in October, one does not go to Wisconsin Dells to enjoy the outdoor water parks. This particular weekend would be unseasonably chilly, so we held no illusions. We would be there to decompress, breathe the fresh air, and just take life one minute at a time. We had read all kinds of things about this hotel, not all of them good. But based on a stay several years ago, we decided to take a chance.
The good: (1) From the parking lot on in, the place was squeaky-clean. (2) The staff was courteous and friendly. (3) The bed and pillows were comfortable. (4) We felt safe. (5) The bathroom was adequately stocked. (6) The plumbing worked well (not all hotels can make this important claim).
The not-so-good: (1) While the A/C worked fine during the warm afternoon, the evening turned cool, and we had to turn on the heat. It made a disturbing noise whenever it ran, as if something was caught in a fan blade. It interfered with our sleep. There's a reasonable chance that it hadn't been used since springtime, but one would expect that these things are checked. (2) On the second morning, the breakfast area was busier than on the first. Not crowded, just busier. Yet, the wait staff seemed overwhelmed and in disarray. Service was painfully slow, albeit with a smile.
We're big Hilton Garden Inn fans. We'd go there again, but we wouldn't settle for the noisy room, and we might opt for breakfast somewhere off the premises.