I was with a group of nine tubers on Saturday 8/25. We waited two and a half hours before we could get on a boat to be taken up a river. That was irritating but forgivable knowing that sometimes business demands can be unpredictable. Once we were taken up the river we were told that because of the wind, we may not be able to really float downstream but that someone would be back up to check on us and give us a tow if we wanted. Upon getting ourselves out onto the river, a few of our companions could hear their tubes leaking air. Between three deflating tubes and continuing to get beached, we were ready for that tow after being stranded for more than two hours. A few other groups were dropped off after we were, but not as far up the river as we were, and none of those boats made the extra effort to drive to us after dropping them off to see if we were ok. We flagged several boaters who had rented equipment from Rivers Edge to ask them to send someone up for us when they got back, but no one did. We finally found a couple on a private boat kind enough to call Rivers Edge for us—as we did not bring cell phones out on the tubes with us.
A boat was sent up to get us. Upon returning, we inquired about some sort of refund for all the trouble—mostly due to the deflating tubes and were told that nothing could be done because the owner wasn't there and we would have to call at a later date.
When our organizer called on 8/27 and talked to the owners, she was told there were no refunds and called a liar. The owner stated that the tubes were fine, which is odd considering he wasn't tubing with us to witness this. He also said he was right down the beach from us and that plenty of people had been sent to come get us but that we did not want to come back. If plenty of people were sent, we would not have had to flag down a stranger for help. Also, if he was right down the beach from us, why were we told the owner was not there at the end of our trip?
We are extremely dissatisfied with our experience and the lack of sympathy and effort to reconcile what happened.
- Also Known As:
- Rivers Edge Hotel Wisconsin Dells
- Rivers Edge Hotel
- Rivers Edge Motel