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“Tired hotel” 3 of 5 stars
Review of Holiday Inn Express Casper I-25

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Holiday Inn Express Casper I-25
2.5 of 5 Hotel   |   4250 Legion Lane, Casper, WY 82601   |  
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Ranked #7 of 20 Hotels in Casper
Llantilio Pertholey
Top Contributor
51 reviews 51 reviews
46 hotel reviews
Reviews in 44 cities Reviews in 44 cities
38 helpful votes 38 helpful votes
“Tired hotel”
3 of 5 stars Reviewed June 8, 2012 via mobile

The lady on reception was very nice and courteous, very helpful. However the rooms do look tired, it is being remodelled and this may help. The breakfast was nothing special, and I am afraid the location leaves a lot to be desired. Try the other holiday inn, it is in a nicer part of town.

Stayed June 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Casper I-25, responded to this review, July 20, 2012
Dear arisaig,

Thank you for taking the time to relay your comments regarding our property during your stay. I am glad to know that you found our staff friendly and accommodating. I would like to apologize if you did not find the ambiance of our hotel to your liking. We are in the process of modernizing our facility to serve our guests better and this is expected to be completed by August 20th, 2012.

We hope to have the chance of hosting you again and I hope when you will return you will see the improvements made.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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82 reviews from our community

Traveler rating
    34
    24
    7
    6
    11
See reviews for
27
17
3
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Anytown
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 14, 2012

I have honestly never written a review before but felt if it would save someone else the headache I've experienced I needed to. After two days of dealing with abhorrent customer service at the hotel I finally contacted the company that owns the hotel (they were great) and received some attention. Terrible terrible terrible! I will sleep in my car next time and save the $150 and headache before I have to deal with that type of customer service again.

  • Stayed March 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Casper I-25, responded to this review, April 6, 2012
MadMomAnytown,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandy, Utah
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 22, 2012

This is quite possible worst Holiday Inn Express I've ever stayed at. First, the staff there is about as lively and friendly as a convenient store clerk on the midnight shift. The first room they put me in was DIRTY. There was hair in the sink, and fingernail clippings on the floor. I went down to the front desk to tell them, and they really didn't care. I finally demanded to be put in another room. I was staying there 2 nights, and the next afternoon, I was in my room with the Do Not Disturb sign hanging on the door, and the housekeeping person just walked right in, didn't even knock. They ran back out of the room when they saw me there. What was that about?!?!? I'll never stay there again.

  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Casper I-25, responded to this review, March 15, 2012
LeslieH123,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We have sent you a private message to obtain additional detail regarding your stay.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 5, 2012 via mobile

This hotel has it all. The lobby is gorgeous. The rooms are spacious. Great place to spend an evening. Laundry facilities reasonably priced. In room coffee pot. Only thing missing is refrigerator and microwave.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Top Contributor
141 reviews 141 reviews
54 hotel reviews
Reviews in 61 cities Reviews in 61 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 5, 2011

I really likes this HI Express. It's right off the interstate, and close to restaurants. The hotel is a renovated HI Express, which means it's old but they have tried to make it look more modern. The hotel is clean, quiet, and comfortable. The pool and spa area is the highlight, with plenty of space and nice facilities. The staff refused to upgrade me (B/c I was staying there too many nights????) and was generally cold, but that's my only gripe as I always get upgraded due to my HI status. I'd stay here again despite the service.

Stayed September 2011, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richardson, Texas
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed September 21, 2011

While our room was clean, the hotel's common areas were in desperate need of a good vacuuming. The carpeted stairs from the hotel lobby to the second floor were particularly dirty. Upon our arrival, one front desk employee was particularly baffled with the computer system and had to have help finding our reservation. I took advantage of the hotel's guest laundry while there. It consists of one washer and one dryer on the third floor. Breakfast was the typical Holiday Inn Express fare with both hot and cold options. So, while our room was fine, other improvement could have made our stay a little better.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evansville, Wyoming
1 review
5 of 5 stars Reviewed September 12, 2011

This hotel has a very great staff! Everyone was very helpful. Hotel was very clean. Will definitely come back and recommend this hotel to anyone who goes to Casper Wyoming. The breakfast staff was great I had an early flight and had to leave the hotel before the breakfast opened and the breakfast lady helped me put together a to go bag with yogurt and toast and some coffee. The front desk staff helped with directions to the airport. All around a great hotel!!!

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Casper I-25

Address: 4250 Legion Lane, Casper, WY 82601
Phone Number:
Location: United States > Wyoming > Casper
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Casper
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Casper I-25 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Welcome to the beautiful new Holiday Inn Express Hotel Casper, located on the east side of Casper, WY. Easy access off I-25, just take exit 185 and go south a block on Wyoming Blvd. Our hotel offers upscale accommodations that fit the needs of all travelers. All rooms have two phones, high-speed internet access, voice mail, hair dryers, irons and ironing boards, HBO, electronic locks, lounge chairs and king or queen size beds. Our suites have micro-fridges and a jacuzzi. All rooms have a nicely furnished decor. There is an indoor pool, spa, and fitness center for all guests to enjoy. The hotel has an elevator for easier access to all guest rooms and the property also has guest laundry on-site. We have an expanded complimentary hot deluxe breakfast available in the mornings and fresh coffee available 24 hours a day. Meeting rooms are available for small groups up to 40 people. Plan on staying with us when ever you are in the Casper area. Visit Casper, WY and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Casper i-25 Hotel Casper
Holiday Inn Casper
Casper Holiday Inn

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