The family and I stayed at this property the week of 10/20 for 4 days and 4 nights. We were in a two-bedroom deluxe unit on the ground floor, closest to entrance "D" and just below the skywalk.
Check-in was rather easy, there was a lot of paperwork to fill out. They do ask for a $100 deposit for incidentals which I understand, along with the names of the people that will be staying in your room. Each person is given a wrist band to put on to enjoy the facilities of the entire Wilderness Territory. If a wrist band was taken off you could get it replaced with a new one if you brought the old one to the front desk.
There are hotel carts at each of the entrances which is handy. We brought a lot of ammenities so this saved a lot of back and forth trips to the car.
We were worried of the quality of the suite. Once we got in, we were all pleasently suprised. It held the 4 of us fine, you can fit up to 8 people, I think that's a bit tight. Perhaps six at the most. There is a FULL kitchen with most utencils, including a wine opener. The fridge is a moderate full-sized top/bottom style with an automatic ice-maker. I read that the kitchen tops were granite, I think they were laminate, no biggie. The bathrooms are nice and they do provide a lot of towels. We didn't have any theft in our room. I'm not sure why someone would be in the room at all? When we were out we did put our valuables in the safe in one of the closets.
One thing to remember is if you are staying here, you do not get room service daily. The room is cleaned/made-up once and it is your responsibility to make beds, throw out garbage in a common area, vacuum/sweep when the kids make a mess, etc... This keeps the costs of the resort down. I didn't find this a problem.
I did have a problem with the phone, it didn't work. I was told there were three phones, I could only find two. I needed the phone because the resort failed to send down a pack & play as requested over the phone and at the desk. I couldn't ask where it was since the phone was down. I did have to go out and drove to the front desk to tell them of the problems. When we returned everything was fixed or there as promised.
We did go to the local Super Walmart to purchase supplies. It's a fairly close and easy drive. We ate out the first and last night we were there. All our other meals we made in the suite, which was nice change overall. We did eat at the Frontier Cafe planning on enjoying their buffet. Due to low occupancy, there wasn't a buffet during the week, however they did have a good a la carte menu and kids still ate free if you ordered certain items from the menu. The restaurant was very quiet, almost disturbingly quiet.
If you use the skywalk, keep in mind there is a lot of walking to the various areas. The skywalk is sometimes heated, sometimes it's cool. If you decide to go to the various water parks in your suit be prepared to be a bit chilly when you go back to your suite. I found the walk to be nice, and reminiscent of All-Inclusive resorts where you would need to walk to get to the different activities, restaurants, etc.
When going through the halls of the other Wilderness Territory rooms you can see how much older the "regular" hotel rooms and hallways are. They aren't much less expensive either but do provide the regular hotel services of daily make-up, etc.
Two of the three water parks were open. The wild west is closed during the week, open on the weekend. I found that a bit disappointing but understandable. Our favorite was the Water Dome, especially when there weren't waves. The waves were nice, but a bit rough for small children. Everytim we heard the signal for waves, we took our kids out. We didn't ride any of the water slides/tubes. There are a lot of life guards on duty and were not necessarily cordial, but very business like. We did go to the Dry Park a bunch of times which was nice. The kids could go through the three story maze, play in a ball pit, or play arcade games. There was a nice gal that worked there who's job was to ensure safety of the guests, she did interact with guests and made them feel welcomed. By the time this area closed our kids were pooped.
While on the property we didn't need to bring our wallets for any purchases. You can charge items to your room by providing your room number and last name. You can even charge arcade tokens to your room, well most of the time. My wife went to the arcade and an attendant there just couldn't figure out how to charge the tokens to our room number.
We did drive to downtown Dells one night and was disappointed that most of the attractions/stores were closed very early. We are going during low season, there was still a bit of traffic in the area. I would like to go back to this property and the area when the area is bustling.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.