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Holiday Inn Cheyenne/I-80: Traveler Reviews

3.0 of 5
204 West Fox Farm Road, Cheyenne, WY 82007
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Holiday Inn Cheyenne/I-80
Ranked #14 of 27 hotels in Cheyenne
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86 reviews from our community

    Trip type
Traveler rating
    11
    32
    21
    10
    12
Date Rating
CA
Top Contributor
105 reviews 105 reviews
31 hotel reviews
Reviews in 52 cities Reviews in 52 cities
49 helpful votes 49 helpful votes
“Wonderful, Wonderful Service, but Horrible Room”
2 of 5 stars Reviewed September 26, 2012

I want to begin by saying that the people who work here are some of the nicest we've met on our trip - particularly in the restaurant attached to the motel. They are helpful, friendly, and very cheerful.

Now for the facility. The lobby is nice and spacious, however our room was awful. I don't know if it is representative of all the rooms or we were just unlucky but the furnishings were shabby and dated, the bed linens pilled and a little rough, there was mildew on the grout in the bathroom, and - worst of all - we had absolutely no ventilation. The AC/Heat would run for about 5 minutes, then shut off and refuse to turn back on without being turned off and back on again. There is also no bathroom fan (although there is a vent). The windows are fixed so the result was, by morning, a overly stuffy not so sweet smelling room.

To be fair, we didn't give the Holiday Inn the opportunity to rectify the ventilation situation. By the time we realized we had a problem, we had already unpacked and changed into our pajamas, so didn't want to deal with maintenance or the possibility of changing rooms.

It wasn't all dismal, however - our room was quiet, the bed reasonably comfortable, and the wifi was strong - especially appreciated after our experience the previous night in another facility when I couldn't get online long enough to accomplish anything.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NevermindCA about Holiday Inn Cheyenne/I-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorganBilek, General Manager at Holiday Inn Cheyenne/I-80, responded to this review
October 1, 2012
We are so happy to hear that our staff made you feel welcome during your recent stay with us. We do strive to achieve excellent guest service and are glad you were able to experience that. However, I am sorry that you were not happy with your room. We have been working hard to update our facility and will use your comments to help us. We hope that you will choose to stay with IHG again in the future and hope that you will stay with us again if your travels take you through Cheyenne.
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Colorado Springs
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Good Value, Clean, and Comfortable”
4 of 5 stars Reviewed September 24, 2012

They have double beds in the rooms with two beds, which are not big enough for two people to sleep together in. The rooms had newer carpet, newer linen, comfortable pillows, and comfortable mattresses. The ceilings are still popcorn ceilings, so it is an older property, but they seem to have recently updated the rooms. It was a clean and comfortable stay and the room rates were very good. The room was very quiet which was nice. The one complaint was that we went down to eat breakfast at 10 am to discover that the restaurant closes at 10 am so we couldn't have breakfast before leaving. They re-open for dinner but I guess they do not serve lunch. Seems odd for a full service hotel.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ogrkkco about Holiday Inn Cheyenne/I-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorganBilek, General Manager at Holiday Inn Cheyenne/I-80, responded to this review
September 25, 2012
It is wonderful to hear that you enjoyed your recent stay with us! We are continuously working to provide a comfortable, clean facility with great guest service and are very happy to hear that you experienced that during your stay. Thank you very much for sharing your comments. We value them and use them to better our facility and services. We hope to see you again in the future.
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Jackson, Wyoming
Top Contributor
70 reviews 70 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
15 helpful votes 15 helpful votes
“Good Night's Sleep!”
4 of 5 stars Reviewed September 20, 2012

We were on a road trip. This was a great place to stop after a long day. It's handy and right off the highway. There was a mixup with our reservation so we didn't get the King room for $99. Instead we had a Queen. I didn't ask about the price, but it ended up being $130. Oh well! We were tired and the bed was super comfortable. We ate in the restaurant...very good! Then tumbled to bed. Had to get up early the next morning to head home! I would stay there again! Easy access to I-80!!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Patricia B about Holiday Inn Cheyenne/I-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorganBilek, General Manager at Holiday Inn Cheyenne/I-80, responded to this review
September 25, 2012
Thank you so much for taking the time to write a review about your stay with us. We are so happy that you were comfortable and enjoyed your stay. I am sorry about the confusion with the reservation and the rate. Sometimes we are not able to guarantee a room type, however, I hope the Front Desk staff helped you with the rate if you mentioned it to them. It's great to hear that you would come back to see us. We'll see you next time you come through Cheyenne!
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Hampton nh
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Good Stay”
4 of 5 stars Reviewed August 28, 2012

We had flew into Denver and drove to Cheyenne for the trolley tour. After the tour checked price line and got a good rate. It was clean and quite. Did not use the restaurant but there was coffee free in the lobby Used the small indoor pool in the morning which was clean.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask HamptonLin about Holiday Inn Cheyenne/I-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorganBilek, General Manager at Holiday Inn Cheyenne/I-80, responded to this review
August 30, 2012
Thank you very much for taking the time to share your comments about your recent stay with us. We are very glad that you felt welcome here at our hotel and that you enjoyed your stay. We hope to see you again in the future!
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Yellowstone National Park, Wyoming
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“There are plenty of other places to stay”
2 of 5 stars Reviewed August 22, 2012

I stayed at this hotel years ago and it was moderate then, now it is barely adequate for what they are charging. I was treated terribly by the employees of the motel, barring my awesome breakfast waitress. I didn't get her name but she was middle aged with curly hair and was working Tuesday morning. The room was not at all what I had expected. The remote batteries were dead. The room was sort of clean but with no "ammenities". The tiled shower walls had mold. The a/c unit in my room woke me up every time it kicked on, which was frequent but short lived. The bed was tolerable. The smell was funky everywhere in the place. Here is the good news; breakfast was good and the hotel is easy to access with ample parking. For the price I paid, even with a corporate rate, I won't stay here again.

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask wyopride about Holiday Inn Cheyenne/I-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MorganBilek, General Manager at Holiday Inn Cheyenne/I-80, responded to this review
August 23, 2012
I would like to thank you for taking the time to comment on your recent stay with us. However, I am sorry to hear that you were not happy with our...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Cheyenne/I-80

Also Known As:
Holiday Inn Cheyenne/i-80 Hotel Cheyenne
Holiday Inn Cheyenne/i-80 Hotel
Cheyenne Holiday Inn
Holiday Inn Cheyenne
Address: 204 West Fox Farm Road, Cheyenne, WY 82007
Phone Number:
Region: United States > Wyoming > Cheyenne
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 27 hotels in Cheyenne
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Once you arrive at the Holiday Inn Cheyenne, you have reached the easiest part of your journey. We offer service, style and comfort with distinctive Wyoming flavor. Just five miles from Frontier Park home of Cheyenne Frontier Days Rodeo. Our full service property is conveniently located immediately off of I-80, and one mile east of I-25. Experience our Holiday Inn hospitality at the lowest Internet rate guaranteed! ... more   less 
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