Was hoping with all the waterparks in the Dells that there would be no kids and we adults could enjoy the pool and hot tub. Not to be. The woman at the front desk was on the phone when I came in. Didn't even look up or acknowledge me in any way until she got done (they were reserving 5 rooms - yes, 5). Then, while checking in, she got another call and proceeded to take IT while I was still waiting to get my room key, etc. The rooms are comfortable, and reasonably clean. Not too terribly modern, but not "Holiday Inn" old ; ). I guess I expected better service - friendly, helpful employees. Nobody even offered to help us with our luggage.