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“Run away...” 1 of 5 stars
Review of Chippewa Motel & Suites

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Chippewa Motel & Suites
1114 East Broadway Street, Wisconsin Dells, WI 53965   |  
Hotel amenities
Ranked #71 of 75 hotels in Wisconsin Dells
Indianapolis, Indiana
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
“Run away...”
1 of 5 stars Reviewed November 15, 2013

Our initial reservation was at an Econolodge, but they had to shut down due to a maintenance issue so the Econolodge put us up here. The pool and hot tub were closed and thankfully so since the water was green and filled with bacteria. (From the reviews, it appears the pool hasn't been working in over a year.) The manager was NOT hospitable and told us it was our problem for staying there. During the night two rooms in our hallway were unlocked and kept "open". I'm assuming this was for the hookers. We had two rooms because we had two families. Neither family changed into their night clothes nor did we get under the covers to sleep. Carpet stains, crabby employees, moldy smells, old towels and free fruit flies with your complimentary breakfast in the basement. Perfect place for a crime. DO NOT STAY HERE.

Room Tip: There are no good rooms here, not even if it was free.
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  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
just_a_traveler3000, General Manager at Chippewa Motel & Suites, responded to this review, January 22, 2014
Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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37 people have reviewed this hotel

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Rating summary
  • Location
    2.5 of 5 stars
  • Rooms
    1 of 5 stars
  • Sleep Quality
    1 of 5 stars
  • Service
    1 of 5 stars
  • Value
    1 of 5 stars
  • Cleanliness
    1 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed September 8, 2013 via mobile

Rooms were dirty and very outdated even though they claimed it was recently renovated. Walls had holes in them and carpet wad disgusting. Outdoor pool was closed, and indoor pool was dirty, freezing, and had no clorean. Ad claimed they had wi-fi, it did not work. When we asked the guy at the desk he said wi-fi was only available at the desk. Horrible service and a horrible hotel. Do not stay here!

  • Stayed August 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
just_a_traveler3000, General Manager at Chippewa Motel & Suites, responded to this review, January 22, 2014
Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheboygan, Wisconsin
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed September 2, 2013

Worst hotel we ever stayed at. Booked for 2 nights, but cancelled the 2nd night and went elsewhere. Hotel not clean, a/c didn't work. Our friends shower ran all the time. Breakfast was in basement with no handrails to get there. We ate out. Pool looked scuzzy. Would not recommend this place to anyone.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
just_a_traveler3000, General Manager at Chippewa Motel & Suites, responded to this review, January 22, 2014
Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed August 15, 2013

We had to book here last minute because we had more family coming along than we expected on our trip. The beds were gross, looked like the sheets weren't clean--hairs and other questionable things left behind. Huge holes in the walls, and very smelly room in general. The bathtub was absolutely gross, and we had to go back to the other hotel where our family was to shower. Not sure how this place is still in business!!!!!!!!

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
just_a_traveler3000, General Manager at Chippewa Motel & Suites, responded to this review, August 20, 2013
Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Illinois
1 review
1 of 5 stars Reviewed July 28, 2013

How can the department of health let these type of places have service in this way The motel is very filthy and old the carpet is very old and stained and although its dirty outside its more dirty inside. The personal at the front desk are very rude and are not organized they do not know how to attend the guests. How is it possible that they put a presentation on the internet when they dont have those things? They put on the internet that the place is renovated and clean and when you arrive you see the place is extremely updated and absurdely dirty! do not plan to stay here so you dont have the same bad experience as others. Everyone else who have reviewed are 100 percent correct. Its dirty for the elders and especially if you let your kids sleep there.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
just_a_traveler3000, General Manager at Chippewa Motel & Suites, responded to this review, August 20, 2013
Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chippewa falls
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 26, 2013

This place should be shut down and the better buisness bureau has been contacted and the health dept!

We just want our money back like he said he said he would do. So the reason why we picked to stay here in the first place is because we wanted a cheap room and we could keep eye on the kids better by the pool versus a huge waterpark motel.....We get there the office stinks really bad. My dad asked the guy about the indoor pool. The office guy said the pool heater wasnt working but it was fine to swim in. My kids went in it and it was like ice. We asked the guy where the out door pool was ..He looked us right in the face and told us there was a nice pool up on the hill by parking lot. So we went to check out outdoor pool and it is so green and full of algea. No way you can swim in it. We brought food to grill out because they said they had outdoor grilling area. The grill had a huge hole in it burnt through...you couldnt even put charcoal in it if you wanted to because it would fall right through the grill. The hot tub was broke and no water in it. The rooms were dirty. My mom went around and sprayed all the beds with bedbug spray. WE asked for more towels and the guy told us he didnt have any and we were like the place is dead cant you go in a diffrent room and grab us some? and you had to pay for ice are you kidding me? There was a broken window in pool area. The air conditioner in our room didnt work. My brother went to go make a sandwich at the table in the room he bumped his head on the light that hangs from the ceiling and the lamp shade fell off of it. And dont even get me started on the continental breakfast. This place is not safe for kids and should not even legally be open. WE told the guy we wanted our money back for the next night we were going somewhere else. He supossedly gave us our money back plus a ten percent discount. WEll guess what we got our credit card bill in the mail yesterday and he charged us for the second night. So now we are fighting to get our money back. .His website is also very misleading. Everything on that website is not true.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
just_a_traveler3000, General Manager at Chippewa Motel & Suites, responded to this review, August 20, 2013
Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin Dells, Wisconsin
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 22, 2013

This motel was the worst I have ever stayed in, false advertising: they list Hot tub not in service, children play area swing are missing from the swing set, WiFi none! it is only a cheap modem for the front desk area that does not reach any of the rooms because signal is weak. The indoor/outdoor pool are dirty, the workers look dirty and not professional. The room it self was a night mare. THERE WAS NO HOT WATER!!! Unsat!!! there were many families complaining they couldn't take a shower! The room smelled, the linen, towels and carpet were stained. The bathtub had dead bugs in it. The curtain did not allow privacy not long enough to cover entire sliding glass door. The sliding glass door was broken and had no lock, there was a broom stick holding it shut. The free breakfast offered is a joke (dry cereal, juice,coffee, and batter by a waffle maker so you can make your own). The place was so old and out dated and DIRTY I don't know how they are even in business, that place should be torn down!

Room Tip: "absolutely read the review, they are REAL and it would save you alot of heart aches"...
See more room tips
  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
just_a_traveler3000, General Manager at Chippewa Motel & Suites, responded to this review, August 20, 2013
Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Chippewa Motel & Suites

Address: 1114 East Broadway Street, Wisconsin Dells, WI 53965
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #71 of 75 hotels in Wisconsin Dells
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Our newly renovated motel is located on the East side of downtown Wisconsin Dells. We offer clean, modern rooms for all budgets. We have more than six different room types to accommodate your needs. All of our rooms include free Wi-Fi, continental breakfast and cable TV. Our indoor common areas include Olympic-size swimming pool, whirlpool, dry sauna, game room and on-site guest laundry. We also have a seasonal outdoor pool and picnic area for guest use only. ... more   less 

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