Kids loved it - indoor and outdoor pools, playgrounds and game room. I had reservations weeks in advance and when I returned home, I found out two of my friends who did not have reservations were given the jacuzzi suite on the same day my family and I arrived. Although the room was clean, the toilet paper holder was not secured into the counter and there was only a quarter of a roll of toilet paper for the five of us. Had to make a run to a convenient store to buy an emergency supply. Also, the rod that opens the curtains broke off on our last day there. The night before we left, my daughter was doing laundry in their laundry room and the little ones were crying because there mother was gone. There was a knock at the door and I opened it thinking it was my daughter only to be confronted by the owner/manager who asked me what all the noise was about. He was referring to the kids crying. I really didn't know what to say. I was so caught off guard. Apparently, our new neighbor who had asked to be moved to a different room earlier because of her noisy neighbors complained about us too. Funny, but when we were leaving in the morning so was our neighbor. I said good morning and apologized for the noise. Her response was that she slept like a baby after swimming at the waterpark all day. Will I go back, probably not.
- Official Description (provided by the hotel):
- Sealy Encore Plush Beds in all rooms! Choose from 30 different room types, from family to budget, cottages, jacuzzi suites, kitchenettes and two bedroom units. All rooms include Free High Speed Wireless, Fridge, Microwave, DVD/CD player and Reserved parking at your door. Indoor and Outdoor Heated Pools with slides and diving board. Centerally located just 4 blocks from downtown, attraction packages, 24 hour casino shuttle. Family Owned and Operated Since 1945! ... more less
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- Also Known As:
- Black Hawk Hotel Wisconsin Dells
- Black Hawk Wisconsin Dells