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“not sure what to say” 3 of 5 stars
Review of Jackson Hole Lodge

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Jackson Hole Lodge
2.0 of 5 Hotel   |   420 West Broadway, (US Highway 89), Jackson, WY 83001   |  
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Ranked #29 of 40 Hotels in Jackson
Salt Lake City, Utah
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“not sure what to say”
3 of 5 stars Reviewed February 3, 2013

We bought 2 of our 3 nights through Amazon local for 2 nights for the price of one. A little later we decided to add a 3rd night and were told we would be billed full price which was understandable. When we arrived we, at first, thought it was not close enough to town but it was an easy walk to the heart of Jackson Hole so the location was great in that way. Unfortunately we were awakened each morning by loud traffic on Broadway. We were given a 3rd floor room which was fine but after we hauled all of our ski gear, snow shoe gear and luggage for a winter vacation up 3 flights we discovered a really strange (and a little unsettling) problem. The room was huge, kitchen, fireplace, dinette, leather sofa (probably pull out) 2 bathrooms and a large bedroom. Both living area and bedroom had very nice tv'.s and some of the furnishings were lovely but the BATHTUB!!! It was a jetted tub that was mostly peeling and unusable. Luckily there were 2 bathrooms and the 2nd one had a shower. The ceiling in that bathroom had leaked and peeled and the soap holder in the shower had black in the seams but the rest of the room was very clean. During our stay we are pretty certain that there was minimal cleaning done as the piece of garbage on the floor upon our arrival was still there upon our departure. The towels were changed, the bed made and the dishwasher run. I would not stay there again at the prices they are asking as there are several hotels in the area that charge the same or less and include breakfast. Looks like Jackson Hole Lodge is in the process of upgrading the facilities but I would suggest some room upgrades first...scrupulously clean bathrooms with nicer towels and amenities and at least one full length mirror.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • French first
  • German first
  • Portuguese first
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English first
peaster
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

From the moment we entered, we were greeted by very friendly staff, who were so pleased to tell us about all the area hot spots for great dining. Our room was so clean, it sparkled, bathroom squeeky clean, big thick towels, and crisp sheets. I loved this place, and will be back next summer!!!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart L, General Manager at Jackson Hole Lodge, responded to this review, November 22, 2013
Great to hear you enjoyed your stay at the Jackson Hole Lodge. Tell all your friends and come back for a return visit soon. We very much appreciate your business and comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 23, 2013

Good location...so so amenities. Close to a busy street so we heard cars all night long, hot tub was way to hot to use, rec room was way too hot. Room was very drafty and fire place kept turning off. Room was very spacious and clean, need to upgrade to a shampoo that actually lathers. Overall good location, room was ok and if your not looking for a 5 star hotel then it works just fine.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park City, Utah
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 14, 2013

OMG where do I start???

This place made me think I was being "punked"

OK first we arrived and the place was under construction (not disclosed when booking).

We asked for an upstairs room as we find they are quieter. They told us not to worry there would be NO one staying above us....(more later)

We got to our room and could not park near the room as we were in a construction zone that was partitioned off and surrounded by roofers.

They were actually re-roofing our building and [--] was falling down on us as we carried out stuff in.

There was banging and talking and people right outside our windows. oh and also music from the roof coming down the chimney.

The room is large, bathroom very small and the whole room needs updating it is nothing like the picture online.

Second night around 2 am someone comes into the room above us and has two kids jumping on the bed. After 15 min I called the front desk to complain and they said they would take care of it.....They didnt.

Needless to say we got a late start the next day and I asked for a late check out and was told NO...they didnt want to keep the help late.

Front desk help or should I say no help needs much improvement.

This place is a train wreck not worth the time or money.

You have been warned!

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaipur
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 21, 2012

We stayed at this hotel for 3 nights and though the location was good it was disappointing on the whole. The rooms were small and miserable and the bathrooms were nothing to write home about. Its a pity as they have so much space and I wonder why they could not have made the rooms more spacious. The breakfast was nice. I would have preferred to stay in Jackson Hole instead of this place.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitehall, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 14, 2012

We booked a deluxe queen based on the photo on their website, When we checked in I was disappointed with the room as it looked shabby and nothing like the photo, it turns out the pic was the king suite. They switched us when i complained. the king suite was much better but it also needs to be updated as it has bee a while from the looks of it. the kitchen was nice to have as was the washer and dryer. for the rate we paid I think we could have gotten a better room elsewhere.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
72 reviews 72 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 10, 2012

Just stayed a week at Jackson Hole Lodge. When we checked in we were up graded to a king suite which had 2 bathrooms, one with jetted tub and one with shower stall and one had a stacked washer and dryer. We had a very well equipped kitchen with fridge, range, dishwasher, coffee maker and cutlery and dishes. We had a living room with a gas fire place and flat screen tv. There was another flat screen in our king bedroom. What a fabulous stay. The front desk people were delightful, helpful and always pleasant. Parking is ample and the indoor heated pool and hot tubs are great. We had a wonderful stay. It is not 5 star posh but it is very very comfortable and with a king suite free upgrade it was better than 5 star. We will be back.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jackson Hole Lodge

Address: 420 West Broadway, (US Highway 89), Jackson, WY 83001
Phone Number:
Location: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #29 of 40 Hotels in Jackson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Jackson Hole Lodge 2*
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Also Known As:
Jackson Hole Hotel Jackson
Jackson Hole Lodge WY

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