Our horrible experience started the minute we walked in the door. The young woman working at the front desk was so rude and seemed to know nothing about the day to day operations. I did not see her smile once the whole time we were at the desk. There were two other employees behind the counter that just sat there counting their money drawers while a huge line of people was building up. When we got to our room, we were even more disappointed. It smelled of mold and mildew, and looked like it hadn't been updated since the 70's. There was no mircowave in the room, and no vending machines on the whole second floor. The pool and hot tub were so chlorinated that it turned my kids skin red. When we checked our bank balance while we were there we found out that we were charged an extra $50. When we asked the front desk they said it was a charge "in case" we charged anything to the room or ordered room service. There is nothing that we signed stating this charge was okay to be put on our credit card, and no where in any of their written policies does it tell you that you will be charged an extra $50. When we asked to speak with the manager we were told that their is no manager on duty on the weekends and that she turns her cell phone off all weekend.
Just an overall very disappointing hotel itself, with every worse customer service. Will never stay here again and have told all of our family and friends to never stay there as well.
- Official Description (provided by the hotel):
- Conveniently located in the heart of Central Wisconsin, Hotel Mead offers distinctive, luxury accommodations at affordable prices.Whether you are planning a meeting, romantic getaway or wedding reception, our attentive and seasoned staff pledge to insure a pleasantly memorable experience. Plan your next stay, vacation, business meeting, group event, banquet, conference, convention, wedding or reception at Central Wisconsin’s premier lodging and conference destination - the Hotel Mead. ... more less
- Reservation Options:
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- Also Known As:
- Mead Hotel Wisconsin Rapids