Stayed at the hotel for business during construction. Door was paper thin. I was woken up every morning at 6:20 by construction workers and ice machine. The hotel tried to make it better with a reduced rate but I wouldn't stay there when they offered a free night.
The room was nice but it ends there. I was told how much they care but they can't return my call. I wrote them and they didn't return my email. I finally complained to the BBB about the conditions and I did get one phone call. I returned the call and it's been a week and still no call back.
I gave them plenty of opportunities to save a scathing review but they did nothing to make it right.
The hotel had NO vending. The staff misinformed me that there was breakfast up the hill on their other property. Since I was up at 6:20, I decided to go up the hill - nobody was there. I ended up to going to McDonalds and found out later that there was breakfast being served.
The office manager did offer to comp me two nights but the experience was so bad, I left early to go to a place where I could get some sleep. Free was too expensive.
I booked four nights, they made me pay for two of them three months ahead of the stay. They took the other two nights a week before the stay. The hotel told me that this is typical of hotels. I travel a lot; I have NEVER had a hotel do this. Not one.
The value for the money was awful. Avoid this property at all costs.
- Official Description (provided by the hotel):
- The Snow King Resort, just six blocks from the Historic Jackson Hole Town Square, is a full service property featuring on site restaurant & bar, heated pool, exercise room with sauna. The Resort offers free Airport Transfers for all guests. During the summer, the Resort features an Alpine Slide, Miniature Golf, Scenic Chairlift, Horseback Riding and access to the Greater Snow King Area network of Hiking and Mountain Biking Trails. In the winter, enjoy Slope Side Skiing and Tube Park. ... more less
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- Also Known As:
- Snow King Resort (Grand Vista Lodging) Hotel Jackson
- Snow King Hotel
- Snow King Resort Jackson Hole, WY