My family and I stayed at this hotel for the 4th of July weekend. We reserved 3 rooms and first of all they had told us that two of the rooms were going to connect with eachother and when we got there they didn't! The service was horrible! We have been going to the dells for like 5 or 6 consecutive years and this was the worst place we have stayed in. The people were rude and the rooms were not clean. The bathrooms had no toilet paper and out of the two nights and three days we stayed there the room service did not clean the room at all! My mom had to go to walgreens to buy Lysol and Clorox wipes to clean! To top it off the wifi sucked!! We were not able to connect not even once!! Also the TVs in two of the rooms did not work at all and after we complained at the front desk they said they were gonna go check it out and they never did! Also the rooms smelled disgusting when we got there and the AC was horrible! The outside areas are also in bad condition the tables are falling apart and the "volley ball" court is totally unusable!! There's like a hole almost in the middle and the grass "if you can even call that grass" was not cut! One of the rooms had a HOLE on the wall! The bathroom wall!! Definitely this place was so not worth our money!!! We had always stayed at pine dell motel and we loved it but mt. Olympus bought it so we switched but not even if this is the last non-bought hotel we aren't staying here ever agai! Also their page says heated inside and outside pools? Lies!!! One of the pools was even empty and the outside pool all dirty! Please don't keep giving these people money! I wish I would of checked this reviews before!! :,(
- Official Description (provided by the hotel):
- Located in the Waterpark Capital of the World, the Diamond Hotel is directly across the street from the Mount Olympus Theme and Waterpark, tickets included Memorial Day through Labor Day. ... more less
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