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“Recommended stay” 4 of 5 stars
Review of BEST WESTERN Sunset Motor Inn

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BEST WESTERN Sunset Motor Inn
1601 Eighth Street, P.O. Box 1720, Cody, WY 82414   |  
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Ranked #13 of 25 Hotels in Cody
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Recommended stay”
4 of 5 stars Reviewed July 30, 2014

The outdoor pool is great fun and clean! The rooms are nice and spacious. Nice to have two wash basins. The motel is next to the Buffalo Bill museum. Only downside was the bed. There was a huge bump in our matras. So we kinda rolled towards each other. For the rest had a pleasant stay.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSunset, Guest Relations Manager at BEST WESTERN Sunset Motor Inn, responded to this review, October 1, 2014
We are happy to hear that you enjoyed your stay with us. Over the winter we remodeled out\r bathrooms and have received nothing but positive comments from our guests regarding them. We are glad that you enjoyed them as well. Our pools are also another favorite. Glad that you were able to use them and soak up some sun during some of your free time from sight seeing. We would love to know which room you stayed in so we can check the mattress and replace it if needed. Please call the motel and ask to speak with Susie. We hope to see you again.
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413 reviews from our community

Traveler rating
    119
    160
    79
    41
    14
See reviews for
153
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Reno, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 28, 2014

1. The price was increased for the second day of our stay. 2. When I asked why the employee got defensive and put us in a room right next to the very noisy street even though we had asked for a quiet room with a view when we made our reservation weeks earlier, and I arrived not feeling well, and needing quiet and comfort even more. 3. The A/C system was extremely noisy and the room smelled stale. 4. The breakfast area was so disorganized the patrons had to cross back and forth to find what they needed to make a meal and most had to go outside or stand. We had dreamed of going here for years and the hotel very nearly ruined the experience.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSunset, Guest Relations Manager at BEST WESTERN Sunset Motor Inn, responded to this review, August 19, 2014
Thank you for the review. It is unfortunate that you did not enjoy your stay. We normally receive great reviews about how quiet our rooms. We do have a 24 hour a day front desk who would have been very happy to come check your room and even move you to a different room if you had wanted. Next time you stay with us please be sure to let us know if there is anything that we can do to make your stay more relaxing. Our breakfast area is very busy in the morning. We do have everything set out in a smooth path so that the grab and go items are closest to the exits. This way guests do not have to wait if they are wanting to just grab fruit and yogurt for instance. Extra tables are also set up every morning in case the breakfast area tables are all full. Additional seating can also be found outside in our courtyard. We hope to see you again in the future.
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Buckinghamshire, United Kingdom
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 28, 2014

Cody is an expensive tourist trap just 75 miles from the eastern entrance to Yellowstone NP. Having said that the edge of town BW Sunset Inn has good facilities and our room was comfortable.
All rooms are in single storey blocks behind the main building and laid out in a somewhat confusing manner - possibly caused by extending the property at some time in the past.
The associated Sunset Restaurant next door provided us with a good dinner at a reasobable price so we did not need to drive back into town. Whilst the hotel also offers a credit towards breakfast there, we chose to have the free breakfast at the hotel which we found to be quite adequate.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSunset, Guest Relations Manager at BEST WESTERN Sunset Motor Inn, responded to this review, October 1, 2014
Thank you for staying with us. We are happy that you found your room comfortable. We want all our guests to feel relaxed in their rooms. Our guests always say how much they enjoy the variety of items that we have for breakfast and we are happy that you found it adequate as well. The Sunset House Restaurant is delicious, we agree. Be sure to leave them a review on their Trip Advisor page. Please come back and see us again if you are ever in the Cody area.
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1 review
2 of 5 stars Reviewed July 26, 2014

This hotel don't maintain their lighting in the guest room. I called once I arrived the room. There was nothing done before I leave. The room smell no good. The light in room is very dark and without proper maintain.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSunset, Guest Relations Manager at BEST WESTERN Sunset Motor Inn, responded to this review, October 1, 2014
Thank you for your review. It is unfortunate to hear that you did not enjoy your stay. We receive great reviews on how bright our rooms are as we have windows on both ends of the rooms. Please be sure to let us know if you have any problems with your room the next time that you stay with us. We hope to see you again.
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Davison, United States
1 review
5 of 5 stars Reviewed July 26, 2014

Very clean,comfy and modern. The staff is very professional and friendly. The beds are great. The breakfast was very good too.Omlets,fruit,etc..Our teenagers used both pools( indoor/outdoor). The really enjoyed that. My husband used the work out room as he is a gym person, he loved that. I loved it because it was everything I hoped to be. Cody is a great place too.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSunset, Guest Relations Manager at BEST WESTERN Sunset Motor Inn, responded to this review, October 1, 2014
Thank you for your review. We are so happy to hear that you enjoyed your stay and we were everything that you had hoped for. It is great that there was something for everyone in your family. Our pools are always a favoirite among guests. The maintenance staff cleans them daily so they sparkle. We are glad your teenagers were able to take advantage of them. The fitness center is always a great feature for our guests hat enjoy working out. We are happy that your husband like it. Cody is a wonderful place and we hope to see you again.
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 25, 2014

We had been on the road for nearly two weeks and we were hitting every confirmed hotel reservation with ony two to go, until we got to Cody...I jinxed myself! I had made a reservation at the BW Ivy Inn (a few blocks up the road) for 7/18 or so I had thought. It's a beautiful newer multi story hotel on the main drag. It was a long drive that day and we were happy to pull into the hotel to check in. It all went down the drain when to my horror, the gentleman at the desk said that we missed our reservation that was for 7/17!!!! and that they were sold out for the night. Panic set in knowing 1) this is the East entrance to Yellowtone and that we might not be able to find a room and 2) we lost $233 for a missed stay :( The clerk was so nice and understanding and he offered to call their sister hotel right down the road the Sunset Motor Inn and held a king bed room with a rollway for us. He said we would have to talk to the manager about getting a refund for our missed stay. Fortunately, I had all of my paperwork and itenerary back from Feb 2014 when I booked. It was a total error on my part. We hustled over to the Sunset Motor Inn and asked for Karen, the manager. She was the best! She said the most she could do was comp us for that night's stay and we jumped on it.

Karen hooked us up with a 3 queen family suite that was beyond awesome! As road trippers, here's what we loved about this place..

- if your on the 1st floor you can park right in front of your room. Made for easy access to our truck for organizing, etc. There are only two stories so even if you're on the second floor, you still have very easy access to your vehicle.

- The room was perfect for us. Our 11 year old son was overjoyed to have his own queen bed instead of a sofa bed after a week and a half!

- Beds, sheets and and pillows (this is the biggest plus in our book) we're the MOST comfortable in all of the hotels we has stayed in so far, hands down. No, joke. And ther were plenty of pillows. I always have to call for more, but not this time.

- A/C worked like a charm in both rooms.

- Nice clean bathroom.

-AWESOME pool!!! There's also a small jungle gym/slide area for the kids by the pool in a park like setting.

-Road trippers!!! ALERT! The biggest and best guest laundry room I have ever encountered at any hotel. 6/7 washing machines and dryers. No need to camp out in the laundery room at this place. And at a great rate!

-Good FREE breakfast. The usual hotel fare. Bagles, eggs, sausage, muffins, yogurt, ceral, etc. I'll never complain about a free breakfast!

-Free wi-fi woked great.

This was one of the best night's sleep we had on our entire 2.5 week road trip. Thank you Karen and staff at Sunset Motor Inn!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSunset, Guest Relations Manager at BEST WESTERN Sunset Motor Inn, responded to this review, October 1, 2014
Wow! Thank you for the amazing review of our motel. We are so happy that you enjoyed your stay with us during your long trip. While it is unfortunate to hear that you missed your original reservation at our other property by mistake, we are thrilled that we were able to book you into a large 3 queen family suite. We are happy that your 11 year old was able to enjoy a large queen bed to himself. This must have been a real treat after sleeping on a sofa bed. Your review hit all the favorites that we hear about from our guests. I will be sure to pass your compliments on to our entire staff. It is always nice to hear when a guest enjoys their stay and we are doing a good job. We hope to see you again.
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Denver, Colorado
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 25, 2014

This motel is older style where you park very close to your room. This motel supposedly had wifi but my wife and I never were to connect to the Internet. We did not have trouble with this elsewhere. The breakfast seating area is small for the number of rooms that they have. Ask if you can share a table.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSunset, Guest Relations Manager at BEST WESTERN Sunset Motor Inn, responded to this review, October 1, 2014
Thank you for staying with us during your time in Cody. Our motel is the type where you park outside your rooms and many of our guests comment on how they like this convenience. We hope you did as well. Please be sure that if you ever have any trouble connecting to the Internet that you call the front desk. We are staffed 24 hours a day and would be happy to help you. We also have 24 hour IT tech support. Our breakfast area can become quite crowded in the morning. We are brainstorming ways in which we can expand this area to accommodate more guests at one time. We also do offer additional seating in our court yards. We hope to see you again in the future. Thank you for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Sunset Motor Inn

Address: 1601 Eighth Street, P.O. Box 1720, Cody, WY 82414
Phone Number:
Location: United States > Wyoming > Cody
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Cody
Price Range (Based on Average Rates): $$
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Sunset Motor Hotel Cody
Best Western Sunset Hotel
Best Western Cody
Cody Best Western

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