When we arrived my friend and I were greated by the front desk clerk who was very friendly. The place was clean and I had no complaints. We needed a taxi to take us downtown and the front desk called for us. The taxi service was terrible. We were told it would be a 20 minute wait and the front desk clerk called for us again after a half hour. We were told another 20 but that didn't happen. After an hour and a half of waiting and many calls from the front desk clerk, who was more then helpful we finally got our taxi. Moral of the story is the staff bent over backwards to help and I was very impressed with the whole experience at this hotel.