If you are in the market to book a great 2 or 3 bedroom condo during the summer in the Dells, then this is the place. The condos are spacious and the jacuzzi is very nice. But, if you are booking in the winter, and hoping to enjoy the indoor water parks, then check out the Great Wolf instead.
We booked a condo in February to celebrate our son's birthday with several of his friends. The kids couldn't wait... TO LEAVE! Our trip will go down as one of those unfortunate "live-and-learn" experiences where we wasted way too much money and had way too little fun. The 3 small indoor water parks are woefully inadequate to accommodate a resort full of guests in the winter. We did a lot of walking and standing, but not much swimming and sliding. People were everywhere: The lazy river felt more like a log-jam, the hot tubs looked like people-soup, it was standing-room only in the wave pool and you could walk around for an hour looking for a chair to park your towel.
To make matters even worse, Wilderness on the Lake guests must take a 15 minute shuttle ride to access the water parks. When we booked the room, the rep made this sound like no big deal "because shuttles are available every 5 minutes". This is just untrue. We usually waited 10-15 minutes, sometimes longer for the very crowded shuttle. Then, once you get to the main building, the 3 indoor water parks are located at least a 1/4 mile away from each other, which means get ready for long walks down crowded hallways in wet suits (skin chaffing anyone?). To quote one of our 11-year-old guests: "It pretty much sucked".
The crowding makes sense because the water parks are available to all of the guests at the Wilderness Lodge, the Wilderness on the Lake, the Wilderness Cabins AND the Glacier Canyon Lodge. They should limit the number of rooms they book in winter, but it would seem that once again greed trumps customer service. UPDATE: I wrote a letter to the Board of Directors to express my disappointment. I was later contacted by a rep who said that since the resort is "in the business to make money" (exact quote) they couldn't do anything for us except offer us advice on the less busy times of the year to book a room. Uh... no thanks. Make money off some other chump cuz' we ain't coming back. We've been to the Great Wolf in February and had a great time because they don't try to cram several resorts full of guests into one water park.
- Also Known As:
- Wilderness On The Lake Hotel Wisconsin Dells