I stayed at this hotel years ago and it was moderate then, now it is barely adequate for what they are charging. I was treated terribly by the employees of the motel, barring my awesome breakfast waitress. I didn't get her name but she was middle aged with curly hair and was working Tuesday morning. The room was not at all what I had expected. The remote batteries were dead. The room was sort of clean but with no "ammenities". The tiled shower walls had mold. The a/c unit in my room woke me up every time it kicked on, which was frequent but short lived. The bed was tolerable. The smell was funky everywhere in the place. Here is the good news; breakfast was good and the hotel is easy to access with ample parking. For the price I paid, even with a corporate rate, I won't stay here again.

This was the worst hotel stay I've had in years. We reserved a non-smoking room. When we arrived, we were told the only rooms available were on the "Smoking" floor. Holiday Inn Cheyenne evidently hasn't noticed that walking through a hallway with enough smoke to cause Waffle House patrons to lodge EPA complaints doesn't impress non-smokers. The room was better only in terms of comparison to the hallway (where Backdraft 2 was evidently being filmed). The fan in the bathroom did not work, and the room was the nasal equivalent of licking an ashtray. Putting "non-smoking" rooms on a smoking floor is as effective as treating a bleeding injury by submersing it in a piranha tank.

The pool heater was broken (with no sign on the door informing guests of this fact!), so the temperature was about 70 degrees in the pool. That isn't quite glacial, but the only ones comfortable in that water temperature are penguins and polar bears.

None of the phone buttons (Front Desk, Restaurant, WakeUp Call) worked; I reached the restaurant by hitting the front desk button, and was frostily informed that I'd called the wrong number- and hung up on. TWICE. The first time, the person at least deigned to give me (the customer) the supposed Front Desk number- which reached no one. The second time, they hung up after barking at me that I'd dialed wrong. Getting a wake-up call was impossible, as apparently the wake-up call line "had been disconnected".

The number of smiles or congeniality from staff (I make it a point to interact with a number of staff wherever I stay) outside of the restaurant was ZERO, and unfriendliness seemed the rule of the establishment. The hotel is clearly understaffed, and all employees had a harried "don't bother me- I'm counting the seconds until I can LEAVE" attitude. The one bright spot was a maintenance guy riding the elevator, who was the only courteous staff member I met.

A man was wandering around in the parking lot, nearly got hit by people when he stumbled around in front of their car, and was clearly out of his mind on some substance-- but when he staggered into the hotel past the front desk and spent 20 minutes staring vacantly into the pool room, no one on the desk staff seemd to think this was an issue, even when notified of his behavior.

The breakfast "buffet" was mostly standard vat breakfast food, with the difference between, say, a Hampton Inn and here being you had to pay to eat this one, while the Hampton provides better-quality food for free. However, the waitresses in the restaurant during the day were pleasant, so kudos to them - but a resounding BOO to the night staff, who were as hospitable as cats in a dog pound.

You want a decent place to stay in Cheyenne? Try the Hampton. I've stayed there, and it's clean & nice. Or try anywhere else- I wouldn't send people I loathed to this hotel, let alone anyone I wanted to talk to afterward. Price savings or no, staying elsewhere is a better bet.

The good was the clean room, it was accessible which I didn't need, but the grab bars are useful. The bed was comfortable and the chair was okay to sit in for awhile. You could leave the curtain open for light and have privacy.
The bad was the lack of staff. The desk had only one person and the phone rang all the time interupting the check in. Therenwas no water to primrose because it wasn't stocked (a priority club perk). The hall had trash waiting for pick up and it was still there at 5:30 pm. The tv had very few stations, mostly sports. The swimming pool was frigid, I couldn't stay I for more than 10 min.

Generally it was okay and I only stayed for one nigh, but not great.

Standard Holiday Inn - nothing special. Clean, good parking - excellent location right off the interstate and only minutes to downtown Cheyenne. While I was there enjoyed some free cake in celebration of Holiday Inn's 60th anniversary. Free WiFi and coffee. I got an amazing deal on Priceline - so for me the value was fantastic.