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“Great stay! Must stop!” 5 of 5 stars
Review of Holiday Inn Express Gillette

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Holiday Inn Express Gillette
2.5 of 5 Hotel   |   1908 Cliff Davis Drive, Gillette, WY 82718   |  
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Ranked #2 of 21 Hotels in Gillette
rapid city sd
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Great stay! Must stop!”
5 of 5 stars Reviewed December 29, 2013 via mobile

The hotel room was so spotless and modernized. A great stay if you take a beloved pet on the trip. The pool is perfect temp and very clean.The tv in the room was hd and had very good sound. Great bfast with biscuits and gravy. The staff was freindly and offered us cookies and popcorn. Comfy beds.The only negative thing was the room was loud and we could easily hear the loud neighbors. Thanks for the great stay Holiday Inn.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGillette, General Manager at Holiday Inn Express Gillette, responded to this review, December 30, 2013
Dear Shawna0459;
Thank you for taking the time to write a review on your recent stay at the Holiday Inn Express in Gillette! Of course we loved your fantastic comments about your stay.
We have an excellent team, who works very hard to impress our guests, and I am so glad that you noticed and shared your experience with others!
I look forward to seeing you the next time your travels take you to Gillette! We will have a spotless room waiting for you!
Your friend in hospitality,
Debby Zolnoski
General Manager
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89 reviews from our community

Traveler rating
    55
    28
    2
    2
    2
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35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
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English first
Seattle WA
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 2, 2013

OUtstanding hotel - beautiful fireplace in lobby great place to hang out or meet with friends and family also staying. Looks to be newly renovated - the rooms were clean and fresh. The pool had towels shaped in form of animals as well as flowers on the TP rolls in teh bathroom - these are noticable WOW touches. Best of the all the staff is friendly, knowledgable of the area and there to help the guests. It is nice to have great service when you are away from home on business travel. There are a lot of choices in this small town but a clean friendly hotel is teh best and teh Holiday Inn Express Gillette is TOP NOTCH - stay here when in Gillette Wyoming.

Room Tip: The rooms are large I had a extened King room with more room than the regular king - great for a bus...
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGillette, General Manager at Holiday Inn Express Gillette, responded to this review, December 4, 2013
Dear friend,
Thank you for taking the time to write a review on the Holiday Inn Express Gillette. We appreciate your kind comments regarding your recent stay with us.
I am glad that you enjoyed your time with your family and hope you will return to visit us soon.
Your friend in hospitality,
Debby Zolnoski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spartanburg, South Carolina
1 review
5 of 5 stars Reviewed November 21, 2013

It was just the perfect place to stay on my trip. The breakfast was made well and the staff members were wonderful. Very friendly people who made me feel right at home. I enjoyed the warm cookies and the excellent room that I was provided. I've never had a problem with Holiday Inn Express's or Timberline Hospitalities properties for that matter. You all are so wonderful and I do enjoy staying at your hotels. Keep up the amazing work and I'll be sure to reserve a room again for the summer! Ps. your beds are amazing!! I have horrible back problems and sleeping on them had made my back feel so much better. Thank you for that!
-Loving business traveler.

Room Tip: Enjoyed the right side of the building! Highly recommended.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGillette, General Manager at Holiday Inn Express Gillette, responded to this review, November 26, 2013
Thank you, our loving business traveler!
My team and I loved seeing these fabulous comments about your recent stay at the Holiday Inn Express.
Comments, such as yours, helps us to consistently deliver top notch service and make our guests feel at home.
Thank you for choosing Timberline Hotels and the Holiday Inn Express.
I appreciate your business.
Your friend in hospitality,
Debby Zolnoski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 20, 2013

This hotel and the friendly staff working during our stay completely changed my perception of Holiday Inn. Everything from the amenities, decor and the clean and crisp room were on par with what we were typically use to when staying in bigger cities at 4-5 star hotels. The room was cleaned in detail and had numerous small touches in the presentation that left us both in a sense of comfort. If there were just one thing to note that ranked at the top of my list on this stay I would certainly say that the staff that checked us in/out, greeted us in the hallway, tended to the breakfast and the cleaning staff greeted us each time with a genuine heart felt smile and treated each interaction with a true sense of caring.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGillette, General Manager at Holiday Inn Express Gillette, responded to this review, November 21, 2013
Dear Cameron F.;
Thanks so much for your kind words about your recent stay at the Holiday Inn Express in Gillette.
Our goal is to exceed our guest's expectations and I am so pleased our team did just that and I can't wait to share your fantastic comments with them. They love hearing from our guests.
We hope to see you the next time you are in the Gillette area. Thank you for being our guest.
Best regards,
Debby Zolnoski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, Montana
2 reviews
5 of 5 stars Reviewed October 16, 2013

Very clean, very nice hotel. Recently remodeled and was done very nicely. Just like a brand new hotel! Pool area was very nice and clean. Towels were provided. Complimentary breakfast with a huge selection of warm and cold items, not your typical hotel breakfast. Apples and bananas provided all day.
Nice warm cookies provided every evening.
Suites are very spacious with fridges and microwaves. Beds are very comfy with a nice selection of pillows.
All staff members we encountered were very friendly and helpful. Always greeted us with a smile and "how are you" when we came in the hotel and "have a nice time" when we were going out.
I would definitely stay at this hotel again. very nice place to stay and the price can't be beat!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGillette, General Manager at Holiday Inn Express Gillette, responded to this review, October 24, 2013
Dear Friend;
Thank you so much for taking the time to share your fantastic experience on Trip Advisor!
The Holiday Inn Express completed over a million dollar renovation this spring and we are thrilled when guest take the time to let us know how much they love it.
I am very proud of our team and hotel. Our team works very hard to create an environment, which guests want to return. We all enjoy hearing when our efforts work and we look forward to hosting you the next time you travel through Gillette, WY.
Best regards,
Debby Zolnoski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Top Contributor
116 reviews 116 reviews
36 hotel reviews
Reviews in 50 cities Reviews in 50 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed September 24, 2013

Staff honored our requests for pet-free, quiet, top-floor room.

Plus: Contemporary design. Two elevators --- 1 central & 1 at the end. Luggage trucks were available. Decent (not large) size vanity but marginal lighting. Good, cooked breakfast w/plenty of choices. Microwave & refrig plus good sized LCD TV & chest of drawers.

Minuses: Toilet noisy & shower operation not easy, Tub did not drain. Hang-up area (vs doored) closet. Samllish room w/one chair & reading area. Soft bed.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGillette, General Manager at Holiday Inn Express Gillette, responded to this review, October 1, 2013
Dear PFCoach;
I appreciate the time you took to write a review on your recent stay at the Holiday Inn Express. Our team is constantly looking for ways to improve and your feedback allows us to make improvements.
Thank you for bringing the bathroom items to our attention so we can fix them for our next guests. The Smart Start breakfast is full of excellent choices that allows our guest to start of their day right & our team understands the importance of making our guests happy so thank you for noting these items in your comments.
Thank you for being our guest at the Holiday Inn Express, Gillette. We appreciate your business and do hope you will be our guest again soon.
Best regards,
Debby Zolnoski
General Manager
dzolnoski@timberlinehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
73 reviews 73 reviews
17 hotel reviews
Reviews in 38 cities Reviews in 38 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed September 14, 2013 via mobile

This was a nice hotel to stay in for the night. Courtesy staff. Clean rooms and food area. Breakfast was good. The one thing I did not like was the hard water. Our toilet sounded like a 747 taking off while filling up! We laughed about it but I know that the front desk had to hear it every time it flushed!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEGillette, General Manager at Holiday Inn Express Gillette, responded to this review, September 19, 2013
Dear friend,
Thank you for taking the time to write a review on your recent stay at the Holiday Inn Express. I appreciate your feedback as it allows us to continuously improve our product and service.
I am glad that you were able to find humor in the loud toilet while you were here! Our maintenance team is currently working on fixing this so we can avoid any noise disturbances in the future.
I appreciate the comments you made about our courteous team, breakfast and cleanliness. Our team works very hard to impress our guests and they enjoy hearing when they succeed!
Thanks again for taking the time to write a review. We hope to welcome you back to the Holiday Inn Express Gillette soon.
Best regards,
Debby Zolnoski
General Manager
dzolnoski@timberlinehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Gillette

Address: 1908 Cliff Davis Drive, Gillette, WY 82718
Phone Number:
Location: United States > Wyoming > Gillette
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Gillette
#3 Family Hotel in Gillette
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Gillette 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
The newly renovated Holiday Inn Express offers the very best lodging in Gillette, Wyoming. The hotel has a great location at the intersections of I-90 and HWY 59, and is within close proximity to shopping, restaurants and entertainment. The expanded continental breakfast, with numerous hot & cold selections will be a great way to start your day. We offer complimentary wireless high speed Internet in all guest rooms and public areas. The business center is equipped with a work station and printer. Our indoor pool, hot tub and fitness center are a perfect way to relax and get your work out in for the day. All guest rooms have 42" High Definition televisions along with fridges and microwaves for your comfort. Gillette is the corridor to the Black Hills of South Dakota, Devils Tower National Monument, Vore Buffalo Jump, Bighorn Mountains, Keyhole State Park, the world famous Sturgis Motorcycle Rally. The hotel also participates in the IHG Rewards program. ... more   less 
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Also Known As:
Holiday Inn Express Gillette Hotel Gillette
Holiday Inn Gillette

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