Live in the area and every time we went to this place - horrible service. We called ahead to get a chicken dinner and a fish dinner made. We were told that it would be about 15 minutes. We came after 20 minutes and when I pulled up to the window, they had my receipt and read my order to me. As usual, they ask if you want a receipt and I said "no". My mistake. Although we gave them ample time to cook the order, it was not ready and we were given a number and asked to pull forward. Ten minutes later, someone comes out with our meals, minus a side order and with a shake added on. Apparently, after they had varified our order, they had added a shake. Since I didn't get the receipt, I didn't see they charged me. The woman said she would bring back the refund and the missing fries. She never came back. We had to pull up and go inside.
The kicker is that when I asked to speak to a manager, she was the manager. So all in all, from the time we placed the phone call for the order and the time we left was over 30 minutes literally.
This is just one of the many bad experiences here. Needs new management. We do not go here anymore.