraction reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Excellent experience”
5 of 5 stars Reviewed June 27, 2013

We did the smooth Snake River float in June and it was perfect. Ben was our guide/driver and as are most guides - he knew everything about the area, environment and animals. Don't go expecting to see many "wild" animals, because if you do, you will be disappointed - but the eagles and American White Pelicans were plentiful. We would definitely recommend this company if you are considering a float trip down the Snake.
The Coles

Visited June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MADRIVERJACKSONHOLE, Manager at Mad River Boat Trips, responded to this review, June 28, 2013
Ben wants to thank you for taking the time to share your scenic rafting experience with him as well as others. He is grateful to have taken you both down the river sharing his knowledge of the landscape and beautiful things that the Jackson Hole area has to offer. Taking a rafting trip down the Snake River gives you the opportunity to see amazing flora, abundant beautiful birds, and the gorgeous river itself. All of the staff here at Mad River appreciate you choosing our company and are thrilled that you had a memorable time. We can not wait to see you again the next time you decide to visit Jackson Hole!
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Liberty Twp, OH
Senior Contributor
24 reviews 24 reviews
6 attraction reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Fun for Everyone”
5 of 5 stars Reviewed June 27, 2013

My family & I took the 4:30 Whitewater and Dinner trip and had a fantastic time. Our guide (Stackhouse) was professional and knowledgeable and did a good job talking us through each step. Dinner was better than expected with a nice variety. They even had a fire waiting for us when we stopped to eat - very nice on a chilly evening. We opted to rent the wet suits and were so glad we did - $ 8 per person - which is very reasonable considering how cold we would have been. We also wore the splash guards (complimentary) and that helped keep the water out. We would definitely do this again! I only wish the Snake had more rapids!

Visited June 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MADRIVERJACKSONHOLE, Manager at Mad River Boat Trips, responded to this review, June 28, 2013
Stackhouse wants to thank you for taking the time to share your whitewater experience with us at Mad River and other travelers coming to the Jackson Hole area. Our crew loves to hear when guest have a fun filled action packed time through the several different sections that the Snake River offers, especially during the early season. With the cooler water temperature it is important to stay warm and choosing a wet suit and splash guard are important so you can have a comfortable experience while on the river. Even a nice fire on the riverside helps someone stay warm too! All of us here at Mad River are grateful to hear that you enjoyed your time with us on the Snake River and we all hope that you will choose us again next time.
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