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“Ick.....no thank you” 1 of 5 stars
Review of Village Inn

Village Inn
350 Southeast Wyoming Boulevard, Casper, WY 82609
(307) 234-1485
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Ranked #107 of 140 Restaurants in Casper
Cuisines: American
Restaurant details
Hoffman Estates, Illinois
Senior Contributor
32 reviews 32 reviews
16 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Ick.....no thank you”
1 of 5 stars Reviewed August 2, 2013

My first clue should have been walking in, and finding some customers, but even though there were two or three employees that looked at us, no one greeted us, or seated us. After a little wait, we were led to a booth. The design of the restaurant is such that customers can hear everything from the kitchen...there was a lot of bickering and chatting. When someone would walk in, there would be a debate over who would wait on them.

My husband ordered crepes ( southwestern) which contained red peppers. The label for the pepper was still on it...when we pointed that out to the clerk, her comment was "awesome"... She went back and announced that they needed to "comp" someone's meal and explained why...no one ever bothered to even say " sorry.". Do NOT waste your time or $$$.

  • Visited July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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22 reviews from our community

Visitor rating
    1
    3
    4
    9
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Ballwin, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Lip Smackin”
4 of 5 stars Reviewed April 25, 2013

Village in just always seems to have something I feel like eating! And then they do a fine job of preparing and serving it.

Visited November 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casper, Wyoming
Reviewer
4 reviews 4 reviews
4 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Village Inn”
3 of 5 stars Reviewed February 22, 2013

It's a typical chain restaurant. Just very average. Decent service, decent food. Nothing outstanding.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Senior Contributor
42 reviews 42 reviews
23 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
“Good Burger and Attentive Management”
4 of 5 stars Reviewed June 25, 2012

I went to Village Inn for a late supper with my family and had a positive experience compared to my fellow reviewers. The service was a little slow considering that they were not really busy, but the food was good and hot. I think that VI could spend a bit more time cleaning the floors when they are not busy. The manage, hostess and wait staff kept asking how the meal was and if we needed anything. VI is a good place for families.

  • Visited June 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casper, Wyoming
Senior Reviewer
8 reviews 8 reviews
8 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
“We will NEVER go back!”
1 of 5 stars Reviewed June 8, 2012

I have never ever ever been treated in such a manner in a restaurant and as horrible as it is, i hope the manager lost his job.
We took our daughter and a friend for breakfast/lunch and the service was horrible. We couldnt get our drinks, our food was all wrong and extremely slow in coming. There were 5 - 6 waitresses standing with the manager at the front counter chatting and laughing while ONE new waitress, it was her first day was waiting on several tables in our area and having trouble. Noone was helping her. Our food was completely wrong when we received it also. My husband got TOAST with his sandwich, when he had ordered coleslaw. toast with a sandwich? really? and i ordered brown gravy with my chicken fried steak and got white and my "potatoes" were powder. not even mixed. It really was horrible. When my husband tried to talk to the manager about this he was very rude and confrontations and all he could say was "what would you like me to do about it sir?".. he did not offer to replace our meals, comp us anything. He was very rude to my husband and he finally said "I think we will just leave".. then the manager snatched the ticket violently off the table and said "I will take care of this for you!". We got his name and the name of the owner and phone number and my husband immediately called the main office. He was contacted by the owner of the restaurant and we got an apology but we will never ever got back there. My husband was very very angry and I am appalled at how he/we were treated by a manager of a restaurant. He had all kinds of excuses of course. Training new staff etc.. But i don't see any excuse for that kind of treatment. The food we could have overlooked had there been any kind of a remedy offered and if my husband and the manager hadn't practically come to blows. I have been in the restaurant business and I know there are always problems of some sort at times, and everyone has a bad day. But you never treat your customers the way we were treated. the adage "the customer is always right" is definitely true in the restaurant business, and if you hope to keep your customers coming back you treat them like you would your family and give them whatever it takes to make them happy. (within reason of course) I really liked their food the other times we went there, and i am sad that they have such a jerk for a manager. We just have scratched them totally off of our eating out list.

  • Visited March 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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