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“a fabulous upgrade” 4 of 5 stars
Review of Jackson Hole Lodge

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Jackson Hole Lodge
2.0 of 5 Hotel   |   420 West Broadway, (US Highway 89), Jackson, WY 83001   |  
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Ranked #31 of 40 hotels in Jackson
Charlotte, North Carolina
Top Contributor
67 reviews 67 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
“a fabulous upgrade”
4 of 5 stars Reviewed October 10, 2012

Just stayed a week at Jackson Hole Lodge. When we checked in we were up graded to a king suite which had 2 bathrooms, one with jetted tub and one with shower stall and one had a stacked washer and dryer. We had a very well equipped kitchen with fridge, range, dishwasher, coffee maker and cutlery and dishes. We had a living room with a gas fire place and flat screen tv. There was another flat screen in our king bedroom. What a fabulous stay. The front desk people were delightful, helpful and always pleasant. Parking is ample and the indoor heated pool and hot tubs are great. We had a wonderful stay. It is not 5 star posh but it is very very comfortable and with a king suite free upgrade it was better than 5 star. We will be back.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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147 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Dayton, Ohio
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 7, 2012 via mobile

We recieved a free upgrade to the King Suite, which was amazing! It had a nice kitchen, large living area, including a table and chairs, large bedroom, and two full bathrooms!! The washer and dryer was very convenient! It was more like an apartment. Bubba's- a very good BQ restaurant was just across the street behind the hote, The Tetons are amazing and the hotel is in a convenient location to see the park. The private balcony was also nice, the rooms were very clean and we had a great rate!!! Thank you for a great time!! Highly recommended!!! :)



  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wichita, Kansas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2012

We are staying in the deluxe queen suite and I must say, it is about as close to perfect as I would have expected. The bed is comfy. The pillows are big (this is our fourth hotel in a week, all the new mini pillows at other hotels were terrible, I love BIG pillows!). There is a kitchen and to my surprise, it is pretty well stocked with dishes, pots, pans, utensils, and even a strainer (we got to make pasta!), hand mixer, toaster, coffee pot, etc. The fridge and stove are older, but clean and in good working condition. The furniture is charming. The TV is new. Overall, this room is very spacious. The extra amenities are definitely appreciated. The bathroom is dated and the doors under the sink don't close perfectly. I do like that the sink and mirror are IN the bathroom. I'm 6 feet tall and the shower head was placed at a good height. The towels are decent. Everything is very clean. We even have a view! We were not expecting a first class resort, so the minor, minor issues with our room are truly nothing to complain about.

Room Tip: Go for a deluxe suite with a kitchen!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham, United Kingdom
Top Contributor
52 reviews 52 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
167 helpful votes 167 helpful votes
2 of 5 stars Reviewed September 23, 2012

This hotel was the most expensive hotel on our 3 week holiday and by far the worst. It was the only hotel that didn’t offer any sort of breakfast either. We stayed 2 nights here whilst visiting Grand Teton National Park.
Admittedly, Jackson Hole is an expensive place to stay generally but the room we had was awful. It was a 2 queen bedded room. It was outdated and really well ‘used’ to put it as nicely as I can.
Our hearts sank when we opened the door on a cramped dark room. There was hardly enough light to unpack so we didn’t rather choosing to live out of our suitcases.
The bathroom size was totally unacceptable. I cannot imagine how taller or larger people manage. It was so tiny.
There was a notice outside our room instructing guests not to lean on the railing ‘for their own safety’ The railings should have been strong enough to cope with someone leaning on them.
After dark, the steps are inadequately lit and quite dangerous especially for elderly people.
The leisure facilities seem to be totally out of keeping with the rooms. However I feel the emphasis should have been on the accommodation first.
In the Lodge’s favour, we did find the reception staff very helpful and friendly. They even helped us up the stairs with our luggage, the only hotel where we were offered help.

However I would definitely not return to this hotel.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart L, General Manager at Jackson Hole Lodge, responded to this review, November 22, 2013
Thank you for taking the time to share your comments regarding your stay at the Jackson Hole Lodge. We do have a very accommodating staff always willing to jump in and help a guest in need. Regarding the signage, we prefer to take all necessary precations to provide a safe enviornment for our guests. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 22, 2012

My husband and I stayed in a standard lodge room (room 450) in August. We were very disappointed with the cleanliness of our room. The blanket on the bed and a number of the towels were stained, the floors had not been vacuumed, the bathroom door did not close, and the ceiling in the bathroom, which was tiny, was mouldy and leaking water from the room above. When we informed reception, we were told that someone would address the ceiling issue while we were out during the day. When we returned that night nothing had been done and there was no note left to state why. When we complained again at check out we were told there was nothing they could do while we were in the room and that they would fix it after we checked out. There was no apology, and we would not be surprised if the problem is yet to be rectified given the dismissive attitude we encountered. After three weeks on the road we had stayed in quite a number of places that were much cheaper and yet far cleaner and better maintained. At $169 per night we were expecting far better.

Room Tip: Request a room at the rear of the complex and on the top floor if you are a light sleeper.
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  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 30, 2012

My room was a suite, with a king bed in a separate bedroom, a queen pull-out sofa bed, 2 bathrooms and a kitchen. Room was clean, spacious and well presented. The sofa-bed however had been so used as to be unusable - the springs were all bent, the bed sagged and sloped really badly. We pulled the mattress off and slept on the floor! Not comfortable but better than the bed! The road out the back is quite noisy. Try to be higher or nearer the centre of the property.

On the plus side - the staff were extremely efficient and friendly.

Room Tip: Check the sofa-bed on arrival!
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Angeles, Washington, United States
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 26, 2012

This is the second time we've stayed at the Jackson Hole Lodge, and we came back to this property because we had a great first experience. Located on the main drag in Jackson, the hotel is not fancy, but comfortable and in the right location. On both visits, we've been in a deluxe room with a queen bed, kitchen, and wood-burning fireplace. On our first trip, we were able to bring our bicycles into the room, and they fit nicely in the generous closet. Just a few blocks from downtown Jackson, it's easy to find good restaurants, bagel shops, a wonderful brew-pub, and shopping, all within easy walking distance. We were able to explore Grand Teton NP easily from this location, knowing we had a nice place to sleep each night. We will very likely stay here again when we go back to Jackson - hopefully, the next time, there will be snow, and we can use that fireplace!

Room Tip: Rooms not facing the parking lot will likely be quieter in the mornings.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Jackson Hole Lodge

Also Known As:
Jackson Hole Hotel Jackson
Jackson Hole Hotel
Jackson Hole Lodge WY
Address: 420 West Broadway, (US Highway 89), Jackson, WY 83001
Phone Number:
Location: United States > Wyoming > Jackson Hole > Jackson
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #31 of 40 hotels in Jackson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Jackson Hole Lodge 2*
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