I DO NOT recommend staying here. At check-in the first room they gave me wasn't even made up, apparently a maintenance person was watching TV in there after it was cleaned and left it a mess...so they say. They then proceeded to move me to a different room they had the head of housekeeping rushing up to the 2nd room they assigned me to she walked in just before me and started saying how I bad the first room was to the housekeeping crew and that I was on my way up, not knowing I was standing right outside the door of the room hearing every word she said...unprofessionally. At this point I should have said "Forget it I will stay somewhere else"...but I didn't they had me speak to the manager on duty in her office and assigned me to a 3rd room and offered me "Free Breakfast" for my stay. THIS experience shouldn't have even come to that...they at least tried but when you can't get it right till the third try you will lose customers. If you have a headache and forgot your pain reliever don't ask cause they don't even stock pain relievers in their vending machines...and I tried to send a fax 3 times (thank goodness it is free to fax and free to print from the business center) but all three times their fax machine didn't work and I had to go somewhere else. If you are traveling for business this place is not very business friendly. If you are traveling for leisure may I recommend staying elsewhere also. I didn't even have a fridge and microwave in the hotel room (things that are pretty much mainstream now when traveling) yet they charged close to 100.00 per night...not worth the money they charge. The bed was comfortable but the wind in Casper blew right through the heating/air conditioning unit and howled all night because the insulated barrier on the unit that is apparently supposed to prevent that blew right out of the unit. The morning of my first night they had construction workers pounding and scraping in a neighboring room at 7am...I understand they are remodeling but they should work on rooms that aren't neighboring paying customers rooms especially at that hour in the morning. I was on the 4th floor and it took forever for the hot water to get there for my shower. I regret ever spending my money on that hotel stay and suggest no matter what your travel needs you stay elsewhere.
- Also Known As:
- Casper Best Western
- Best Western Casper
- Official Description (provided by the hotel):
- This property is a 100% non-smoking hotel and convention center. We welcome large groups, wedding parties, etc.. Beautifully appointed guest rooms and suites are available with free highspeed wireless internet. Adjoining rooms can be requested at check in or by contacting the hotel directly. We have a full service restaurant (Remington's) and lounge (Spirits). Our restaurant features delicious Rocco's homemade pizza and a delectable brunch on Sundays. We also have Castaway Bay Water Play Land for the kids and a hot tub. Our fitness center is open 24 hours and we have a complimentary shuttle to and from the airport as well as around Casper. We are also a pet friendly hotel, offering pet packs to our furry friends at check in! ... more less
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