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Holiday Inn Cheyenne/I-80: Traveler Reviews

3.0 of 5
204 West Fox Farm Road, Cheyenne, WY 82007
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Holiday Inn Cheyenne/I-80
Ranked #16 of 27 hotels in Cheyenne
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89 reviews from our community

    Trip type
Traveler rating
    11
    32
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Date Rating
Rockingham, Australia
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
3 helpful votes 3 helpful votes
“Impressed”
4 of 5 stars Reviewed November 30, 2012

The staff here were great and the rooms were well presented. The location is a little out of downtown but just a short drive. The lobby is very impressive. Only thing was the lack of buffet breakfast in the morning because we had to hit the road early and didnt have time to wait for a cooked breakfast but overall i was impressed.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Axell33 about Holiday Inn Cheyenne/I-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack C, General Manager at Holiday Inn Cheyenne/I-80, responded to this review
December 4, 2012
Thank you so much for taking the time to comment on your recent stay with us. We are so happy that our staff made you feel welcome and that you...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fussa, Japan
1 review
“Overpriced, underdone, but great staff”
3 of 5 stars Reviewed October 1, 2012

The prices are over the top for what the hotel offers. A single room (ranging from $80-130 a night, depending on discounts) includes a bathroom, bed, couch, TV, dresser, work table, iron, and other small amenities. Yet, for this ridiculous price, you do not get a fridge, microwave, anything! If you do want these items, you have to ask the front desk and then you are charged an additional $10 a day for each appliance. On top of this, the front desk only has a limited number to give out so you might be out of luck. Second, they do not offer a free continental breakfast - if you want breakfast, you have to pay ($6 for a basic meal of eggs, juice, toast; more if you want to eat in the restaurant).

Why on earth a hotel would not offer these basic items?? It would seem standard in all hotels, ESPECIALLY for the price you are paying.

On the plus side, the front desk staff are very polite, cheerful, and will happily meet all your requests. I had no problem with them, they are fantastic.

Room Tip: Rooms on the ground floor near parking are loud due to traffic and pedestrians outside in the parkin...
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  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rachel J about Holiday Inn Cheyenne/I-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorganBilek, General Manager at Holiday Inn Cheyenne/I-80, responded to this review
October 13, 2012
It is wonderful to hear that you were treated so kindly by our staff and that they did what they could for you. However, I am sorry that you were unhappy with the room amenities. Our rooms do not currently have a refrigerator and microwave and we do charge a $10 nightly fee for the refrigerator and microwave together, however, we are willing to negotiate if you are a long-term stay guest. I would like to thank you for sharing your comments. I have taken them to our Management Team and we will use them to better our facility and our services. I do hope that you continue to choose to stay with IHG and hopefully we will see you again in the future.
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lancs,england
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Friendly stopover”
4 of 5 stars Reviewed September 26, 2012

Only stayed for one night since we were on a long road trip. Staff were very friendly and helpful- on asking front desk to call us a cab to take us downtown we were given a courtesy lift into town, getting good advice from driver on where to visit, eat etc. Got a good nights kip in a very quiet room and enjoyed a hummungous breakfast burrito! Would stay again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jammyammy about Holiday Inn Cheyenne/I-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorganBilek, General Manager at Holiday Inn Cheyenne/I-80, responded to this review
October 1, 2012
Thank you for taking the time to comment on your recent stay with us. We are very happy to hear that you enjoyed your stay and our staff made you feel welcome! We hope that you will stay with us again in the future if you come through Cheyenne - we would love to see you again.
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CA
Top Contributor
108 reviews 108 reviews
31 hotel reviews
Reviews in 53 cities Reviews in 53 cities
50 helpful votes 50 helpful votes
“Wonderful, Wonderful Service, but Horrible Room”
2 of 5 stars Reviewed September 26, 2012

I want to begin by saying that the people who work here are some of the nicest we've met on our trip - particularly in the restaurant attached to the motel. They are helpful, friendly, and very cheerful.

Now for the facility. The lobby is nice and spacious, however our room was awful. I don't know if it is representative of all the rooms or we were just unlucky but the furnishings were shabby and dated, the bed linens pilled and a little rough, there was mildew on the grout in the bathroom, and - worst of all - we had absolutely no ventilation. The AC/Heat would run for about 5 minutes, then shut off and refuse to turn back on without being turned off and back on again. There is also no bathroom fan (although there is a vent). The windows are fixed so the result was, by morning, a overly stuffy not so sweet smelling room.

To be fair, we didn't give the Holiday Inn the opportunity to rectify the ventilation situation. By the time we realized we had a problem, we had already unpacked and changed into our pajamas, so didn't want to deal with maintenance or the possibility of changing rooms.

It wasn't all dismal, however - our room was quiet, the bed reasonably comfortable, and the wifi was strong - especially appreciated after our experience the previous night in another facility when I couldn't get online long enough to accomplish anything.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NevermindCA about Holiday Inn Cheyenne/I-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorganBilek, General Manager at Holiday Inn Cheyenne/I-80, responded to this review
October 1, 2012
We are so happy to hear that our staff made you feel welcome during your recent stay with us. We do strive to achieve excellent guest service and are glad you were able to experience that. However, I am sorry that you were not happy with your room. We have been working hard to update our facility and will use your comments to help us. We hope that you will choose to stay with IHG again in the future and hope that you will stay with us again if your travels take you through Cheyenne.
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6 helpful votes 6 helpful votes
“Good Value, Clean, and Comfortable”
4 of 5 stars Reviewed September 24, 2012

They have double beds in the rooms with two beds, which are not big enough for two people to sleep together in. The rooms had newer carpet, newer linen, comfortable pillows, and comfortable mattresses. The ceilings are still popcorn ceilings, so it is an older property, but they seem to have recently updated the rooms. It was a clean and comfortable stay and the room rates were very good. The room was very quiet which was nice. The one complaint was that we went down to eat breakfast at 10 am to discover that the restaurant closes at 10 am so we couldn't have breakfast before leaving. They re-open for dinner but I guess they do not serve lunch. Seems odd for a full service hotel.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask ogrkkco about Holiday Inn Cheyenne/I-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorganBilek, General Manager at Holiday Inn Cheyenne/I-80, responded to this review
September 25, 2012
It is wonderful to hear that you enjoyed your recent stay with us! We are continuously working to provide a comfortable, clean facility with great guest service and are very happy to hear that you experienced that during your stay. Thank you very much for sharing your comments. We value them and use them to better our facility and services. We hope to see you again in the future.
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Additional Information about Holiday Inn Cheyenne/I-80

Also Known As:
Holiday Inn Cheyenne/i-80 Hotel
Holiday Inn Cheyenne/i-80 Hotel Cheyenne
Cheyenne Holiday Inn
Holiday Inn Cheyenne
Address: 204 West Fox Farm Road, Cheyenne, WY 82007
Phone Number:
Region: United States > Wyoming > Cheyenne
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 27 hotels in Cheyenne
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Once you arrive at the Holiday Inn Cheyenne, you have reached the easiest part of your journey. We offer service, style and comfort with distinctive Wyoming flavor. Just five miles from Frontier Park home of Cheyenne Frontier Days Rodeo. Our full service property is conveniently located immediately off of I-80, and one mile east of I-25. Experience our Holiday Inn hospitality at the lowest Internet rate guaranteed! ... more   less 
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