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“Overall, pretty nice...” 4 of 5 stars
Review of Hilton Garden Inn Wisconsin Dells

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Hilton Garden Inn Wisconsin Dells
3.0 of 5 Hotel   |   101 E Hiawatha Dr., Wisconsin Dells, WI 53965   |  
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Ranked #6 of 72 Hotels in Wisconsin Dells
Certificate of Excellence
GreenLeadersSilver level
Madison, Wisconsin
Level Contributor
84 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Overall, pretty nice...”
4 of 5 stars Reviewed March 12, 2013

My husband and I enjoyed a night's stay as a belated 40th birthday get-away present. We intended to simply unwind and relax.
First the positives: Very tastefully themed & decorated, comfy beds, nice layout in room and very friendly/professional front desk staff. We enjoyed a room upgrade upon arrival and loved having a hot tub in our room. The pool was perfect temperature and completely empty...we had it to ourselves! We also loved the beverages (tea, coffee, and water) in the lobby as well as warm cookies in the evening.
A few negatives: Maintenance knocked on our door within 30 minutes of us checking in to change the clock time...told him to come back later! Housekeeping also knocked the next day even though we had requested and confirmed a late checkout. (Leave us alone :-/ please) I also noticed a few minor/missed cleanliness issues: 2 lime rinds on pool deck, stuff settled on bottom of pool corners,etc.
*These issues aside, we loved the atmosphere and staff and would consider coming to the Hilton Garden during a summer visit to the Dells.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Front Desk at Hilton Garden Inn Wisconsin Dells, responded to this review, March 13, 2013
Thank you for taking the time to review us on Trip Advisor. I love hearing that your stay was pleasant and comfortable. Our hotel got a total makeover less than a year ago so really we are a BRAND NEW hotel. We are ONE from over 500 Hilton Garden locations to participate in project GROW, which is the vibrant colors and decorations you see in the lobby and rooms. We look forward to having you stay with us again. Have a GREAT week.
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575 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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  • French first
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English first
Morris, Illinois
Level Contributor
103 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed March 12, 2013 via mobile

Our room was clean bright and spacious. It was updated and everything was in good condition. Other reviewers clearly weren't place in our room. We would definitely stay here again if we were in the area.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Front Desk Supervisor at Hilton Garden Inn Wisconsin Dells, responded to this review, March 17, 2013
JulieAp,

Thank you for taking the time to review us on Trip Advisor. I'm glad to hear your visit was a great one. Next time you're in the area we would love to have you guys stay with us again. Have a great week.
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U.S.A.
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed March 5, 2013

The Hilton Garden Inn in Wisconsin Dells is a "servicable" place to stay. Nothing bad, nothing special. Overall it was comfortable, quiet and makes for a good nights sleep. Staff was good but not special. Hotel was clean, bright and temperature was good. The beds are rock hard if you like that sort of thing. The covers on the bed are clean but thin and there are no additional covers in the room which was difficult to deal with in March. Breakfast was pay as you go and very very limited (3 items). Parking lot was covered in ice and it appears no one was interested in doing anything about the danger. We are younger but would be a problem for the older set. Overall......a place to stay, nothing more.

Room Tip: Get a room with a balcony if it is warmer weather.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Front Desk Supervisor at Hilton Garden Inn Wisconsin Dells, responded to this review, March 17, 2013
It was unfortunate to read that your stay with us was not special, we strive to create a special atmosphere for all our guests, we treat everyone who walks through our doors like family. We have an excellent staff on hand that can help you with any of your needs. Breakfast is 9.95 for the hot breakfast buffet and this includes eggs any style, omelets, pancakes, French toast, meat and drinks and side dishes. The smaller items in the middle can be purchased at a separate price. I hope you will come back and stay with us again and you will experience what a SPECIAL hotel we are and our AMAZING staff.
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Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 24, 2013

I was in the Dells for a meeting. I really don't like staying at the large water park hotels, and this was the perfect place to retreat to. The Del Bar next door was a great place for a cocktail and dinner. I didn't ask enough questions about the breakfast, and ended up having the made to order deal, which was fine. Staff was very nice...this place was everything I needed for my stay.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Front Desk Supervisor at Hilton Garden Inn Wisconsin Dells, responded to this review, February 26, 2013
Dear Looking4FunWisconsin,

Thank you for sharing your kind comments about our hotel property and staff with us on Trip Advisor. We love sending guests over to the Del Bar to experience a marvelous dining experience. I'm glad to hear our hotel was everything you needed and more for your stay in the area. We like to replicate home and want every guest to feel like family when they walk through our doors. Look forward to having you stay with us again. Have a great week.

Leah Hauck
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LaCrosse
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 20, 2013

The place seemed to be very nice but our room was extremly hot and we could not get it to cool off at all. Our bed was also very hard. Had a terriable nights sleep, in fact we didn't sleep at all with the combination of the hot room and the hard bed.

Room Tip: I think our room was located over the pool area which made it hard to control the temperature. I wou...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Front Desk Supervisor at Hilton Garden Inn Wisconsin Dells, responded to this review, February 25, 2013
Dear Annetra,

I want to first apologize for any problems that you may have encountered at our hotel. We are concerned with the overall feedback that you have provided us about your stay. We stand by our Hilton Garden Inn “Promise” to ensure every guest leaves wanting to come back. As of February 18th we have installed BRAND NEW SERTA queen beds. We have been getting EXCELLENT reviews from guests on these new beds. I encourage you to contact me personally to discuss this with me in more detail; I can assure your next visit here will not be a disappointment. Look forward to hearing from you.
Leah Hauck, Front Desk Supervisor
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Chicago, Illinois
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed February 19, 2013

I lost all my pictures. :(
Anyway it was a great room. Our group had 2 rooms, one with two double or queens. Great furnishings, amazing beds, perfect linens. The second room had a King w/jacuzzi tub. Great all around. Lots of room. Nice staff. Used the breakfast made-to-order in the morning. Yummy food, fast, convenient. Loved the furnishings. Didn't use the pool or hot tub, saw it being used though, looked fun. Checked out the game room and the fitness room. Didn't use them but they looked well kept and nice. Would def. recommend.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Front Desk Supervisor at Hilton Garden Inn Wisconsin Dells, responded to this review, February 21, 2013
Thank you for staying at the Hilton Garden Inn in Wisconsin Dells. I'm glad to hear you enjoyed your stay with us. We just renovated our hotel this past summer so everything in our hotel is recently new. Glad you liked our breakfast and our staff was friendly and nice. Please recommend us and hope to have you visit again.
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Waukesha, Wisconsin
Level Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed February 18, 2013

Booked based on the Hilton Sale early in the year. It was a step up from most Dells properties. Great Lobby nice little bar that was rockin and the bar tender was excellent. Only a few hotels in the Dells where you can enjoy a drink in the lobby. Unfortunately, the prices and upscale attempt does not influence the 'cooler' crowd. Lobby was dominated by a large group with several coolers that dominated the main table with a buffett of chips and dips. A little tension between the 'paying' bar customers and the lobby 'cooler' crowd. Overall room was average a little worn pillow top mattress...not the full Hilton experience but a step up from my past Dells experiences. I did not get to use the pool or the hot tub. Loved the proximity to Sprechers and Del Bar. Had a drink at one, and diner at the other. Hilton Silver Member did not breakfast coupon (not sure if Gold or up does) Wi Fi was free for all ( I think).

Room Tip: Not sure the Suite policy (Silver did not get upgraded) but I assume this property does have some ni...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah H, Front Desk Supervisor at Hilton Garden Inn Wisconsin Dells, responded to this review, February 23, 2013
Thanks for noticing our GREAT lobby, it is completely brand NEW!! We are one of the ninety locations to participate in Hilton's project GROW that's out of 513 Hilton Garden locations! Thank you for your kind words about our staff. With our location being in Wisconsin Dells we do cater to all groups; sports groups, business, leisure etc. I'm sorry to hear you did not receive the full Hilton experience with your room; we just got brand new Serta mattresses February 18th. So please come back and try them out!! To earn breakfast you need to be a Gold or Diamond member and that way you have to option to choose between breakfast and points, your just one tier away!! Wi Fi is free for all guest members. Please come back and see us again!
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Additional Information about Hilton Garden Inn Wisconsin Dells

Address: 101 E Hiawatha Dr., Wisconsin Dells, WI 53965
Phone Number:
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Wisconsin Dells
#3 Green Hotel in Wisconsin Dells
#5 Family Hotel in Wisconsin Dells
#5 Romantic Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wisconsin Dells 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Hilton Garden Inn Wisconsin Dells hotel is adjacent to the world-famous Del-Bar Restaurant on Wisconsin Dells Parkway, Lake Delton, shopping, entertainment and other Wisconsin attractions nearby. The Hilton Garden Inn Wisconsin Dells hotel has deluxe accommodations, friendly service, and a relaxed atmosphere that awaits our guests. ... more   less 
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Also Known As:
Hilton Garden Inn Wisconsin Dells Hotel Wisconsin Dells
Hilton Wisconsin Dells
Wisconsin Dells Hilton Garden Inn

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