We overnighted here 9/23/10 and our manager on duty who checked us in was named David. We have NEVER in our entire travels been met by such a RUDE, unwelcoming, unfriendly person. He apparently has to bring his small toddler daughter to work with him and was more interested in her whereabouts than customers! During our check-in process, he asked, "Where is she?" (I HAD NO IDEA WHO HE WAS TALKING ABOUT) and a nearby janitor replied, "She's in the business center."
This manager did not offer anything that would make us want to return. THAT WAS BAD ENOUGH. Our king bed room was SMALL; bathroom large and lots of counter space around the sink. Shower only and the water was so soft, I wasn't certain I had gotten all the soap off my body or not! My husband complained of the same thing! The bedroom was painted DARK blue which made it seem even smaller. TV reception was pathetic and channel selection minimal. Last complaint? THE MATTRESS that is so wildly touted by Hampton Inns commercials is as hard as a concrete slab. I do not like really soft mattresses, but this mattress was so uncomfortable that my hips actually HURT next morning. We are HHonors members and I noticed the next morning we did NOT have a USA Today paper in front of our door, but all others on our hallway did!!!! Breakfast was pathetic; choice of musty tasting (cheap brand?) Cheerios for me with yogurt instead of milk. Couldn't even finish them because the Cheerios (not) were horrible. My husband opted for the make it yourself waffle (wish I had). Stale looking pastries to choose from and my apple juice was watered down. The lady over the breakfast was very unfriendly; even if you smiled-----your smile was not returned. On our way back up to our closet of a room, the manager (David again!) asked, "Where are you?" Yes, he was referring to his toddler daughter AGAIN. When we were leaving the hotel, David was on a call and did not say, "Thank you, Come Back, etc....." I WOULD NEVER EVER STAY AT THIS HOTEL!!!! In fact, I wish I had chosen to stay at the Holiday Inn Express just up the hill and within viewing distance from our room!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.