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Rustic Inn Creekside Resort and Spa at Jackson Hole: Traveler Reviews

3.5 of 5
475 N. Cache, Jackson, WY 83001
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Rustic Inn Creekside Resort and Spa at Jackson Hole
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83%
Ranked #9 of 41 hotels in Jackson
Most recent review
4 of 5 stars Reviewed December 26, 2012
cornerdavis Dallas, Texas
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Dallas, Texas
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
48 helpful votes 48 helpful votes
“Great front desk.”
4 of 5 stars Reviewed December 26, 2012

The front dest at this hotel is superb as well as the personnel that drives you to different destinations. All of them are very personable and knowledgeable about the area, tours and restaurants. We stayed in the king cabin that was creekside. It has a really beautiful view of the creek and the mountains behind the hotel. Every day there were otters in the water and every night there were deer that came down from the mountain. The hotel was decorated very nice and there was always coffee, water, cocoa and apple cider in the lobby for the guests. This hotel is only about four blocks from the center of town so it is a good location. I would recommend the wilderness tour with Grizzly Tours because they did a great job. Some of the other people at the hotel took different tours to see the wildlife and never saw any. We saw bison, elk, moose and big horn sheep. In addition, the sleigh ride through the elk refuge (which is across the street from the hotel) was also a good tour. It was truly a winter wonderland.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cornerdavis about Rustic Inn Creekside Resort and Spa at Jackson Hole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney H, Front Office Manager at Rustic Inn Creekside Resort and Spa at Jackson Hole, responded to this review
January 10, 2013
Thank you for your review. It is great to hear of your wonderful experience at the hotel and with our front desk staff. We are happy to hear that you had some great wildlife viewing -- there are some magnificiant animals out here! We hope to have you stay with us again!
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Montana
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“A Holiday Wonderland”
5 of 5 stars Reviewed December 1, 2012 via mobile

We arrived in Jackson last night at dark and stayed at another location in Jackson. The Rustic Inn was decorated with lights, that I think you could see from outer space lol! We decided to cancel our second night at the other motel and made a reservation at the Rustic Inn. I made the reservation online, there was a small computer glitch at check in, but it was handled professionally by Zach. They were kind enough to upgrade our room. We had a creek side king cabin that is beautifully appointed, with a great view of the creek. The lobby as well as the cabin has the Jackson Hole feel, very classy rustic mountain/cowboy decor. The grounds are spectacular, and meticulously maintained and the cabin was spotless. The staff is very friendly and work hard to make you feel welcome. Zach and Janessa went out if their way to make recommendations (which were very helpful). The breakfast buffet was NOT your standard continental breakfast. The bacon was exceptional and the cook to order omelet was great. We travel a lot for work and pleasure and can whole heartedly recommend the Rustic Inn.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask RockinDLazyY about Rustic Inn Creekside Resort and Spa at Jackson Hole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney H, Front Office Manager at Rustic Inn Creekside Resort and Spa at Jackson Hole, responded to this review
January 10, 2013
We are happy to hear that you enjoyed our holiday spirit with all of our lights! Thank you very much for staying with us and giving us such a complimentary reveiw. Janessa and Zach are great members of our Front Desk team and it is also great to hear that they were very helpful. We hope you come back to stay with us again!
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Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Very Nice”
5 of 5 stars Reviewed November 21, 2012 via mobile

We really enjoyed the place! Rooms are nice and clean. Bar had great service and food. Walking distance to downtown, and close to the National Parks. We really enjoyed being here and will come back in the summer to see more.

Stayed November 2012, traveled as a couple
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Ask Farmerkirt about Rustic Inn Creekside Resort and Spa at Jackson Hole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Top Contributor
60 reviews 60 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Fantastic Place - LOVED IT”
5 of 5 stars Reviewed November 21, 2012

Spent three wonderful nights at the Rustic Inn. We reserved a King Cabin and was upgraded to a Deluxe King Creekside and given a 20% discount...so things started out right! Drew was an excellent check in person who helped us with our many bags. The cabin was incredible - luxurious but homey. We loved the bed and shower. The porch with a view of the creek and mountain was wonderful. We enjoyed the gym equipment and especially the hot tub and sauna! What a great time we had! And we will be coming back soon. The included breakfast was the best we have had at a hotel - the breads, omelets - WOW!

Room Tip: Creekside cabins have a great view
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Sadec1970 about Rustic Inn Creekside Resort and Spa at Jackson Hole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtney H, Front Office Manager at Rustic Inn Creekside Resort and Spa at Jackson Hole, responded to this review
January 10, 2013
Thank you for your review, we greatly appreciate it! We are happy to hear you had a fabulous stay!
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Ogden
1 review
4 helpful votes 4 helpful votes
“Once was enough”
1 of 5 stars Reviewed November 9, 2012

My husband and I had planned to stay at the Rustic Inn November 1-4. When we arrived we were greeted to Christmas ornaments that we had to walk over. As we were checking in we were reminded numerous times that it was the off season so everything was closed such as pool, hot tub restaurant etc. We were told there were only twenty guests so they were renovating rooms etc. What a welcome! We went to our assigned cabin and walked into a 54 degree room! It took 3 hours to warm up to 68 degrees. They did have floor heating under the tiles in the bathroom which only heated 3 tiles. There were cob webs hanging in the corners. We killed 2 spiders on the wall and the straw that broke the camels back was when we were watching a movie and a spider dropped from the light above the bed right on to the bed. Immediatley checked out as the clerks were just smiling. I would never recommend this place to anyone.

Room Tip: We ended up at the the Best Western Lodge! Excellent rooms with fireplaces
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
Ask Jvb1Ogden about Rustic Inn Creekside Resort and Spa at Jackson Hole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rusticinngm, General Manager at Rustic Inn Creekside Resort and Spa at Jackson Hole, responded to this review
November 10, 2012
Upon returning from my vacation, I was very sorry to hear about your extremely atypical visit to the Rustic Inn. It is true that early November is a rather quiet time in Jackson Hole. The upside to that is that visitors can enjoy some peace & quiet while taking advantage of attractive room rates & discounted dining and spa opportunities around town. Your review is a bit misguiding as our heated pool, hot tub, sauna and spa are open 365 days per year. To conserve energy, we do cover our pool at times once the weather starts cooling down, but our 24 hour front desk staff is always available to open it up upon request. The Rustic Bar is open for cocktails Wednesday – Sunday during November and while the kitchen does take a break for the month, the Rustic courtesy car is on call to run guests to restaurants in town or even to pick up to go orders for room service! I do apologize that your cabin was chilly upon check in. You had booked a property view King cabin with a special request for the best view possible. Upon arrival, an upgrade to a Creekside King cabin was available, so the agent that checked you in made a last minute change to your cabin assignment, placing you in a cabin with a direct view of Flat Creek – ah, no good deed goes unpunished. Our cabins are directly exposed to nature and even though we have a rigorous program for pest control, every once in a while a spider or fly finds its way inside a cabin. Luckily, this situation rarely comes up – had we had the chance to make it up to you, we certainly would have. As for renovations, it is impossible to have an impeccably maintained resort like the Rustic Inn without them. Our commitment to keeping our resort in tip top shape does require on-going projects which are carefully planned as to not impact current guests. All Fall 2012 projects are interior/design upgrades which are quietly being conducted behind closed doors. No common areas are affected. You did witness the beginning stages of Holiday decorating – there is nowhere more festive than the Rustic Inn in December!! – I am sorry (for you) that you found the observance of such a joyous task annoying. In an attempt to make you happy in the only way it seemed possible, we did credit you a full refund for your reservation so that you could relocate to a property that suited you better. We are so pleased that you found our sister property, The Best Western Lodge more to your liking.
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Additional Information about Rustic Inn Creekside Resort and Spa at Jackson Hole

Also Known As:
Rustic Inn Creekside Resort And Spa At Jackson Hole Hotel Jackson
Rustic Inn Creekside Resort And Spa At Jackson Hole Hotel
Rustic Inn Creekside Resort And Spa At Jackson Hole WY
Address: 475 N. Cache, Jackson, WY 83001
Phone Number:
Region: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Jackson
#3 Romantic Hotels in Jackson
#9 Family Hotels in Jackson
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Free airport shuttle (7am – 11pm - requires 24 hour advance booking), complimentary hot gourmet breakfast buffet, heated outdoor pool, outdoor Jacuzzi, sauna, spa treatment rooms, gym, seasonal fishing for children age 17 and under, lounge & seasonal patio featuring Mediterranean-inspired cuisine, wine cellar, room service, double pillowtop mattresses, fine linens, complimentary Wi-Fi Internet access, surround sound and spa. In superior luxury cabins 24 hour concierge, bellman service, complimentary winter ski shuttles To Teton Village: 8:15am & 9:30am, From Teton Village: 3:30pm & 5:00 pm, downtown courtesy car (available from 7am until 11pm). ... more   less 
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