Where do I even begin with this place. The first day we got there our room wasn't ready, so they upgraded us to a suite. Which under normal circumstances would be great, but this was no normal circumstance, we got there and the floor was obviously unvacuumed, as a matter of fact i don't think the hotel owns a single vacuum, on top of that there was also a mini coffee pot, a microwave, and a mini-fridge in the room, all three had a nasty food stains in them. When I was looking for my keys in the couch I found some free fruit loops! The Jacuzzi and showers seemed like they had never once been cleaned in the last five years. The beds were not even put together with nails, screws, or anything that would fasten the frame together, and broke when we sat on them. The indoor pool was disgusting and the outdoor was literally the color green. You couldn't even see the more then a foot into the water, the outdoor pool also appeared to be filled with hose water, with no chlorine.
The second day we got to the hotel around 9 o'clock p.m. and the help didn't even know that we were supposed to have a room. So he had to rush for half an hour to clean the room. Regardless he did a terrible job. An hour later we had to go back down to the main office and ask for towels even though they had previously said they would get some to us. This room was just as disgusting if not more then the previous room. The bathroom was disgusting and in my opinion unfit for human life. Not only was the shower the most disgusting thing I've seen in all my years but the water was ridiculously cold. We let the water run for 20 minutes to no avail. Granted nowadays the majority of the world has cell phones, the hotel still advertised that they had phones in all of the rooms, which granted they did, but they didn't have phone jacks in the room. The Continental breakfast was an atrocity, there were unaccompanied minors trying to make waffles with the waffle iron and the fruit and beverages should not have been allowed for human consumption.
All in all it was pretty much one of the worst experiences of my life and I think that the hotel should be shut down until it is fit for human life.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Tim A, Thank you for taking the time out of your schedule to share your recent experience at our hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
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Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.