Wanted to stay at Irma hotel because of the Buffalo Bill connection and it is certainly all Buffalo Bill - from the western shoot out on the porch . . Wild Bill Hickock Wyatt Earp, Doc Holliday etc.

I dont know if Wyatt and Doc ever got that far from Tombstone, Arizona but the show was full of enthusiasm from the amateur players and the spectators got involved too!

Booked historical room and got this with old style furniture and plumbing (but all new and functional - especially the chain pulled toilet!

Food in the restaurant was good for dinner but a little average on the buffet breakfast.

Pricy but I wanted the historical content but the people on reception could have been more friendly. Some waitresses come from Eastern Europe and their english is not too good.

Stayed once unlikely to do so again.

Hotel restaurant smelled musty. Bathroom had either 1.) black grout or 2.) mold was growing on the grout. We had the two room suite in the old section of the hotel.

Greetings Folks,

Do NOT stay at the Irma - it is a disgusting dump run by unprofessional yokels.

The Short of It:

Room was noisy - near the kitchen. It was an interior room w/ a window that had a cement wall two feet away - not sure how this could possibly meet the fire codes.

NOTE: the rooms use old locks and keys and NOT key cards. The key you are given has your ROOM NUMBER ON it. There is no notation that the key should not be copied. Incredible lack of security. Also exterior doors are NOT locked at any time of the night.

The hallways and room have a very foul order, very rundown.

Additionally, I do not recommend the restaurant - if they clean the restaurant as well as they clean the rooms then you want nothing to do w/ that.

The Long of It:

I arrived to check in and was told they had my reservation ( I booked through their website!) but had not yet assigned me a room and did not have the type of room available that I had paid for. The woman was a 20 something waitress from the adjacent restaurant that kept telling me this wasn't her job. I asked for a manager and a woman eventually made her way to the counter and suddenly a room was available. Okay - fine.

We get to the room and it did not have an alarm clock or clock radio so I went back down to the front desk to ask for one - I was told they only provide a wake up call . . . This is where the story gets good!

I awoke mid morning the following day - the wake up call was supposed to be at the crack of dawn. I immediately reached for the phone w/ the intention of lecturing whoever answered. What I found was that the phone did NOT HAVE a wire connecting it to the wall !!!!!

I then picked up the phone and went to the front desk where another employee told me she tried to call my room a few times and I didn't answer - yeah - can't imagine why!

I asked to speak to a manager and was told there wasn't one. I then explained the problems I had at check in and expressed frustration w/ my experience. She then asked if I would like to a speak to a manager - even though she had told me only a minute before that no manager was available. Lied right to my face.

The haggard manager was dressed like a 19th century cowboy. I explained the situation and he laughed - he laughed - and then offered an apology. I turned to walk away and then offered him a piece of advice that in the future when he says he is sorry he do it w/ a straight face and walked away. As I was walking away the guy then said he had heard this *naughty words omitted* before and walked into the restaurant muttering things TripAdvisor would not let me post lol classy.

Great professionalism and customer service.

Clearly I will not be darkening their doorstep again. I recommend that you do not either.

Best of luck.

Whilst there’s no doubt that this hotel has a lot going for it with its location, background and ambience, there is a need for it to drop the sense of ‘take it or leave it’
We’d booked well in advance and arrived tired, needing help with the baggage. There isn’t a lift and the young lady on reception just shrugged when I asked for help but eventually came round with some bad grace. Not good if your registered handicapped – or a customer.
The fact that we made a dinner reservation made no sense as we got the standard command – “wait there” at the bar “there’s a 20 minute wait” We pointed out that we’d reserved and was on time. They didn’t seem to grasp this concept, only that it was a standard to queue and were put off and huffy when we declined to do so. It was only after we were insistent that we got a table and then it was black looks all round. After that, the service was sloppy and we got the impression that “we know we are popular so live with it” Then they forgot to bill us for the dinner.
They need to realise that there are other hotels that are just as good and a lot cheaper. Plus they are not a good advert for what is usually good American hotel hospitality.