We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The good, the bad and the ugly” 3 of 5 stars
Review of Black Hawk Motel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Black Hawk Motel to your Saves list
Black Hawk Motel
2.0 of 5 Motel   |   720 Race Street, P.O. Box 15, Wisconsin Dells, WI 53965   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Offers & Announcements
FREE DUAL WATERPARKS!
Ranked #2 of 73 Hotels in Wisconsin Dells
Certificate of Excellence 2014
Aurora, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“The good, the bad and the ugly”
3 of 5 stars Reviewed 6 days ago NEW via mobile

Kids loved it - indoor and outdoor pools, playgrounds and game room. I had reservations weeks in advance and when I returned home, I found out two of my friends who did not have reservations were given the jacuzzi suite on the same day my family and I arrived. Although the room was clean, the toilet paper holder was not secured into the counter and there was only a quarter of a roll of toilet paper for the five of us. Had to make a run to a convenient store to buy an emergency supply. Also, the rod that opens the curtains broke off on our last day there. The night before we left, my daughter was doing laundry in their laundry room and the little ones were crying because there mother was gone. There was a knock at the door and I opened it thinking it was my daughter only to be confronted by the owner/manager who asked me what all the noise was about. He was referring to the kids crying. I really didn't know what to say. I was so caught off guard. Apparently, our new neighbor who had asked to be moved to a different room earlier because of her noisy neighbors complained about us too. Funny, but when we were leaving in the morning so was our neighbor. I said good morning and apologized for the noise. Her response was that she slept like a baby after swimming at the waterpark all day. Will I go back, probably not.

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBlackHawk, General Manager at Black Hawk Motel, responded to this review, 5 days ago
Thank you for your review! It's great to hear that your kids loved our heated indoor & outdoor pools, playgrounds and game room and most importantly...your room was clean. I do apologize for the toilet paper holder in your room and the curtain rod and your very low supply of toilet paper. Maintaining 76 units and our property is a constant battle. We do have maintenance staff and we try to resolve issues in a timely manner and it definitely helps when our guests alert us of issues. We would have been more than happy to give you additional rolls of toilet paper instead of running to the store to purchase any. As far as your friends getting a Jacuzzi room, perhaps they rented off the street or booked a few day out and this was all that was available? I remember knocking on your door as you did state that the kids were upset because their mother was not in the room. I am very sorry, as uncomfortable as it may be some times for all 3 parties involved...I HAVE to ask guests to keep the noise down when another guest complains, I can not ignore that request. As far as your neighbor having a great night sleep; this is great to hear. Was it because the noise level went to a minimum or was it because some guests just do not want a confrontation when confronted with someone? Thank you for choosing the Black Hawk and we hope your enjoy your next trip to the Wisconsin Dells area. Sincerely, Brad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,033 reviews from our community

Traveler rating
    818
    174
    30
    9
    2
See reviews for
558
281
18
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
Date | Rating
  • English first
  • German first
  • Polish first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked a room for 3 nights with our entire family (8 of us total). I was very excited based on the positive reviews. I very disappointed when we got there. This place is so over rated. Don't stay here unless you are willing to sit in a jam packed pool with kids and adults alike. The thought of getting in that pool..no way! The rooms made me feel like I was at Archie Bunker's house and the rooms smelled. This place was so nasty. We left and ended up at the Great Wolf Lodge instead. That's the place to be, ten-thousand times better then the Blackhawk Motel. I honestly don't know what people love about this place. The plastic lawn chairs?
This place just wasn't for me or my family. Sorry!

Room Tip: Don't stay here
See more room tips
  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBlackHawk, General Manager at Black Hawk Motel, responded to this review, 5 days ago
Thanks for the review...I, my staff and the rest of the Trip Advisor community would have liked a bit more information. Guests and potential guests who do their research will discover that we are a motel. We hope they do not expect a grand hotel experience. We offer clean, comfortable (many renovated) rooms, great value with both Noah's Ark AND Chula Vista Water Parks included for ALL registered guests, each day of your stay...plus your day of check out, plus many other savings offers. We also strive to offer the best customer service possible, reserved parking at your door, 29 different room types to choose from and much more. We are sorry to hear we did not do it for this guest. We realize we can not please everyone. This review states our pool was way overcrowded. We actually have two pools,...both indoor and outdoor, plus a whirlpool and kiddie pool. This guest reserved a room for 8, however states are rooms smelled and looked dated and our place is nasty. No mention what room they were in and we also have 16 newly renovated rooms this spring. I wish this guest would have stated their displeasure as I would have much rather had a empty room with no income than an unhappy guest. I encourage all future and potential guests to not only read the bulk of our excellent reviews on Trip Advisor, but also check out our reviews on Expedia, Hotels.com, Booking.com, Yelp, our Facebook page and more. Have a planned trip to the Black Hawk and you are not happy with our place, please let me personally know within an hour of check in and I will be more than happy to issue a full refund. I wish this reviewer and their family safe travels in the future. Sincerely, Brad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was genuinely surprised at how great this little hotel/motel/cottage rental is. The pool areas are great. The rooms are excellent. The price is good. It is dated, in a retro feel way, but very clean. Not to mention the passes that come with the wrist bands! It was a great stay, I will stay here every time from now on.

Room Tip: The cottages are not near the pool area. If you want pool side, you need a motel room
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBlackHawk, General Manager at Black Hawk Motel, responded to this review, 2 weeks ago
Carla, Thank you so much for your review and for choosing The Black Hawk! We do have 29 different room types to choose from and our cottages are some of our most popular units. Most are individual units w/ no common walls and just a short walk a residential street. Again this summer we will be including BOTH Noah's Ark and Chula Vista Waterparks for all registered guests. We hope to see you and your family again this summer! Best Regards, Brad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is worth it! You have a nice, clean hotel, which is at one end of the downtown dells strip. This means it is quiet, and that is worth it if you ever travel to the dells for any event or holiday. The hotel has two pools (one indoor that is heated, so you can swim all year round), playgrounds (which we made use of because of the kids), and hot tubs. This would all be worth your dollars, but in addition to this, they gave you vouchers for waterparks and coupon for local eating which was a huge bonus. We were able to alternate which waterparks we went to and had a great time with the kids. I almost don't want to tell you about them because then they might be full next time I go to book a trip!

Room Tip: You park right in front of your hotel room, but choosing a room next to the pool is convenient becau...
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBlackHawk, General Manager at Black Hawk Motel, responded to this review, 3 weeks ago
Hello Elizabeth, Thank you so much for your review on our property! We believe that we provide some of the best bang for your buck when you choose The Black Hawk. Once again for our 2015 season, all registered guests receive FREE Unlimited Water Park admission to BOTH Noah's Ark Water Park and Chula Vista's Indoor & Outdoor Water Parks. We do have 29 different room types to choose from and all rooms do have reserved parking at your door. Always visit our website for detailed room descriptions, property map, photos and to book direct. We hope to see you and your family again this summer! Sincerely, Brad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toluca, Mexico
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 26, 2015

We stayed at the Blackhawk last summer for a few nights. My kids are 9 and 10 and the Blackhawk is a good family option in the Dells, but I'm not quite sure why it gets the #1 rating. The beds are ok and could certainly use new pillows, but the big draw is the free tickets to Noah's Ark which are included in the price of the room. Both the indoor and outdoor pools tend to be very crowded at all hours. The dining options in the neighborhood are limited. The Café across the Street is average but overpriced. At night downtown is a bit far to walk and other food options are a short drive away. Having said that we will probably stay again this summer to take advantage of the waterpark tickets. The manager is great and is always happy to help with advice.

Room Tip: Avoid the outdoor pool area and the common areas which can be noisy.
See more room tips
  • Stayed August 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBlackHawk, General Manager at Black Hawk Motel, responded to this review, 3 weeks ago
Hello Johntpt: Thank you so much for taking the time to write us a review! We really like and appreciate your review as we like our future and potential guests to except to stay at a nice place, but not except to stay at the #1 rated place in the Dells unless they are looking for a certain type of lodging as there are many great places to stay in the Dells....from family run motels, hotels, waterpark resorts, lodges on the river, and spas. Trip Advisor does their ranking on 6 categories: Sleep Quality, Location, Rooms, Service, Value and Cleanliness. We feel we rank well in all of these categories and always try our best to accommodate our guest needs. Extra pillow types are always available and we do have 29 different room types to choose from, many which are located away from our pool areas. Our indoor pool is open until 11:30 pm each night, latest in the Dells. We do hope to see you and your family again this summer! Once again for 2015 all registered guests will receive FREE Water Park admission to Noah's Ark - America's Largest Water Park and also Chula Vista's Indoor and Outdoor Water Parks, plus each room receives a Free Dells Splash Pass! This is a savings card w/ over $1800 in buy one get one free offers. Best Regards, Brad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 10, 2015

Got the whirlpool suite and was beyond impressed. Excellent management and beautiful attention to detail in room amenities. Will stay here again and have been recommending to all my friends. Thank you very much for making my weekend. Superb business owners. Will see you again!

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBlackHawk, General Manager at Black Hawk Motel, responded to this review, January 13, 2015
Travis, Thank you for taking the time to write us a quick review in reference to your stay with us last July! It sounds like you had a great weekend and we appreciate you noticing the attention to detail in your room. Our staff and renovation team do a great job and right now we're in the process of renovating a dozen rooms which we give that same attention to. We hope to accommodate you sometime again soon for a weekend getaway or an extended summer vacation. Sincerely, Brad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 18, 2014

This hotel is a bit away from most of the attractions but it was a quiet room at night (room 10) due to the sturdy older construction. The reception desk is a bit off putting with a person not being there right away. The pool was fine but it gets 4+ feet deep very quickly so not good for younger children. The only huge concern was housekeeping kept touching my toothbrush! Yuck! I understand the need to wipe counters down, but I very intentionally left my toothbrush and container only to come back and find our whole families brushes in a gross pile. Moving it out to the table, nightstand, and other counter didn't work either. Quit touching my toothbrush!

There is internet, but within minutes of signing in each day (we stayed for a week) my tablet alerted me of an unknown source trying to access my device. This had never happened before and has not happened since. I ended up leaving my device off.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBlackHawk, General Manager at Black Hawk Motel, responded to this review, December 20, 2014
Thank you for taking the time to write us a review on your stay with us this past summer! We are happy to hear that you found us to be a decent and quiet place to stay and we assume your room was clean to your satisfaction. Room #10 is one of our budget rooms with a Queen and Twin which you choose to reserve. We agree it's in our oldest section and our last remaining section we will be remodeling, hopefully in the near future. Renderings of this retro building can actually be viewed on our Face Book page. This section of rooms 1 - 10 although a bit dated, do offer a great value. $99 per night includes FREE Noah's Ark & Chula Vista water parks for everyday of your stay, plus your day of check out...for all guests. These rooms also offer all our other room amenities. We apologize for housekeeping touching your toothbrush. We try to be thorough on all our housekeeping, even stay overs. I wish you would have left them a note not to touch your toothbrush. We apologize for issues you experienced with our Wi Fi. We do pay for a 24 hour tech support and they would have been able to help you with any issues. We are also looking into upgrading our Wi Fi and are always looking at ways to improve our guests experience. Sorry if we were not always right at the desk when you came in, we were most likely on the phone with another guest. We are a family owned business and only myself, my wife Tena and Angie assist our guests at the desk and on the phones. Thanks again for your review and we hope to see you again in the future. Have a great holiday season! Sincerely, Brad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Black Hawk Motel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Black Hawk Motel

Address: 720 Race Street, P.O. Box 15, Wisconsin Dells, WI 53965
Phone Number:
Location: United States > Wisconsin > Wisconsin Dells
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Wisconsin Dells
#2 Family Hotel in Wisconsin Dells
#4 Business Hotel in Wisconsin Dells
Price Range (Based on Average Rates): $
Hotel Class:2 star — Black Hawk Motel 2*
Number of rooms: 75
Official Description (provided by the hotel):
Sealy Encore Plush Beds in all rooms! Choose from 30 different room types, from family to budget, cottages, jacuzzi suites, kitchenettes and two bedroom units. All rooms include Free High Speed Wireless, Fridge, Microwave, DVD/CD player and Reserved parking at your door. Indoor and Outdoor Heated Pools with slides and diving board. Centerally located just 4 blocks from downtown, attraction packages, 24 hour casino shuttle. Family Owned and Operated Since 1945! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Orbitz, Hotels.com, Priceline, Cheap Tickets, Odigeo and Tingo so you can book your Black Hawk Motel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Black Hawk Hotel Wisconsin Dells
Black Hawk Wisconsin Dells

Owners: What's your side of the story?

If you own or manage Black Hawk Motel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.