I want to preface this review by saying all the employees I encountered did a terrific job. However, there is serious room for improvement in the spa facilities management. My girlfriend and I took a weekend in the Dells as a quick getaway. We decided to spend all of Saturday getting some R&R. When we arrived to check in for the day there was a short wait in the lobby. There were clearly a lot of people being checked in. We were then sent to the locker room area where there was a much longer wait to be assigned a locker, robes, slippers etc. The ladies in the locker room were doing their best and were very pleasant, it was just high traffic. That was the overall theme of the day. Extremely high traffic. The ritual spa area was always full of people and the pool deck had no vacant chairs available. When we went outside to use the pool and hot tub we had to put our robes and slippers either on the ground, or in the quiet meditation area...well away from our view. The line for food and and drink was a joke. It took over an hour for us to order and get our food. The saving grace for the management is that the weather was so beautiful it made waiting in the pool in 70* weather not so bad. Our actual Spa services were amazing. The massages etc were top notch and would have been well worth the price had we been able to take better advantage of the other facilities. It did not feel like a calm, relaxing experience. It was loud and crowded. Not at all what I was expecting or paying for. I think in the future if it is not going to be adequately staffed, there should be scheduling changes made to ensure the level of service you are clearly being charged for. Additionally, if they are going to continue to schedule that many people to use the facilities, there needs to be expansions made to the dressings rooms, pools, and ritual areas. Basically all of the public, co ed areas. The employees interacting with the guests were great, the quality of the spa was also very good. It was just more of a party scene than a spa retreat.
- Official Description (provided by the hotel):
- Our 26-acre parcel is lush with sky-high pine trees and natural Wisconsin stone outcroppings. Respect for the natural resources is at the soul of Sundara's green practices. Our heated outdoor infinity edge pool, sculpted fireplace, waterfalls and curving deck connect seamlessly with the tranquil environment. The main building is representative of some of the most striking Organic-style architecture in the Midwest. Inside, the principles of Feng Shui contribute to a soothing environment. Our spa treatments incorporate the finest organic products from around the world. The Sundara Spa signature collection even draws ingredients indigenous to the area for an authentic experience. Our spa cuisine features the fruits of labor of fresh, local, seasonal ingredients. Sundara is drawn from the Sanskrit word for "beautiful." We interpret that as beauty flowing from wellness. Our carefully selected and highly trained service providers are healers at heart and passionate about their work, putting customer satisfaction at the center of all they do. Whether you choose to stay in one of our 26 elegant suites, or perhaps just linger for the day, we hope it will be a transforming experience. ... more less
- Also Known As:
- Sundara Spa Wisconsin Dells
- Sundara Hotel Wisconsin Dells