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“Uncomfortable and located in an obstacle course” 2 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   2245 Etchepare Dr., Cheyenne, WY 82007   |  
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Ranked #13 of 30 Hotels in Cheyenne
Puget Sound
Top Contributor
167 reviews 167 reviews
22 hotel reviews
Reviews in 68 cities Reviews in 68 cities
96 helpful votes 96 helpful votes
“Uncomfortable and located in an obstacle course”
2 of 5 stars Reviewed April 27, 2013 via mobile

I usually prefer to stay at Comfort Inn hotels but this was probably the least comfortable one have stayed at. It is located next to a truck stop with a gazillion trucks parked willy nilly all over the street surrounding the hotel making in/out traffic a nightmare. My room was next to the north outdoor entrance and every time someone came in the door would BANG shut making sleep difficult. The mattress was okay but less comfortable than most Comfort inns. The lobby is currently being remodeled (the rooms need it more) with a temp check-in table in the breakfast room not sure if this affected the normal breakfast service but it was disappointing.

Stayed April 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
    28
    33
    28
    7
    6
See reviews for
25
38
12
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Kansas City
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 20, 2013 via mobile

I'm a very loyal Choice Hotel guest. I stay in hotels over 100 nights a year. This property isn't worth it. 115.00 for a night! Ridiculous. I've stayed here multiple times, everytime I feel like I'm bothering them by checking in. The staff isn't rude, just cold. They act like this is the only hotel and I should be grateful to stay here. The rooms are not on the best condition. Everything just looks ran down It seems they would rather update the common area, lobby, and "art work" rather than invest money back into the rooms. Sunday April 14th I went to the breakfast area, got my food, and a half a cup of regular coffee (that was all there was) I sat down ate my meal, and there was never any fresh coffee brought up. Go somewhere else in town. Everyone has comparable rates if not better.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WY
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 3, 2013

As a loyal Choice member, I stayed at this hotel after the excellent Sleep Inn east of town switched to a Best Western - but no more. This place is such a dump, I cant stand it any longer. On top of the rooms being dirty, what really drives me nuts is that I stayed here once a week, every week, for 5 months. Never was I greeted by a front desk person who had a clue who I was, in fact, I noticed nearly a new face everytime. I can see why there is such high turnover, I don't even want to sleep here for a night, let alone work here all day, every day!

I think Choice Hotels should be ashamed of themselves for leaving its loyal members with this dump as their best option. I think it is time for me to switch to Best Western and stay at the nice hotel east of town.

This is a glorified truck stop motel. I will take my business elsewhere.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed March 24, 2013

When I saw on the hotel website that in June 2013 the name of the establishment was changing from a Comfort Inn to a Quality Inn, I understand why. As my wife and I entered the room, we were greeted by the smell of urine. I've said this in other reviews, but I don't understand why hotels place travelers with pets in sub-standard or unclean rooms. I no more want to deal with human filth as I am sure someone else may not to deal with pet filth. Rooms should be clean and soil free no matter who stayed in the room. The carpet was so stained, I wore my socks to bed. My poor dog was so afraid, probably from all the smells in the room, that she stayed in her kennel all night long.

The hotel is worn and dated and in need of a major renovation. Its time to pull up the carpet, update the fixtures and put some money into the place. But, it appears if Choice Hotels is going to hand this off to their "lower" end chain, Quality Inn and let others suffer.

The hotel is right next to a major truck stop right off exit 7 on I-25 and it is very noisy. There is a loud speaker, going most of the night alerting truckers to whatever information is being passed along. Daisy (my dog) was constantly looking around, seemingly wondering where the voices were coming from, not too mention the constant sound of semi-trucks pulling in and out, air breaks constantly blowing off pressure.

I used to think Comfort Inn was the better of the mid-priced chains, but no longer. I've found Holiday Inn Express and Hampton Inn's to be much better maintained, clean and with a higher level of service.

Room Tip: All I can recommend if you do stay here is a room on the opposite side of the truck stop.
See more room tips
  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalstar9, General Manager at Quality Inn, responded to this review, April 1, 2013
Thank you for your feedback. I truly apologize for your experience. We are changing from a Comfort Inn to a Quality Inn, another excellent brand provided by Choice Hotels. We are excited about this transition because we are making many changes and updates to our hotel. We are re-doing our common areas including the lobby and hallways. This includes new carpet, a new front desk and even new artwork.

I appreciate you taking time to speak with me regarding your stay. It didn’t sound like a typical stay so I thought it important to reach out to you on a personal level to receive more feedback. I wanted to hear how we could be better for you as well as all other travelers to Cheyenne. I am delighted that you are coming to stay with us again. I welcome this future opportunity to delight you and show you how we certainly are a quality property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spearfish, South Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 15, 2013

This hotel was okay. My room was clean, however, the hallway had a terrible odor. The lady who was in the breakfast area in the AM was very annoying. When I wake up I want to get my coffee and food and not be bothered. She was helpful though. Given the choice, I would chose to stay at another property.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 4, 2013

Great hotel, great staff. The breakfast actually used real china and silverware. Most hotels use plastic and Styrofoam, it was a welcome change. Able to get a 2pm late checkout. Huge room very comfortable.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 21, 2013

We stayed at several Comfort Inn's along our drive from Boise back home to Colorado Springs, and this was average. it's an older hotel. we were afraid we'd hear the traffic noise but we didn't.

the staff was really nice and they had hot water available for most of the afternoon/evening. it was really cold and windy so we needed some hot tea.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 2245 Etchepare Dr., Cheyenne, WY 82007
Phone Number:
Location: United States > Wyoming > Cheyenne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 30 Hotels in Cheyenne
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 77
Reservation Options:
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Also Known As:
Comfort Hotel Cheyenne
Comfort Inn Cheyenne
Cheyenne Comfort Inn

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