I actually waited a few weeks to write this review so I had time to calm down. I will be as objective as I can. I booked our room through Booking.com. It was a situation where you had to pay for the hotel the day you booked it to get that rate and I booked it several weeks before our visit to the Dells using a debit card. On the day we arrived, it was about 80 degrees out. We got to the hotel at approximately 5:00. My husband went in to check us in while the rest of the family waited in the car. When he came out he said, "Well, it just cost us $24 more." When I asked why he said, "The guy said that when the debit went through it had not taken the tax so we owed $14 of room tax - and then he said there was an additional $10 fee for a second kid." I do remember something about the original price only covering 1 child (why I don't know), but okay. So he paid the $24 and got our key. We were in room #4 - literally a few doors down from the office. When I get to a hotel I like to unpack and "put things away," so I emptied the suitcase - put clothes in the dressers, unpacked the toiletries in the bathroom, set up my computer, etc. While I am doing this, I notice that there is only a top sheet and light bedspread on the beds - as well as only 2 bath towels and 1 washcloth. I ask my husband to go get 2 blankets and a few more towels while I am getting settled. All of a sudden, my husband comes back from the office and says, "We're leaving!" I immediately start throwing things in the suitcase while asking what the heck happened. He said the owner refused to give us any more towels or blankets. I was dumbfounded. "What do you mean, he refused?" "He flat out looked me in the eye and said, "no!" By this time the owner was headed to our room and was standing in our doorway while I am re-packing. He did have 2 bath towels with him and he set them on the bed. He was screaming at me that I did not need 2 blankets as it was 80 degrees out. I said, "yes, it is - NOW - but it's going to get colder overnight." He said, "But you are running the air conditioning!" I said, "Yes, I am. My family likes it cool in the room for sleeping, but I get cold so I would like extra blankets." "He looked at me and said, "No!" I have never had anyone do that before. We were just surprised and angry. If I need blankets to make myself comfortable, isn't that part of the hotel service? As I am packing up, my husband is asking for our money back as we are going to leave - and of course, Mr Owner guy refuses - He called the police. So, we decided to wait - if we just leave will there be an APB out for us? So - we wait. The police come. One officer talks to the owner and one talks to us and they compare notes. Basically they tell us there is nothing they can do - they cannot order Mr Owner guy to return our money - we will have to sue him in small claims. We ended up driving across the street to the Travelodge and had an uneventful stay - and I did get my 2 blankets there - and yes, I used them. I feel this whole experience left us no recourse. I could not cancel my credit card or dispute it as I had paid with a debit card - never do that again. I am still upset about this incident and the feeling that we have been cheated. Hotels should (and do) offer blankets, towels, toiletries, etc. I could not believe he expected 4 people to get by on 1 washcloth and 2 bath towels. Like I said, he did finally bring 2 more bath towels but that was a bone of contention, too. And the fact that I could not have any blankets pretty much meant I was going to have to sleep with all of the clothes I had with me - ON - overnight - so I wouldn't be cold. That still astonishes me.
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- Also Known As:
- Malibu Inn Wisconsin Dells Hotel Wisconsin Dells
- Malibu Hotel Wisconsin Dells