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“Well-run, friendly, clean, & convenient” 5 of 5 stars
Review of Fairfield Inn & Suites Cheyenne

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Fairfield Inn & Suites Cheyenne
2.5 of 5 Hotel   |   1415 Stillwater Avenue, Cheyenne, WY 82001   |  
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Ranked #4 of 30 Hotels in Cheyenne
Dublin, Ohio
Top Contributor
82 reviews 82 reviews
13 hotel reviews
Reviews in 41 cities Reviews in 41 cities
39 helpful votes 39 helpful votes
“Well-run, friendly, clean, & convenient”
5 of 5 stars Reviewed July 23, 2012

Although our room was quite a bit smaller and less fancy than the one pictured, we had no complaints about this well-managed property, an excellent example of a moderately-priced hotel. This property is [mid-July 2012] in the early stages of a major renovation, but I wouldn't let that discourage you from staying here. It seems to me that it would be easy to relax standards under those circumstances, but that definitely was not the case while we were there. The entire facility was sparkling clean; nothing looked tired or worn.

The level of customer service is exemplary. Front desk and breakfast room staff members seemed genuinely friendly and eager to help. We got a call shortly after checking in to our room to ask if everything was ok and if they could do anything for us; we actually had one small request and they scrambled to fulfill it right away. [And smiled.] In the morning there was a new welcome letter from the manager inquiring about our experience and urging us to contact the front desk or manager with any requests. The general manager, Delinda Johnson, went table by table and greeted guests in the breakfast room. This was amazing. And as we were leaving after check-out, the front desk employee asked if there was anything else she could do for us, including offering bottled water for our trip. My husband and I have done a good bit of traveling, including stays in hotels that cost twice and three times what this one did, and we have never experienced that. Congratulations, Delinda, on hiring good people and setting high standards!

The location is very convenient, too, by the way - don't be uneasy about the "close to airport" location - there was absolutely no problem with noise. It's across the street from a mall, a few steps from a Walgreen's [for those items you inevitably forgot to pack], a few steps from an Applebee's restaurant and a short drive to others. (All chain restaurants, unfortunately, but convenient nonetheless.)

You're close to Frontier Park and the drive downtown is quick and pleasant, as is access to the interstates.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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103 reviews from our community

Traveler rating
    35
    48
    11
    6
    3
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
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English first
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2012

I would like to extend a heartfelt thank you to the staff at the Fairfield Inn/Cheyenne for a delightful stay on Monday, July 16th, 2012. The entire experience couldn't have been better...from a friendly, yet courteous and professional front desk staff to a squeaky clean and very comfortable room on the 2nd floor-my stay could not have been a better one.

I'd like to thank the manager on duty that afternoon for the upgrade to a "suite" from a standard room...it was just another pleasant surprise and made my stay at the establishment just that much nicer....thank you for everyhing and I will definately be staying with you when working in Cheyenne in the future...GREAT JOB!!!!!

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Top Contributor
94 reviews 94 reviews
50 hotel reviews
Reviews in 56 cities Reviews in 56 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 1, 2012

This has been around for a while. Let me start by saying that I have over 1,300 Marriott nights to my credit so I know what I get when staying at a Fairfield. This location is desirable in term of proximity to the active part of Cheyenne. It is a good solid building - has been there a long time and is in need of a physical update.

That update is on it's way. This is THE ONLY thing I could ever say negative about this place and I have stayed here several times. Staff is friendly, motivated and well managed. Sleep quality is great and the breakfast is good. Do NOT let the proximity to the airport bother you, you won't hear it.

Even when the pool is crowded and noisy, the hotel is quiet and comfortable. Wait until they get the refresh for the lobby and the rooms. 5 stars all the way.

Room Tip: Higher floors are better but there really isn't a bad room.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitehouse, Texas
Top Contributor
128 reviews 128 reviews
28 hotel reviews
Reviews in 64 cities Reviews in 64 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed June 12, 2012

Even though we had a severe thunderstorm during the night, the hotel was quiet. The staff is effecient and very friendly and helpful.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2012

Front desk was nice, pool seemed nice, didn't have time to enjoy. We did have a room right next to elevator, I heard off and on through out the night, the bell ring and the cables working. Room was very clean, windows were easy to open to enjoy the fresh air. Breakfast was great, and the workers made sure there was nothing extra needed. I was concerned being that the hotel was close to air base, but either they didn't do much at night, or I didn't hear the planes due to great sound proofing. Great location to resteraunt and shops!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cheyenne, Wyoming
1 review
5 of 5 stars Reviewed January 27, 2012

I stayed here just a a nights get-away. The staff was very friendly, breakfast was not your usual quick stop, plenty to choose from. The location is great, close to the mall. I would highly recommend this hotel to my friends and family. Keep up the good work.

  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GeneralManagerCYSFI, General Manager at Fairfield Inn & Suites Cheyenne, responded to this review, March 7, 2012
Corrie E,
Thank you for your kind comments, they are greatly appreciated. I was pleased to see that you had the opportunity to enjoy my friendly staff. Thank you for highly recommending our hotel and I will share your comments with the entire staff

Sincerely,

Delinda Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ABQ
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed December 27, 2011

Ok, so it's a Fairfield Inn in Cheyenne...not a Ritz or anything. The staff was friendly, the rooms were clean, if a little on the older side, and there's a pool. Breakfast is the usual continental fare, but it was stocked, fresh, and just fine. The property is close to some restaurants (Chipotle!) and the air base. If you have an aviation nut or two in the car, you'll have a great time watching the Wyoming Air Natl Gaurd doing touch and go's in their C-130s. But you can't really hear them in the room and they knock it off around 9 PM anyway.

Clean, friendly, no issues. A great place to use Marriott points.

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Cheyenne

Address: 1415 Stillwater Avenue, Cheyenne, WY 82001
Location: United States > Wyoming > Cheyenne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cheyenne
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Cheyenne 2.5*
Number of rooms: 62
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Also Known As:
Fairfield Inn Cheyenne Hotel Cheyenne
Fairfield Cheyenne
Cheyenne Fairfield Inn

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