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“Great hotel” 5 of 5 stars
Review of Candlewood Suites Cheyenne

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Candlewood Suites Cheyenne
2.0 of 5 Hotel   |   2335 Tura Parkway, Cheyenne, WY 82001   |  
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Ranked #6 of 30 hotels in Cheyenne
Denver, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great hotel”
5 of 5 stars Reviewed December 25, 2013

I've stayed here many times and am always happy. The hotel staff is extremely nice and helpful. The facilities are first rate. The hotel is located with easy access to highways with downtown Cheyenne a short drive away. I'd definitely recommend this hotel to anyone.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 people have reviewed this hotel

Traveler rating
    33
    24
    10
    1
    0
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18
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
London
Top Contributor
80 reviews 80 reviews
12 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 14, 2013

Good welcome, and comfortable suite. Located close to centre of town and with Outback Restaurant in walking distance. Only problem was that it was right by the main railway junction and we were kept awake by the horns being sounded all through the night.

Room Tip: Ask for opposite side to the railway tracks.
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Cheyenne, responded to this review, November 30, 2013
Dear MagicMan52,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. It is our pleasure to accommodate our guests needs the best way we can and we are so pleased you appreciate the service you received and our accommodations We apologize for the inconvenience you had with the noise. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations.

Once again, thank you for your feedback. We look forward to the opportunity of serving you again in the future.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casper, Wyoming
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 9, 2013

Stayed here for work and was very happy. The room was comfortable. The bed was perfect. The towels were thick and soft. The free soda and popcorn was appreciated after a long day.... But the soda is only given if you are a rewards member. In regards to restaurants, there are not a lot close by so keep that in mind.

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 27, 2013

After a long arduous drive in 45 mph gusting winds on I 80 we were ready for a break. Called ahead but desk person could not give us directions and said "just use your GPS." We ask for a pet friendly room. At checkin multiple documents were required because we had a pet. The pet area was a small plot at the back of the hotel and the pet could not walk through the lobby. The hotel says it ispet friendly but certainly doesnt make you feel that way. We had to walk around the building in the dark. The room had only 1 queen sized bed but a very nice kitchen. We paid $149 and no breakfast. There must be better choices.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Cheyenne, responded to this review, November 12, 2013
Dear healthman1,

Thank you for writing a review about your recent stay with us. Our hotel is committed to providing our guests with the highest quality services and facilities. It sounds like you were not satisfied with your experience during your visit. We try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Please accept our sincere apologies for falling short of your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas. We appreciate your candid feedback and welcome any opportunity to improve.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaverton, OR
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 26, 2013 via mobile

Front desk manager was very nice and helpful. Room was nice and clean and well equipped with a kitchen with pots and pans and dishes etc. I was staying for only one night so the kitchen wasn't of much value.

The two downsides are no breakfast. At the price they charge it should be included. A small compensation is the diner nearby gives 10% discount if you show your room key. The other downside is the AC system is a heat pump and the compressor is very noisy. It is so loud that I am having trouble hearing the dialog on the movie I'm trying to watch. I think I'll stay somewhere else the next time I'm in Cheyenne.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Cheyenne, responded to this review, November 12, 2013
Dear BigBBeaverton_OR,

Thank you for letting us know how your stay was with us. It is nice to know that you found our rooms and hotel staff commendable. I apologize if your stay was negatively affected by the loud air conditioning unit and disappointment regarding breakfast. Your comments will be passed to the appropriate department. We always welcome opportunity to improve. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seabrook, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2013 via mobile

The room was awesome, service was awesome. Loved my stay. My husband and I stayed for 6 weeks and we both loved our stay there. 2 thumbs up. If ever back in area we will definitely be staying there. I could have lived in that hotel and I'm pretty critical but I sure loved this place. Clean, comfortable, and inexpensive.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2013

My partner and I spent one night here while traveling cross country with our two small dogs. We were impressed by the great value as we stayed in a spacious king suite at a very reasonable rate. ( a fraction of the cost for much lesser rooms in other motels). The suite was spacious and fully equipped with microwave, dishwasher, dishes, etc. we spent a very comfortable night and even enjoyed the sound of occasional passing trains. They do not serve breakfast however so plan accordingly We would certainly stay here again though.

Room Tip: If traveling with pets, the pet area is very small even for small dogs. However this is my only neg...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Cheyenne

Address: 2335 Tura Parkway, Cheyenne, WY 82001
Phone Number:
Location: United States > Wyoming > Cheyenne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#5 Business Hotel in Cheyenne
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Cheyenne 2*
Official Description (provided by the hotel):
Welcome to our Cheyenne, Wyoming Hotel which offers all the comfort of home Guests looking for Cheyenne hotels will feel right at home at Candlewood Suites. Our comfortable, extended stay hotel is located in the heart of Cheyenne's rodeo country. The Candlewood Suites is only minutes from several Cheyenne attractions, including the Wyoming State Capitol, the Cheyenne Depot, Cheyenne Frontier Days Park, the Cheyenne Botanic Gardens and Terry Bison Ranch. Cheyenne's historic downtown area is only a short drive away from our hotel, as well. Business travelers enjoy our Cheyenne hotel's convenient location near the State Government Offices, FW Warren Air Force Base, the VA Medical Center, Union Pacific Railroad, Cheyenne Regional Medical Center, Blue Cross - Blue Shield, the Distribution Centers for Lowe's and Wal-Mart and downtown Cheyenne. Our hotel also features free high-speed Internet access to keep you connected as you work on the road. Whether business or pleasure brings you to Cheyenne, our hotel is designed to make you feel at home. All of our guests can enjoy free laundry facilities, workout in the Candlewood Gym and borrow free DVDs from our lending library. Each of our spacious guest suites includes a full-service kitchen, and the Candlewood Cupboard features a variety of food and sundry items for purchase. You can even enjoy a cookout in the Candlewood Gazebo. During your next visit to Cheyenne, consider us home. ... more   less 
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Also Known As:
Candlewood Suites Cheyenne Hotel Cheyenne

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