In our 12 years of visiting the USA we have never come across such rude and unfriendly reception staff.
We had an unplanned visit to Casper and called in at this hotel because we are Platinum Card holders and thought that booking 2 nights accommodation would have been simple. The 3 staff on the desk totally ignored me and was queue jumped. Eventually I managed to be served and and was told flippantly that it was $100000 to stay, it was all a big joke and changed the price to $100 and there were no rooms available but the person who jumped me in the queue got a room.
Is this really the attitude that Best Western want to portray.
- Official Description (provided by the hotel):
- This property is a 100% non-smoking hotel and convention center. We welcome large groups, wedding parties, etc.. Beautifully appointed guest rooms and suites are available with free high speed wireless internet. Adjoining rooms can be requested at check in or by contacting the hotel directly. We have a full service restaurant (Remington's) and lounge (Spirits). Our restaurant features delicious Rocco's homemade pizza, along with a complimentary hot and cold daily breakfast buffet! We also have Castaway Bay Water Play Land for the kids and a hot tub. Our fitness center is open 24 hours and we have a complimentary shuttle to and from the airport as well as around Casper. We are also a pet friendly hotel, offering pet packs to our furry friends at check in! ... more less
- Reservation Options:
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- Also Known As:
- Casper Best Western
- Best Western Casper