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“Nice Place with Good Service” 5 of 5 stars
Review of Hilton Garden Inn Casper

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Hilton Garden Inn Casper
3.0 of 5 Hotel   |   1150 North Poplar Road, Casper, WY 82601   |  
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Free Breakfast & Wifi Pkg
Ranked #4 of 20 Hotels in Casper
Anthem, Arizona
Top Contributor
103 reviews 103 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
48 helpful votes 48 helpful votes
“Nice Place with Good Service”
5 of 5 stars Reviewed June 3, 2014

We stayed here for one night after checking out of the Ramada Inn which is walking distance away. The Ramada Inn was just not up to our standards, so we priced this hotel and Hampton Inn and decided on Hilton Garden Inn. Hilton Garden and Hampton share a parking lot, and appear to be pretty equal properties, but we booked this location for $119/night versus Hampton which was $129. Our room was quiet, clean, and comfortable. The location was excellent and very close to the freeway without being noisy. I appreciate the Noon check out time, most hotels are 11 a.m. nowadays. The check-in and check-out process went quickly and smoothly. I would stay here again. Thanks Hilton.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, June 9, 2014
Thank you for taking the time to write a wonderful review on our behalf. We are located very close to the freeway and yet we still manage to provide a very quiet rest for our guests. We look forward to having the opportunity to welcome you back again soon.

Yours in Hospitality,
Norman Roca
Hilton Garden Inn Casper, WY
General Manager
Report response as inappropriate
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238 reviews from our community

Traveler rating
    134
    54
    34
    8
    8
See reviews for
53
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100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 1, 2014

Recently, I spent two nights in Casper, Wyoming and had the opportunity to stay at the Hilton Garden Inn. I received a high quality hotel stay experience for an extremely reasonable price. If you plan to be in the Casper, Wyoming area for business, I strongly recommend this facility.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, June 9, 2014
Thank you submitting such a glowing review on our behalf. I have shared your kind words with our hotel team. We look forward to having the opportunity to host you again soon.

With all of the hotels to choose from in Casper we appreciate your continued loyalty.

Yours in Hospitality,
Norman Roca
General Manager
Hilton Garden Inn Casper , WY
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Casper, Wyoming
1 review
1 of 5 stars Reviewed May 25, 2014 via mobile

I had recently stayed here last weekend and had my wedding there I am very upset on how some over the staff had treated us on this very special day after all the money we had spent for our wedding they should of at least made it comforting and not argumental and very rude to my family and rushed us so needless to say the food was horrible and everything was overpriced!!!!! We also left out own reception and went somewhere else because if this!!!! Very very disappointed

  • Stayed May 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, May 29, 2014
Hello,

Thank you for taking the time to share your review. We truly value your feedback.
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.

Yours in Hospitality,
Norman Roca
General Manager
Hilton Garden Inn Casper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 21, 2014

It's just your standard Hilton Garden Inn. There is nothing wrong with the property at all other than at times it seems very overpriced for being in Casper WY. But given the other options in the area I would prefer to pay the higher price vs the other options.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, May 29, 2014
Hello Denver, CO,

Thank you for taking the time to share your review. We truly value your feedback.
We pride ourselves in providing each and every guest with a high quality experience and I was pleased to read that you enjoyed your stay.

With all of the hotel choices in Casper thank you for choosing us and we look forward to welcoming you back again soon.

Best Regards,
Norman Roca
General Manager
Hilton Garden Inn Casper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs
1 review
2 of 5 stars Reviewed May 19, 2014

We stayed at the Hilton Garden Inn this past weekend. The hotel was very clean and the waitstaff was very nice. That is where my good review ends. We were with a large group spread out over several hotels. I believe all of our friends at other hotels were very pleased with their stays, and paid a more reasonable rate with breakfast included. We had a group rate for Saturday night but were informed the group rate was sold out for Friday night. I totally understand that, we booked Friday a couple of weeks after our original reservation for Saturday. We paid $40 more a night for Saturday night ($129), and had a fabulous view of the roof. By roof I mean the ROOF with air conditioning units and all. Seriously, if the window would open more than 2 inches, we could have walked out on the roof. I would really think that a view like this should be listed as "no view" and have a lesser rate than a regular room. Further, the bar charged $6.00 for a domestic bottled beer, and the restaurant charged $15.99 for a burger. Way better off half a mile away at a very nice little steakhouse and bar, much more reasonably priced with very good food. Would not stay here again.

  • Stayed May 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, May 21, 2014
Thank you for taking the time to share your stay details with us. Being only a 4 story high building you are correct that the height does not provide exceptional views. I am pleased to see that you scored our hotel cleanliness and customer service high, and shared your thoughts on our bar & restaurant offerings. I am happy to read that you were able to find a restaurant and bar more suitable to your budget and not too far of a distance from the hotel.

Thank you for staying with us and should you stay with us again please be sure to ask for a room on the 4th floor so we can position you for a better view.

Yours in Hospitality,
Norman Roca
General Manager
Hilton Garden Inn Casper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zionsville, Indiana
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 19, 2014

We were unexpectedly rerouted through Casper during a mid-May snow storm throughout much of Wyoming. We were able to book this hotel for a reasonable rate with very short notice. The hotel is in great condition, our children enjoyed the indoor pool, and the hotel restaurant had great food. The hotel exceeded our expectations and made our unexpected detour much more enjoyable than we had anticipated.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, May 21, 2014
Hi Jackie,

I still can't believe we received a snow storm in May! Thank you for taking the time to write such a wonderful review on our behalf, I have shared your posting with our team members. I am pleased to read that your children enjoyed themselves in our pool and on a cold snowy weekend like that one having an indoor pool is wonderful for guests!

We look forward to welcoming you back again soon and while Mother Nature played a huge part in your staying with us we appreciate your choice and hope to welcome you back again soon.

Yours in Hospitality,
Norman Roca
General Manager
Hilton Garden Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gulfport, MS, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 18, 2014

Great place to stay for leisure or business and the food is delicious. Front desk employees make you feel as if you are at or come home. Will hold cookies for you if you are running late. as well. Rooms smell fresh and the linens are changed regularly if you have a need to stay over an extended period.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGICasperWY, General Manager at Hilton Garden Inn Casper, responded to this review, May 19, 2014
Hello Jonathan,

We have a line in the early evening of guests waiting for our fresh baked cookies to come out of the oven - I am glad that they were able to save some for your late arrival! I was happy to read that you enjoyed your dinner with us as well. I have shared your comments with our team members for their enjoyment.

Thank you for taking the time to write a review on our behalf, we look forward to welcoming you back again soon.

Yours in Hospitality,
Norman Roca
General Manager
Hilton Garden Inn Casper WY
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Casper

Address: 1150 North Poplar Road, Casper, WY 82601
Phone Number:
Location: United States > Wyoming > Casper
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Casper
#3 Business Hotel in Casper
#5 Family Hotel in Casper
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Casper 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Inn Casper Hotel Casper

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