It was my family and some family friends, and we had decided to take a fun vacation to the Dells. We found this hotel on the dells.com website and thought to give it a try. I called to get information on pricing and about getting adjoining rooms (being as we were two families with kids). I was told that there would only be a $10 fee tacked on to the total for adjoining rooms and that the first nights rent would be our deposit. And when we get there, we'd be charged for the rest of our stay. Typical procedure for all hotels. Well, apparently not here! They only held a $100 on the card to reserve the room, so when we got there we were hit with the full on amount of $251.99! We were not prepared to pay so much, hence why we made the reservations in MARCH! Then, we come to find that they don't have room service nor a restaurant/bar in the hotel. Not even breakfast is offered! WTF right?! AND to top it off, she told us that the air conditioning in MY room was not working properly and it might shut off! HELLO! It's 90 some degrees outside!
So, the end of our trip comes and we get ready to checkout. So the lady at the front desk says we owe another $10 because we didn't tell her we had kids with us! I lost it at this point. My husband told me and I stormed to the front desk to see what her deal was. All I got out of the lady was "I told you in March when you made the reservations about the charge." How in the hell are you gonna remember what you told me and I don't know how many poeple that day, what you said?! I told her verbatem what she had told me over the phone and she had the nerve to answer the phone while I was talking to her! She is rude, unprofessional, and slow as molasses!! My husband and I are going to call our bank today and send the whole charge back! It was such a terribly run hotel and the owners should retire and sell it to people who KNOW how to run a hotel properly!
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- Also Known As:
- Alakai Hotel Wisconsin Dells