This hotel was the worst ever! When making reservations online, the website shows a beautiful outdoor pool and huge indoor pool that states it is heated. The website also states it was newly renovated. Upon arrival they had a sign at the front desk “be back in 5 minutes” so we had to wait to be able to check in. They put us in the external building, even though when making the reservation we requested the main building. The stairway leading to the second floor of the exterior building was disgusting, hadn’t looked like it had been vacuumed in months, the toilet was loose, the bathtub was leaking and had rust stains so obviously had been for quite some time, there was no a/c or tv in the private bedroom, the carpeting had several stains on it and the curtains didn’t fit and had tears in them. When we complained about the room, they “upgraded” us to the main building, but we had to wait for the room to be cleaned.
When we returned to the room the a/c in the private bedroom didn’t work, when we called the front desk no one answered so we had to walk to the desk to get service. The front desk manager didn’t even know the maintenance guy’s name. When they came to fix the a/c he didn’t really seem to know what he was doing. To get to the front desk we walked through the indoor pool area where we found the pool deck to be filthy dirty, water temperature ice cold, and garbage in the pool. Not to mention the hot tub didn’t have any water in it. We took a look at the outdoor pool where the water was green and had tadpoles living in it. One gate was locked, but the second gate was open and had no signs saying the pool was closed, nor did the girl at check in tell us the outdoor pool was closed. We also discovered that one of the doors leading to the main building hall didn’t lock and didn’t have a latch.
We asked a man walking through the parking lot if he was the owner/manager and he said no, but then got into a Mercedes that had just been uncovered by one of the hotels staff members. So I’m pretty sure he was. No one was able to tell us who the owner was.
When we asked about the outdoor pool we were told the pump broke over the weekend, but they had a new one and would shock the pool and we could use it the next morning. After a night of no sleep for fear of touching anything we went to look at the pool and it hadn’t been touched, still that green color. While talking with other disgusted guests we discovered that we were all put in the exterior building and then “upgraded” to the main building (seems to be the same case with a lot of other reviews I’ve read). One guest was told the indoor pool would be heated by the next morning and it was still ice cold.
We couldn’t stand to be there anymore so we searched for another hotel. After finding one we checked out of the Chippewa immediately. Several of us went to the front desk to complain and the guy at the front desk, Mark, claimed to have no power to give discounts or refunds but would be sure to tell the front desk manager, Devin, when he came in that afternoon. While talking to Mark, he insisted that the pump to the outdoor pool just broke over the previous weekend, but when reading other reviews there was several posted 3 weeks prior to our stay saying the outdoor pool had algae on it then, he claimed that was a lie. Also upon search for reviews I came across a picture posted a year ago showing that the hot tub was out of order.
We stayed at this hotel several years ago and while it wasn’t a 5-star motel it was decent for the price, now you couldn’t pay me enough to stay there again. You would be better off sleeping on a park bench before staying here.
In addition, on several review sites, I have found the general manager giving 5-stars and positive ratings for this hotel.
There is a motel close by called BlackHawk Motel that has nice indoor/outdoor pools and great servic...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 20, 2013
Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
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Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.