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“Poor Service!” 2 of 5 stars
Review of Culver's

Culver's
351 State Highway 13, Wisconsin Dells, WI 53965
608-253-9080
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Price range: $1 - $20
Restaurant details
Lake Delton, Wisconsin
Senior Contributor
32 reviews 32 reviews
15 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Poor Service!”
2 of 5 stars Reviewed December 29, 2012

Live in the area and every time we went to this place - horrible service. We called ahead to get a chicken dinner and a fish dinner made. We were told that it would be about 15 minutes. We came after 20 minutes and when I pulled up to the window, they had my receipt and read my order to me. As usual, they ask if you want a receipt and I said "no". My mistake. Although we gave them ample time to cook the order, it was not ready and we were given a number and asked to pull forward. Ten minutes later, someone comes out with our meals, minus a side order and with a shake added on. Apparently, after they had varified our order, they had added a shake. Since I didn't get the receipt, I didn't see they charged me. The woman said she would bring back the refund and the missing fries. She never came back. We had to pull up and go inside.

The kicker is that when I asked to speak to a manager, she was the manager. So all in all, from the time we placed the phone call for the order and the time we left was over 30 minutes literally.

This is just one of the many bad experiences here. Needs new management. We do not go here anymore.

Visited June 2012
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83 reviews from our community

Visitor rating
    44
    33
    4
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Winnipeg, Canada
Senior Contributor
33 reviews 33 reviews
10 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
“First experience”
5 of 5 stars Reviewed December 2, 2012

Culver's is a great family quick service chain. Wide selection of offerings, good kids meals, and yummy. We ate twice at the location near Great Wolf Lodge (not the address above) and it was really busy, but service did not suffer. Would be a 'go to' chain when in ther Northern US again.

  • Visited August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
81 reviews 81 reviews
42 restaurant reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
“Its become a chain, but I love it.”
4 of 5 stars Reviewed November 18, 2012

It's fast food with a difference. I'm so pleased they've extended into Michigan, and I plan my long driving trips for lunch or dinner at Culver's for a few meals. I'm excessively drawn to the pumpkin shakes, and probably shouldn't always have fried cheese curds, but I vary the rest of my order, and I'm only in the midwest a few weeks a year, so why not splurge.

Visited October 2012
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Menomonie, Wisconsin
Top Contributor
107 reviews 107 reviews
53 restaurant reviews
Reviews in 39 cities Reviews in 39 cities
35 helpful votes 35 helpful votes
“One of our Favorite Places”
5 of 5 stars Reviewed November 17, 2012

What can I say? I have never been disappointed with any Culver's I have visited. We stopped here because we wanted to spend the afternoon being tourists, so we wanted lunch to be a treat. It was, we both had baskets and a small sundae. The food was great, the restaurant was very clean.

Visited October 2012
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Amber4572, Owner at Culver's, responded to this review, February 15, 2013
Thank you so much for stopping by! I also love the pumpkin shakes. And the cheese curds...best I've ever had! I'm glad you agree. Thank you again! Please stop in again!
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Eaton, Ohio
Top Contributor
50 reviews 50 reviews
20 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
“Best Burgers around!”
4 of 5 stars Reviewed October 18, 2012

The burgers were thin but very good and the buttered buns made them taste delicious..I call them Butter burgers and the fries were also very good. We would definitely stop in again.

  • Visited October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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Amber4572, Owner at Culver's, responded to this review, October 29, 2012
Thank you for stopping in! We are happy to hear you enjoyed your burger. Please stop in again on your next visit. And if you haven't yet, be sure to try our fresh custard!
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