Although our room was quite a bit smaller and less fancy than the one pictured, we had no complaints about this well-managed property, an excellent example of a moderately-priced hotel. This property is [mid-July 2012] in the early stages of a major renovation, but I wouldn't let that discourage you from staying here. It seems to me that it would be easy to relax standards under those circumstances, but that definitely was not the case while we were there. The entire facility was sparkling clean; nothing looked tired or worn.
The level of customer service is exemplary. Front desk and breakfast room staff members seemed genuinely friendly and eager to help. We got a call shortly after checking in to our room to ask if everything was ok and if they could do anything for us; we actually had one small request and they scrambled to fulfill it right away. [And smiled.] In the morning there was a new welcome letter from the manager inquiring about our experience and urging us to contact the front desk or manager with any requests. The general manager, Delinda Johnson, went table by table and greeted guests in the breakfast room. This was amazing. And as we were leaving after check-out, the front desk employee asked if there was anything else she could do for us, including offering bottled water for our trip. My husband and I have done a good bit of traveling, including stays in hotels that cost twice and three times what this one did, and we have never experienced that. Congratulations, Delinda, on hiring good people and setting high standards!
The location is very convenient, too, by the way - don't be uneasy about the "close to airport" location - there was absolutely no problem with noise. It's across the street from a mall, a few steps from a Walgreen's [for those items you inevitably forgot to pack], a few steps from an Applebee's restaurant and a short drive to others. (All chain restaurants, unfortunately, but convenient nonetheless.)
You're close to Frontier Park and the drive downtown is quick and pleasant, as is access to the interstates.
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- Also Known As:
- Fairfield Inn Cheyenne Hotel Cheyenne
- Fairfield Cheyenne
- Cheyenne Fairfield Inn