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“Seriously overpriced” 3 of 5 stars
Review of The Lexington at Jackson Hole Hotel & Suites

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The Lexington at Jackson Hole Hotel & Suites
3.0 of 5 Hotel   |   285 N. Cache St, PO Box 1712, Jackson, WY 83001-1712   |  
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Ranked #9 of 41 Hotels in Jackson
GreenLeadersSilver level
san francisco
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“Seriously overpriced”
3 of 5 stars Reviewed August 23, 2013

There are many hotels in Jackson Hole. This one is comfortable (if you have a bed) but somewhat run down. We needed a third bed in our room and received an inflatable mattress that proceeded to lose air all night long. In the morning it was practically flat. The breakfast was not particularly good and the coffee was weak. The pool is small and crowded. The shuttle took 45 minutes to pick us up at the airport, and on the day of departure it did not run early enough to get us there for a 9am flight. We needed to take a cab. Save the money and go to one of the many motels in town. At least there you get what you pay for.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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528 reviews from our community

Traveler rating
    297
    165
    47
    14
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 19, 2013

Breakfast very poor, coffee awful, half and half contains milk? Eggs from powder?! Juices are water and color. All pockaging of butter, margarin, sugar, more expensive than content, poor quality, cheap yogurt in open container. Cheepest possible serving containers, cutlery single ply napkins? Small unatractive room and breakfast display. Tourist hotel serves breakfast only till 9.30. The most real thing about the breakfast is the suger substitute. Room typical motel, quite noisy at busy intersection. Swimming pool a bit bigger than a bathtub. For 300 usd a night definite no! 120 usd would be the right price relation.

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lexjhsales, Director of Sales at The Lexington at Jackson Hole Hotel & Suites, responded to this review, August 21, 2013
Ivan C
Thank you for your feedback regarding your recent stay with us. I am sorry to hear that our property amenities did not meet your expectations.
I would like to clarify a few items you highlighted. I can assure you that our eggs are not from powder, and yes our Half and Half is half milk and half cream. When you notified our General Manager about these concerns during your stay, he offered to bring you into our kitchen and show you the products used in our breakfast offerings - yet you refused this offer. If you had taken this tour, you would have seen that our coffee is sourced from Snake River Roasters, an award winning local coffee company. Our food products are all name brand and are of the highest quality. Our paper products, packaging and plate ware all meet the stringent green business practice standards that allows our property to be showcased as a TripAdvisor Green Leader, and our breakfast cutlery is stainless steel to help reduce the waste entering our local landfill. Our complimentary breakfast is offered to guests between 6:30am and 9:30am. We find that most guests are out of the breakfast area earlier though, so that they can explore and enjoy the fantastic environs we live in.
Thank you for sharing your opinions. Please know that we appreciate all comments and use this feedback to provide our guests with the best in customer service and quality lodging.
Regards,
Frank Lane
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

For my wife's first visit to Jackson Hole, Tetons and Yellowstone; I relied heavily on TripAdvisor rankings and reviews when selecting places to stay. Oh boy, did Lexington deliver! We had a good feeling the moment we saw the sign and the exterior features of the buildings. The front desk staff was great, Leslie provided recommendations for our family meal and other key spots to check out. The room was very clean, including the air- sounds funny, maybe, but having stayed in more than our share of hotels around the world, we noticed right away. The pool, well...it's petite, but certainly served its purpose for our family. The kids swam and played while we lounged in the whirlpool. The small courtyard was cozy, and the landscaping was a pleasant little bonus. The kids liked the elk statue. The beds are comfortable and the bathroom was very functional. I'm sure the guests will appreciate the heated tile flooring during the cooler months. Breakfast was fabulous. We all thought the food selection and quality was terrific. My wife is already talking about our next trip to Jackson, and another stay at Lexington.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mentor, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 14, 2013

We just came home from a Backloads Travel trip that was absolutely phenomenal. Our trip started at the Lexington at Jackson Hole. The accommodations were very nice and Caitlin who picked us up at the airport was very enthusiastic about everything that was a part of Jackson Hole. The breakfast was nice and included in the price. Very nice accomodations.

Green Features: Everything in Wyoming and the National Parks are very environmentally friendly and part of an effort to keep the area looking beautiful.
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lexjhsales, Director of Sales at The Lexington at Jackson Hole Hotel & Suites, responded to this review, August 15, 2013
Thank you for such a great review. We sincerely appreciate the feedback and are glad to hear that we were able to take part in a great visit to the Jackson Hole area. We hope to see you back at the Lexington at JH again soon.
All the best,
Frank
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Mpls
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 12, 2013

This is a great place to stay in Jackson Hole! We spent two nights here and were delighted with the place. There is some green space with outdoor furniture if you want to enjoy the nice weather, a pool and a really nice breakfast room (breakfast included). The rooms have heated floors in the vanity and bathroom areas-a first for us. The beds and linens are top-notch, there are two towel bars in the bathroom, and the in-room coffeemaker is a Keurig with K-cups. They have coffee, tea and fruit/vegetable infused water available in the lobby all day. And it's good coffee.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed August 11, 2013

The organisers of our trip suggested we stay at Jackson Hole as part of our tour around the National Parks in the West. What a revelation the place was! Absolutely loved Jackson and can't wait to visit again.

The hotel was very easy to find being on the entrance into town but easily within walking distance of the main shops, restaurants and attractions. We were accommodated in one of the motel style rooms, on the ground floor thankfully so that it was easy just to park up and unload our luggage.

Loved the room, which was large, modern, clean and extremely comfortable. We always appreciate having a mini fridge, especially given the very high temperatures that were being experienced at the time. I especially loved "Lexi Wolf" who was on the bed to welcome us when we arrived. I couldn't bear to leave her behind, so we purchased her and she now has pride of place on my bed in the UK!!

We really appreciated the continuous supply of delicious coffee in the lobby and also the cookies on offer later in the afternoon. The lobby itself was very welcoming - large, clean and bright with very comfy armchairs to sit in with friendly reception staff on hand to answer any queries. The breakfasts were also delicious, with plenty of variety on offer. Seating was a bit limited during the busy breakfast period.

We didn't have a chance to use the pool, which definitely looked like a valuable addition, but I did enjoy sitting outside on the very comfortable outdoor furniture and enjoyed some early evening sunshine.

My only gripe was that we only stayed one night!! I can't speak highly enough of this hotel, which was a memorable experience for us and we would definitely stay here again - for more than one night - if we visit Jackson at some point in the future.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
90 reviews 90 reviews
30 hotel reviews
Reviews in 45 cities Reviews in 45 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 4, 2013

Due to a booking error on my part, we arrived in Jackson without accommodations. Thank goodness the Lexington came to the rescue and actually saved us some $$$. The hotel staff was great - the rooms where HUGE and very clean, and the breakfast was awesome. The only fault I can see (and it's a nit) is that the carpeting in the main halls is worn. It's close enough to walk to the center of town, but far enough out to provide easy access. All in all an excellent choice in Jackson.

Room Tip: The higher the better as no one is above you to bother you!
See more room tips
Green Features: Very "Green" - recycling and water conservation programs
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lexjhsales, Director of Sales at The Lexington at Jackson Hole Hotel & Suites, responded to this review, August 6, 2013
I am so glad to hear that we were able to help you out with your accommodation issue. The staff and I are also excited to hear that our rooms and staff delivered beyond your expectations. This past spring we replaced all hallway and public area carpets in our main building and will finish the hallway carpet replacement for the building you stayed in this fall.
Thanks again for the great review,
Frank Lane
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lexington at Jackson Hole Hotel & Suites

Address: 285 N. Cache St, PO Box 1712, Jackson, WY 83001-1712
Phone Number:
Location: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Jackson
#6 Business Hotel in Jackson
#6 Family Hotel in Jackson
#9 Romantic Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lexington at Jackson Hole Hotel & Suites 3*
Number of rooms: 89
Official Description (provided by the hotel):
The Lexington at Jackson Hole Hotel & Suites is a locally owned 91-room lodging property located in the heart of downtown Jackson, Wyoming. Consisting of courtyard and suite style rooms, amenities include; daily breakfast buffet, free parking, free Wi-Fi and complimentary airport transfers (JAC 7a-9p daily). Just steps from the historic Jackson town square and close to activities, restaurants, galleries, museums and shopping. Come experience our genuine Western hospitality. ... more   less 
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Also Known As:
The Lexington At Jackson Hole Hotel And Suites
The Lexington At Jackson Hole Hotel & Suites WY

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