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“Good customer service in a nice facility - a good value!” 4 of 5 stars
Review of Hilton Garden Inn Wisconsin Dells

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Hilton Garden Inn Wisconsin Dells
3.0 of 5 Hotel   |   101 E Hiawatha Dr., Wisconsin Dells, WI 53965   |  
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Ranked #7 of 77 hotels in Wisconsin Dells
Menomonie, Wisconsin
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Good customer service in a nice facility - a good value!”
4 of 5 stars Reviewed January 17, 2013

A relaxing lobby - a modern waterfall installation, comfortable chairs, plentiful coffee, hot chocolate, and even spiced cider available all day. Spacious room with a fireplace and a cozy chair (two cozy chairs would have been even better). The bed was a little soft, but acceptable. In the pool area, there were two hot tubs. The exercise room was adequate size and had decent equipment, but had one of everything when there was room enough for two (and occasionally guests enough that two would have been nice). A good range of restaurants within walking distance, from family to pub to sophisticated (try House of Embers, especially their desserts!). From the cleaning staff to the hostess in the breakfast area, the employees were friendly (almost chipper). Even with a snafu with our reservation (which was fixed when we checked in), this hotel was a good value. We're already talking about coming back next year.

Room Tip: We loved having a fireplace in the room!
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberlee D, Guest Services Manager at Hilton Garden Inn Wisconsin Dells, responded to this review, January 19, 2013
Dear Vivianne G -
We are glad to hear that you enjoyed your stay with us at the Hilton Garden Inn. The House of Embers deserts are superb. On your next visit you should definitely try the Del Bar, and if you show your room key you will receive 10% of your bill. Thanks again for taking the time to review us on Trip Advisor, and we look forward to your next visit.

Sincerely,
Kimberlee Duran
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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411 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 11, 2013

We stayed in the Wisconsin Dells Garden Inn last night in their fireplace deluxe room. It was really nice and clean. The staff was nice and helpful. The fireplace room got really hot when the fireplace was on so it's perfect in the winter time. It is a quiet hotel is your looking for something quieter with no kids running around the halls. It's a great place near all the resorts but don't have to deal with the chaos from the kids. With the Hilton name you know what you are getting.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberlee D, Guest Services Manager at Hilton Garden Inn Wisconsin Dells, responded to this review, January 13, 2013
Hello Patricia200820 - The Deluxe rooms are my favorite. Did you know we also have whirlpool rooms with fireplaces? I am so glad to hear you enjoyed your stay with us. Thank you for your time to fill out a awesome TripAdvisor review!

Kimberlee Duran
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
1 review
5 of 5 stars Reviewed January 10, 2013

We stayed with our volleyball team over a weekend. The Packers had a play-off game and the hotel staff let us set up our own buffet and occupy the lobby by the TV. We had a BLAST and the staff were so willing to provide us with any necessities we needed. Excellent hospitality!!!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberlee D, Guest Service Manager at Hilton Garden Inn Wisconsin Dells, responded to this review, January 11, 2013
Dear Millercm66 - It was a pleasure to have your group stay with us. I need to personally thank you for the plate of food, it was so good, and to whoever made the angel food candy, please let them know it was awesome. I am glad you enjoyed your stay and we look forward to your next visit with us!

Sincerely
Kimberlee Duran
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

We booked a weekend family stay at an over-advertised Dells resort; which we quickly checked out of and headed to find an organized, clean, well lit, friendly and safe environment. As we turned out of the parking lot in search of a new place to stay we were greeted by the lights from the Hilton garden inn . Kim and her team were welcoming! Within minutes from walking into the lobby we were shown two rooms from which to choose from and quickly checked in. Our weekend stay was EXACTLY what a mini family weekend away should be.

The breakfast was delicious, all staff members from check-in to check-out were friendly, polite, knowledgable and really know how to make guests feel welcomed and make it easy to feel comfortable and relaxed during your stay.

The rooms, accommodations, environment, and overall facility were accurate if not nicer to the pictures on the website. We had so much fun staying at the Hilton Garden Inn and are glad the Hilton is still around; and the over-advertised, gross and dirty pool-less water/amusement park themed resort folks should stay a weekend at the Hilton to appreciate and learn from individuals who understand what hospitality is and what it should look like.

Thank you Kim and everyone else we had the pleasure of meeting during our stay. Keep up the great work!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberlee D, Guest Services Manager at Hilton Garden Inn Wisconsin Dells, responded to this review, January 9, 2013
Dear Famstaycation ~ We are always glad to help make a wonderful family experience. Our staff here at HGI works very hard, to keep our guests satisfied. We look forward to your next stay with us at HGI, and appreciate the exceptional review on Trip Advisor.

Kimberlee
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 25, 2012

Both my family and I have stayed at this holel on numerous occassions. I often book with HH points, but did not for my recent stay. Though I haven't written a review previously, I felt compelled to do so this time. I was staying in the Dells for a spa visit in mid-December. I decided to arrive a night early given the pending blizzard conditions and booked at the HGI. The front desk staff accommodated my many requests - my friend was not able to join me due to the weather, so the staff moved me from a double-bed room, which I had originally requested, to a king whirlpool room. They tried to accommodate my request for a fireplace room (which are awesome), but none were available on this stay. I wasn't sure how the staffing would be for breakfast given the blizzard, but the cook made it in and in a genuninely pleasant mood even though his drive to work was terrible. Another staff member had to be towed from the ditch for her morning shift due to the terrible road conditions, yet she still provided service with a smile. They hotel had many cancellations and re-books due to the weather and the staff seemed to handle all with a pleasant demeanor. Congratulations to the HGI for their excellent front desk hiring decisions.

For your information, the hotel has an indoor pool, which is heated (at a nice temp). It has two indoor whirlpools and two outdoor whirlpools. The bar is small, but nice (though the wine selection is not great for what you pay for a glass). The hotel is across the street from Sprecher's, which has decent brewed beer and a solid menu. It's also within walking distance (very close) to the Del Bar, which has excellent wine selection (and I think HGI guests may get a 10% discount there). The hotel provides coffee, tea, flavored water, and cookies at various times throughout the day in the lobby. The breakfast buffet (made-to-order) is always good.

The rooms are a bit dated, but clean. Again, if you can get one with a fireplace in the winter, it's a bonus. I would say the most significant negative of this hotel is that the mattresses really should be upgraded. They were not and have not been comfortable during any of my many stays. The service does make up for this, in part at least.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberlee D, Guest Services Supervisor at Hilton Garden Inn Wisconsin Dells, responded to this review, December 26, 2012
Hello Tanya – I am very happy you enjoyed your whirlpool room and even more happy that you arrived safely. It sure was quite a day with all the snow and commotion, so thank you for your kind words and recommendations. For your next visit with us I will upgrade you to a deluxe room with a fireplace and whirlpool, just ask for me. Thank you once again for your review and I look forward to seeing you again.
Kimberlee Duran
Guest Services Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 24, 2012

This is really a great little hotel in the Wisconsin Dells. Very modern accomodations. Breakfast was great, staff very kind and overall a great experience. Would stay here again for sure! If you are a Hilton Honors member they made it point to be welcoming and helpful due to the gold status. Thank you Hilton Garden I will be back.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberlee D, Guest Services Supervisor at Hilton Garden Inn Wisconsin Dells, responded to this review, December 28, 2012
Hello Aaron - I am glad you enjoyed your stay and our CTO [cooked-to-order] breakfast. The next time you stay, your breakfast is on us! Thank you for the awesome review on Trip Advisor.
Sincerely
Kimberlee Duran
Guest Services Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaumburg, Illinois
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 22, 2012

Wisconsin Dells is usually thought of as a tourist kid friendly watermark haven, and it is. My wife and I however do not have kids and thoroughly enjoyed staying at the Hilton Garden Inn. We stayed in December, the best part of the hotel is the outdoor hot tub! The hotel wasn't crowded, not too many people visit in winter. There is a bar in the hotel, grab a drink and chill in the hot tub! They upgraded us, for free and I had to ask, to a jacuzzi room with a fireplace. We slept with the door open, great to feel the cold air yet nice to have the warm fire going.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberlee D, Guest Services Supervisor at Hilton Garden Inn Wisconsin Dells, responded to this review, December 28, 2012
Hello JetNJoy - It's great to hear good feedback about our outdoor winter jacuzzi. Did you notice our walk up window from the pool to the bar? We have two exceptional bartenders that are preparing new drinks for the summer season. We look forward to your next stay with us!
Sincerely
Kimberlee Duran
Guest Services Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Wisconsin Dells

Address: 101 E Hiawatha Dr., Wisconsin Dells, WI 53965
Phone Number:
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Wisconsin Dells
#5 Romantic Hotel in Wisconsin Dells
#7 Family Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wisconsin Dells 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Wisconsin Dells hotel is adjacent to the world-famous Del-Bar Restaurant on Wisconsin Dells Parkway, Lake Delton, shopping, entertainment and other Wisconsin attractions nearby. The Hilton Garden Inn Wisconsin Dells hotel has deluxe accommodations, friendly service, and a relaxed atmosphere that awaits our guests. ... more   less 
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Also Known As:
Hilton Garden Inn Wisconsin Dells Hotel Wisconsin Dells
Hilton Wisconsin Dells
Wisconsin Dells Hilton Garden Inn

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