I so wanted to love this place and give it a great review because it has so much potential, but it just failed so badly in the execution of what it could be. And although we did have several positive experiences in the five days and four nights we spent at Crossed Sabres Ranch, they were overshadowed by the two mice that routinely ran around our cabin each night.The mice came in through a large gap under the front door of our cabin, wreaking havoc by scurrying under the bed and back and forth across the two bedroom cabin several times, scratching at the paneling, rifling through and chewing at our personal belongings, and they kept me from getting any sleep during the entire stay. Each night we spent quite a bit of time trying to get them out and then they would come back in through a hole in the paneling. It sounded like they were chewing through the inside of the walls. It was unnerving. The mice also left droppings in the room, which completely grossed me out. We mentioned the problem to the owner and some of the staff several times and they shrugged it off saying "mice are everywhere, it's the wilderness." By the last night I could not take it anymore and the owner finally put out some sticky mice traps in th cabin, telling us if the mice got caught and we heard them screaming in the traps, to just throw the traps outside.Thankfully that final night it rained and we didn't see the mice. Our cabin also had other problems like big gaps in the paneling in several spots where bugs and other critters could get in; the overhead light and one of the lamps never worked, and on one very cold night we tried the heater and it did not work.
If you can get past the mice issue, the ranch is located in a stunningly beautiful area and you can't help but enjoy the rustic scenery and the lodge complete with a dining room, bar, pool table and lots of places to relax on comfy furniture in the well decorated main room.
The two horseback rides we took with the very professional wranglers from the ranch were fantastic and included climbing up the sides of mountains with spectacular views. The flyfishing expedition we went on also through the ranch was fun and very educational with amazing scenery and a great lesson about nature and the specifics of making the proper fly to catch a trout. We also had a great time on our tour of Yellowstone Park with a guide from the ranch. Unfortunately, the guide had never toured the park himself so we had to help him find our way around the park, but he was great company and very accommodating and pleasant. Another small issue was that the kitchen staff at the ranch packed us a picnic lunch for the park that included potato salad, but did not include any utensils (forks) to eat it with. There were other issues with the kitchen staff as well. The advertised breakfast time was 7 am to 9 am. We would routinely arrive between 8:15 and 8:30 to be told they had run out of bacon one morning, they were out of pancakes another morning and that was it. There was no effort to make anything else, we were just told that is the way it was. We were escorted by a ranch guide into Cody and had a great time at a night rodeo. Unfortunately, the truck they used to tour us around in was filthy inside and out. It had dog hair, mud and dust all over the seats. And there was no usable seatbelt in the back seat I sat in for the more than 150 miles we spent in the vehicle. It looked like someone had cut it with a knife and the buckle was lying detached on the floor. During a cowboy cookout we attended that was advertised from 6 pm to 8 pm we arrived at 6:45 coming in from Yellowstone Park. We got the last two steaks and they were out of silverware (this seems to be a theme). So we sat there for more than 15 minutes while our food turned completely ice cold waiting for someone who had run up to the main lodge to fetch more silverware. When I went up to the counter to inquire again, frustrated that our food was now ice cold, the woman cooking the steaks gave me some attitude and started pointing her finger at me and yelling about how busy they had been that night and how many customers they had to serve. And that I needed to just wait. A few more frustrations included:
There was no way to secure the cabin doors from the inside our outside. No locks. So people, bears, and apparently mice, could invite themselves in at any time.
The girls at the front desk were disorganized and never knew the answers to any questions we asked. The constant lack of attention to detail (customer service) is where the ranch fell short. It seemed like none of the employees in the kitchen, cleaning crew, front office had a system of sharing information with each other, no sign that this was a team. And after all of this, there were no apologies, no discounts offered, no remorse from the ranch staff about any of our experiences. So after everything described above, I feel it is fair that I give the Crossed Sabres Ranch two stars and that I would not recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.