I can reiterate what many other reviewers have said: Yes, this is an older Hampton Inn that isn't as fresh looking as it could be. Yes, the location is near freeways and not within walking distance to many restaurants. From the moment we walked in the door it was the staff that made our stay so pleasant.
We really felt we were welcomed into a family home- everyone from the front desk staff to the management to the maids were friendly and welcoming. We were told our stay was guaranteed and if we had any issues to please let them know.
We didn't. I did read the review about someone who said their room wasn't clean. Our rooms were fine and what we expect from Hampton, and I'm not sure why they didn't ask to be moved or have the cleanliness addressed during their stay. This staff is so accommodating I am sure it would have been remedied.
The breakfast was what I expect and there were more options than I usually see at Hampton. What made breakfast even better was the woman who was working as hostess- what a delight she is to spend a few moments with.
We had rooms on the odd numbered side and had no issues with noise at night. The bed was a little soft for my personal taste, but I would certainly stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for choosing the Hampton Inn during your recent visit in Cheyenne. We are always delighted to hear about our team going above & beyond to make our guest feel at home. Our top priority is to make you feel at home. We are privelaged to have Ms. Mae (Breakfast Attendant), and we are pleased that you enjoyed her company. Again, thank you for review & we will look forward to seeing you on your next trip to Cheyenne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.